Recensioni su Casabay Luxury Pool Villas by Stay

Risposta dalla struttura: Dear Guest, Thank you for such kind words of review! We are truly happy that you enjoyed your stay so much. We’ve worked hard to offer our guests the best hotel experience possible, and your comments will make it all worthwhile.We'd be honored to have the opportunity to host you again in the future.Warm regards,STAY Team.

Risposta dalla struttura: Dear Ms.Jessie, Thank you for your time to provide such a positive review.We are delighted to read that you have enjoyed your stay with us, and fully satisfied with the quality of service that the team offered to you during your stay.Furthermore, we are glad to learn that all the facilities and amenities offered at the resort were up to your satisfaction.Thank you again for sharing your comments and feedback. It was a pleasure to welcoming you on your special holiday in Phuket. We hope that we would have an opportunity to welcoming you again in the future.Kind regards,Casabay by STAY Team

Risposta dalla struttura: Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your stay didn’t meet your expectations. Our goal is to provide a comfortable environment for all guests, and we appreciate your input on the noise policy. We will work on finding a better balance to enhance the experience. We hope you’ll consider staying with us again in the future.Warm regards,CASABAY Team

Risposta dalla struttura: Dear Sophie,Thank you for staying with us, we appreciate your feedback.We are looking forward to seeing you again,CASABAY Team

Risposta dalla struttura: Dear jingzi_620, Thank you so much for your excellent review and plan to come back to stay with us again! We’re delighted to hear that the spacious room and the ground-floor accommodation worked well for your family as well as the kitchen facilities and the cleanliness of the room met your expectations. We’re also pleased that the quiet environment contributed to a pleasant stay.We look forward to welcoming you and your family back in the future!Best regards,PuiHotel Mnager

Risposta dalla struttura: Dear Ms.Sun, Thank you for your candid feedback! On your arrival date, our reception escorted you to stay in our 4 bedrooms as the first and clearly mentioned to you that there are 2 floors for our 4 bedrooms. We’re truly sorry to hear that you experienced an unpleasant odor in the room on the first floor. We take all guest concerns seriously, and if we had been made aware of the issue during your stay, we would have happily assisted in finding a suitable solution, however on the next day our receptionist also showed you for another villa which 4 bedrooms are on the same floor, but you are rejected to move and also extended your stay 1 more day with us. We believe you will get the great experience if you expose your issue to us during your stay, so we hope to have a chance to welcome you back here again to experience a true CASABAY service.Best regards,PuiHotel Manager