Recensioni su Holiday Inn Chengdu Century City

Risposta dalla struttura: Dear Guest: Hello!Thank you so much for your kind words! It means a lot to us that you mentioned Elena is good and that everything was fine during your stay—this is exactly the experience we hope every guest can have.We’ve already passed on your praise to Elena, and she was really happy to hear it. This recognition will definitely encourage her to keep up the great work.Your feedback is a wonderful motivation for us. We’ll keep maintaining this standard of service and look forward to welcoming you again in the future!Cathryn ShiHotel ManagerChengdu Century City Holiday Inn

Risposta dalla struttura: 親愛的客人，您好！非常榮幸能接待您的入住，並非常感謝您對我們酒店的喜愛和推薦！我們酒店坐落於世紀城商圈內，毗鄰SKP/環球購物中心，10分鐘步行就能抵達地鐵1號和18號線，交通十分便利，無論是商務會談還是休閑旅行，出行都十分的便捷。再次謝謝您的認可與分享。我們將繼續努力，為每一位客人提供更好的服務和體驗，期待您的再次光臨！祝您生活愉快！Cathryn Shi 酒店經理

Risposta dalla struttura: Dear guest,Thank you for staying at Chengdu Holiday Inn Century City.We sincerely apologize for the unpleasant experiences you had during your stay .The issues you mentioned are completely unacceptable and do not reflect the standards of service we strive to provide.Regarding the incorrect room assignment, this was a serious oversight on our part, and we should have informed you and provided the room type you booked. We are sorry for the inconvenience caused by the need for a room change.The malfunction of the A/C system problem, and we should have given you prompt notice and explanation. We are grateful for the efforts of our housekeeping team to bring in a portable unit to alleviate your discomfort.We will take immediate measures to address these problems and ensure they do not recur in the future. We hope you will give us another chance to redeem ourselves and provide you with a truly satisfactory stay.Thank you for your feedback, as it helps us improve our services.Best regards,Cathryn ShiHotel Manager

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are very glad to know that hotel facility and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!Sincerely,Roy WangHotel Manager

Risposta dalla struttura: Dear Guest,Thanks for sharing your valuable comments with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. Our hotel is very competiveness for the service/location and value for price. Ensuring all our clients leave satisfied is our goal.We hope to have an opportunity to serve you again in the near future.Sincerely,Roy WangHotel Manager

Risposta dalla struttura: 尊敬的客人：您好！感謝您入住成都世紀城假日酒店，非常感謝您對我們酒店的喜歡與好評！我們十分注重賓客的入住體驗，酒店的優雅環境、完善的配套設施一直是我們努力為賓客提供的。我們會繼續努力保持高標準的衞生和服務質量，為您提供更好的入住體驗。如果您在未來有任何需求或建議，請隨時與我們聯繫，我們將竭誠為您服務。再次感謝您的支持與信任，期待您的再次光臨！Cathryn Shi 酒店經理

Risposta dalla struttura: 尊敬的賓客：您好！非常感謝您對前台路金滙的高度認可，更感謝您用這麼温暖的語言描述她的服務 —— 能被您説 “人長得養眼、聲音清甜悦耳”，還能讓您覺得像 “春風拂過耳畔”，這份評價實在太珍貴了。路金滙在工作中一直努力把耐心和細緻融入每一個環節，辦理業務時既追求效率又注重溝通，用笑容傳遞親切，就是希望讓客人從入住開始就感受到輕鬆自在。得知自己的服務能讓您 “驚喜”，還讓您明確表示 “下次來肯定還找她”，她既害羞又特別受鼓舞。我們會第一時間把這份滿滿的認可轉達給她，也會讓團隊裏的其他夥伴都感受到這份温暖的激勵。期待下次您再來時，路金滙能再次為您提供舒心的服務，我們也會繼續保持這樣的服務水準，歡迎您常來！Cathryn Shi酒店經理成都世紀城假日酒店

Risposta dalla struttura: 尊敬的賓客：您好！非常感謝您願意給予家門口的酒店一次體驗機會，更感動於您用 “耳目一新” 來形容這次入住！新裝修後的空間設計與潔凈標準，正是團隊希望為賓客呈現的 “煥新質感”，很高興您和家人能感受到這份用心。尤其讓我們温暖的是，您對前台兩位妹妹的細緻點贊 —— 她們始終以 “用笑容傳遞温度” 為服務準則，從耐心解答到貼心安排，都希望讓每位賓客感受到如家人般的親切。偷偷拍下工牌的可愛舉動，更是對她們服務的最高認可，我們已將這份驚喜的肯定傳遞給她們，相信這份鼓勵會讓她們在崗位上綻放更多光彩。“下次還會再選擇” 是對我們最大的信任，作為 “家門口的酒店”，我們更希望成為您接待親友、日常休憩的安心之選。未來酒店將持續以新環境、心服務，為您和家人帶來更多 “近在咫尺” 的品質體驗。期待下次相見時，能為您解鎖更多定製化的貼心服務，願您與家人生活常伴温暖，萬事順意！Cathryn Shi酒店經理

Risposta dalla struttura: 尊敬的賓客：您好！非常感謝您用如此温暖的文字記錄下這次入住體驗！Lily 劉文莉能為您的早班機提前準備打包早餐，這份貼心的細節讓我們格外感動 —— 賓客的需求始終是我們服務的指南針，很高興她的舉動為您的旅程注入了暖意。您對房間舒適度、交通便利性的認可，以及對設施完善度、衞生整潔度和環境藝術感的細緻評價，讓我們深感欣慰。酒店從空間設計的美學考量，到設施設備的人性化配置，再到每日清潔的嚴格標準，都希望為您營造 “不止於住” 的旅居體驗。尤其當您提到環境 “有藝術感” 時，我們更感受到用心設計被看見的欣喜。您的每一條好評都是團隊前行的動力，我們已將這份鼓勵傳遞給 Lily 及全體同事。期待下次您入住時，能繼續為您呈上兼具温度與品質的服務，或許還能為您的旅程解鎖更多定製化的驚喜。祝您飛行順利，生活如酒店的環境般，處處充滿雅緻與美好！Cathryn Shi酒店經理

Risposta dalla struttura: 尊敬的賓客：您好！讀到您充滿詩意的點評，我們彷彿透過文字感受到了您入住時的驚喜與温暖！感謝您選擇在特別的日子裏讓我們參與這份美好，這是我們的榮幸！得知您喜歡為生日準備的氣球、小象玩偶與花瓣 “HB”（Happy Birthday）佈置，我們倍感欣喜！客房同事偷偷 “施展魔法” 時，就在期待這份充滿儀式感的驚喜能為您的旅途增添獨一無二的回憶。您説 “平凡的一天也因此發光”，正是我們用心服務的意義所在 —— 每個重要時刻，我們都想讓您感受到 “特別的偏愛”。前台團隊很開心您對服務態度滿意，地理位置臨近地鐵站、交通便利的優勢也能為您的出行助力；豐盛的早餐希望能以元氣滿滿的方式開啟您的每一天，若您有特別鍾愛的餐品，下次可提前告知我們，為您預留或調整口味。“住進儀式感裏” 是我們對每一位賓客的用心承諾。無論是生日、紀念日還是日常旅居，我們都備好了藏在細節裏的温暖，等待與您分享。下次入住時，歡迎提前告知我們任何特殊需求，讓我們為您定製專屬驚喜！感謝您用文字記錄這份 “小確幸”，並將温柔傳遞給更多人。願這份美好延續到您生活的每一天，期待與您再次相遇，續寫更多温暖故事！Cathryn Shi酒店經理

Risposta dalla struttura: 尊敬的賓客：您好！非常感謝您的實名誇獎和認可！Emma小周始終以用心對待每一位客人，無論是基礎的接待服務還是對客人需求的及時響應，都努力做到周到又貼心，“非常好的服務”這一評價對她而言是極大的鼓勵，我們會第一時間把這份肯定傳遞給她。酒店點餐系統的設計初衷就是為了讓您在客房裡也能便捷享受美食，從菜品口味到送餐效率都經過反覆打磨，得知您不僅覺得“方便、好味道”，還連續點了三次客房送餐，我們特別開心。“下次還會入住”是對我們最珍貴的認可，我們會帶着這份動力繼續在服務和餐飲體驗上保持用心，期待很快能再次迎接您的到來！Cathryn Shi酒店經理成都世紀城假日酒店