Fusion Suites Phuket Patong

Non è molto pulito e il personale ha guidato così

3days booking, and spa package with jacuzzi room in last day. Spa package could not be booked earlier or within the hotel staying hour. We need to come back for spa services after we check out . Location a bit far if not drive Overall is good

The hotel is distinguished by its quiet location, far from the hustle and bustle of the city. It is also distinguished by its good price and its proximity to all the activities in the city. I recommend it for families. The staff are friendly and the rooms are clean.

Güzel odaları olan doğa içinde bir otel. Otelden çıkıp yürüyerek merkeze gitmek zor. Kesinlikle bir araç kullanmalısınız. Çünkü yürüyüş yolu yok. Ancak odalar ve hizmet çok iyi, personelleri çok iyi ve yardımsever.

Pros: Location close to Patong is that’s your thing Staff were friendly The bartender for the roof top was a diamond and the guy who is on front desk is 10/10 Cons Got there at 2 and I didn’t check in till 3:15 they said sorry the last guests checked out late which was super annoying My first room smelled like a drain had to move and the jacuzzi was filthy The jacuzzi water is brown, comes from a “different tank” A lot of children screaming in the pool from 8am A lot of unfortunate things happened like a fire alarm glitching and going off at 8am for ages There is about 8 sun loungers, so in my 5 day stay I never got to lay by the pool once Will I stay again, probably not

I recently stayed at In Fusion Suites in Phuket with my family, and unfortunately, the experience was far from satisfactory. Upon arrival, we were assigned a corner room located entirely downstairs, where the outside area had a constant foul smell. The room location alone was disappointing, but the behavior of the staff made the stay even worse. The staff were incredibly rude and unaccommodating. Any request, no matter how small, was met with resistance or outright refusal. For instance, when I requested an extra small water bottle, they behaved as though I was asking for something exorbitant. I also requested a room change due to the issues with the location and odor, but they flatly refused without any effort to resolve the situation or show understanding. The hotel claims to be a five-star property, but it doesn’t live up to the standards. At best, it is comparable to a two- or three-star hotel. While the cleanliness of the outside areas was acceptable, the overall service and quality left much to be desired. One of the most frustrating aspects was being charged for three persons (two adults and a child) upfront, only to later be asked to pay extra for the child’s breakfast. This lack of transparency and professionalism was very disappointing. In my experience, certain problems can be overlooked when the staff is courteous and willing to assist, but the rude behavior here made the stay unbearable. I would not recommend this hotel and will certainly not be returning. For a property that claims to be five-star, it falls far short in terms of hospitality, service, and overall experience.