Hotel Courtyard a Phnom Penh

no hand wash available - except only soap bar which was not very hygienic, have asked customer service for hand wash and the answered given was not available. the bed was not comfortable ( very lumpy and uneven on the surface, I had back pain after 3 nights sleeping on it). the service was poor, on the day check in we were given the wrong room number, awkwardly the staff has opened up someone else room as our card was not being able to scan, as the receptionist had written the wrong room number for us, he wrote 1 instead of 0. On the day of the check out, my wife was carried a few luggages and non of the hotel staff (they were at least 3 were there) came and helped us.