Hotel con parcheggio a Makkah

"I’m shocked, firstly they gave us a room on the 9 th floor which was rotted to the core (pictures will be provided). Then they gave us another room renovated said by Riyan, he was helpful. The luggage took an hour coming up. Unusual to see, one of my luggage was opened and the lock was inside the suitcase. When I complained, Mr Faisal was most helpful and said he will have the cctv cameras checked. And didn’t get back with me so after hours I spoke to the night manager he said we viewed the cameras, no one had opened the luggage. And in the morning when I asked to view the CCTV footage they said no! It seemed a dull answer! So I got in touch with the Movenpick hotel where we stayed a night too, they still said get a report from the police station and you’re welcome to see the footage! As the last picture we had of the suitcase was taken to show to the uber to show how many pieces we have in that picture it was clearly showed the lock is on! Then in Movenpick we did not open that suitcase and moved to Pullman. Now calling Pullman they kept referring calls, as I explained to the one who I spoke with if Movenpick said it’s okay to view the cctv after the police report, can I view your footage too! They kept refer the call. So I ended up reporting the incident to the Embassy. If this incident has happened to anyone go as far as the headquarters of Pullman, and report it to the Embassy. I’m quite shocked, nothing was taken seriously..! Take care of your luggage please!!!! Regardless it’s locked. The Asian staff are not to be trusted."

"I recently had the pleasure of staying at Swissotel Makkah, and overall, it was a truly comfortable and memorable experience. Check-in Experience: The check-in process was smooth and the staff was warm and welcoming. However, due to the standard 4 PM check-in time, there were long queues at the reception. To avoid this congestion, I recommend contacting the hotel in advance to arrange for early check-in, especially during peak seasons. If you’re an Accor member, the experience is even more seamless and rewarding. Ambiance & Cleanliness: From the moment you step into the hotel lobby, you’re greeted with a signature scent that flows throughout the lobby, corridors, and even into the guestroom — creating a consistent sense of calm and cleanliness. The ambiance is elegant and tranquil, offering a relaxing contrast to the bustling surroundings outside. Guestroom Experience: The room was spacious, well-maintained, and the highlight was definitely the breathtaking Kaaba view, which added a deeply spiritual and unique element to the stay. The bed linens were soft and luxurious, ensuring restful sleep. The air conditioning was perfectly calibrated, providing a refreshing escape from the intense heat outside. It made re-entering the room after a long day feel rejuvenating. The room also came equipped with everything needed for a comfortable stay: coffee and tea facilities, quality toiletries, and other thoughtful amenities. Hotel Accessibility: A significant advantage of Swissotel Makkah is its location in the Abraj Clock Tower. Unlike many other hotels in the same complex, the lobby is on the ground floor, which means guests can access the rooms directly without switching elevators — a huge plus in terms of convenience. Service & Flexibility: The staff went above and beyond by offering us a late check-out while we waited for our continued stay at Swissotel Al Maqam. This thoughtful gesture truly elevated the experience and showed their commitment to guest comfort. Final Thoughts: Swissotel Makkah combines comfort, excellent service, and unmatched convenience, particularly for pilgrims and visitors seeking proximity to the Haram. Whether it’s the luxurious bed, the iconic view, or the little details that enhance your stay, this hotel delivers on all fronts. I would not hesitate to recommend it and look forward to staying here again."

"The only main negative point was that the WiFi signal was very weak or nearly not working in level 9. The location is not far from Haram. The shuttle is sometimes crowded so I had preferred to walk which in most cases took less time than using the bus."

"Abbiamo ricevuto un aggiornamento gratuito da una gentile concierge di hotel al check-in, siamo stati così sorpresi e soddisfatti di questo aggiornamento. Da vista della città a vista parziale di haram, era incredibile masha Allah! La stanza era così grande! Il musolla era magnifico nonostante la dimensione inaspettata, come pensavo fosse più grande. Amo la struttura del buffet del ristorante, quindi durante il colazione si sente confortevole e a casa, ma vorrei che ci fosse più varietà di cibo come gli altri hotel Jabal Omar che abbiamo soggiornato prima. Potrebbe essere dovuto ai loro sforzi di sostenibilità, in modo da contribuire a ridurre i rifiuti alimentari, suppongo? Per quanto riguarda la posizione saggio, camminare verso il mare era facile, ma tornare in piedi sulla collina dopo la completazione dell’Umrah era piuttosto doloroso. Apprezzeremmo se l'hotel fornisse una spiegazione video approfondita dell'accesso al bus di navetta durante il check-in, ma, a parte questo, siamo riusciti a scoprire il servizio di navetta e sono davvero molto veloci *************! Ci sono stati assegnati i check-out tardi come richiesto ************* così possiamo massimizzare le nostre preghiere nel maschid mentre abbiamo un volo notturno tardi. Si noti che i taxi Uber non si prelevano dall'hotel, tranne per Careem. Spero che apriranno un centro commerciale all'interno dell'hotel di indirizzo stesso, in modo da poter trovare facilmente pranzo e cena per i nostri pasti. Abbiamo ordinato la cena per la prima notte e nonostante il cibo sia arrivato un'ora dopo, la porzione e il gusto erano così scrupolosi e piccanti! È certamente più di valore pagare per il servizio in camera che pagare per i pasti al ristorante a buffet!"

"Very nice view on Haram, very close to Haram, clean and comfortable. They only have problem is that they don’t have sufficient staff in the reception, so you need to wait in long queue"

"Se stai cercando un hotel economico a 4 stelle, non cercare da nessuna parte. Questo è il meglio che puoi ottenere. Hanno un servizio di bus navetta gratuito che parte ogni mezz'ora. Ti lascia a Marwa Gate. Devi camminare per 10-15 minuti per raggiungere Haram. Ti verranno a prendere dallo stesso posto. Non ho avuto alcun problema con il servizio di bus navetta. Il servizio navetta era abbastanza buono. L'unico inconveniente è camminare verso l'haram. Avevo mio figlio con me e ogni volta faticava a camminare. Il cibo per l'hotel è peggio. Non mi è piaciuto affatto. Ho fatto colazione a buffet e ho pagato 100 riyal. È stata un'esperienza gastronomica peggiore. La scelta per la colazione era molto limitata. Nel complesso è un buon hotel economico. Immagino che tu debba scendere a compromessi da qualche parte."

"Had an excellent stay in room 1911 with good food for the visit to haram. The cleanliness and hygiene of the hotel is outstanding. View to haram is good also with masjid facility in hotel premises. Hospitality was great and housekeeping staff Mr.Mohammed Farhan and Mr. Abdul was prompt on their service. Keep up the good work and kudos to the entire team."

"Mi è piaciuto il mio soggiorno, la stanza era grande con un paio di divani su cui rilassarsi, una scrivania e una sedia comoda. Acqua, bollitore, tè/caffè disponibili in camera gratuitamente. Anche il bagno è grande e pulito con gel doccia e dispenser di shampoo. Ci sono 6 ascensori, quindi non c'è quasi attesa per l'arrivo. Il personale è accomodante, disponibile e flessibile. Si impegnano al massimo per assicurarsi che tu sia soddisfatto del loro servizio. Ogni richiesta viene gestita prontamente. Un soggiorno piacevole, grazie a tutti i membri dello staff."

"I recently stayed at Anjum Hotel Makkah and had a truly wonderful experience. The service was exceptional—staff were attentive, professional, and always ready to help. One of the standout features is the convenient underground access to the Haram, which made our stay even more comfortable. I highly recommend this hotel for anyone looking for both comfort and proximity to the holy mosque."

"The hotel is good the service from the staff and cleaners was good. The location ain’t so great have to walk like 10 mins for food but there is coffee shop located near by. It is a good 15/20 min walk to the clock tower however they do provide a bus but you still have to walk to the entry gate"