Hotel Residence Inn a Città di Panama

Servizio: il servizio clienti è stato molto buono! Tutti gli individui erano molto caldi e cortesi, soprattutto il personale della cucina di mattina. Colazione: il colazione era molto buono. Ci sono stati molti articoli da scegliere. Hanno anche cercato di cambiare i diversi articoli/opzioni alimentari ogni giorno. Posizione: L'hotel è a pochi passi dall'aeroporto di Tocumen, forse circa 20-30 minuti di auto. L'hotel è proprio accanto a un KFC. Ci sono anche alcuni ristoranti e un bar vicino. Il taxi è facile da raggiungere all'hotel. A seconda della vostra destinazione, il prezzo è da 5USD alzato. Ambiente: Non mi piacevano davvero le ambiente, non erano fornite da dentifricio/pasta dentale e altre cose comuni che mi aspettavo per quanto riguarda le ambiente. Giorno: Era il compleanno di mio marito e siamo tornati e abbiamo visto che l'hotel ha lasciato un delizioso taglio di torta, frutta e una lettera sul nostro tavolo per mio marito. Grazie!!!! 😊😊😊😊😊 L'hotel era pulito. L'area di lobby è grande per le foto. Il controllo in corso era liscio. La piscina ha un bar e un ristorante a prezzi ragionevoli! Ci è piaciuto il nostro soggiorno 😊😊😊

Per cominciare bene, non pensavo che il mio viaggio includesse la colazione gratuita finché non sono arrivato e la signora alla reception me l'ha detto! Ero entusiasta del cibo gratuito. Ho adorato tutto dell'hotel e il cibo era perfetto e l'hotel è molto pulito. L'unica cosa che mi preoccupava era la tranquillità della mia stanza, ci ha fatto pensare un po' troppo ma non ci ha impedito di godercela comunque. Ho adorato tutti i comfort e il personale è stato molto gentile. Prenoterei sicuramente di nuovo se dovessi tornare di nuovo

Excellent stay at The Crowne. This hotel exceeded our expectation. The room was very cosy and extremely clean. The buffet was delicious with a reazonable price. We could enjoy the swimming pool and it was relaxing. The souvenirs were very nice and affordable. The staff was professional, and we had an excellent and warm welcome. Everything was perfect! Nothing to worry about! I higly recommend The Crowne Hotel Airport. There is also a free shuttle to and from the hotel! I will for sure book the Corwne again. It was my second time there.

Stanze grandi, letto e cuscini meravigliosi. Dormo benissimo. Bagno grande e comodo. Piscina e palestra aperte dalle 6.30 am fino alle 10 di sera.Ottima colazione e servizio eccellente, puliscono subito tavoli lasciati liberi. Due grandi ascensori sincronizzati in maniera da non dover aspettare troppo anche quando l'albergo è pieno. Personale molto gentile, disponibile e professionale, dalla recepcion al ristorante. Eileen, Natalie, Rafael, Carlos e Eduardo, Rosa, Yaitsury, Alexis, Yoneirys e Yorleny. Bravi anche i ragazzi del parcheggio. Consiglierei di variare il menù del ristorante e magari della colazione per meglio soddisfare persone come me che vanno spesso per lavoro.

L'hotel è molto pulito. Il direttore della hall è molto responsabile. C'è una direttrice donna, LEO, che è molto entusiasta e seria nel suo lavoro.

Liked · Nothing went well, the only positive aspect which was actually the reason why I picked this property, is that the room was very large and spacious but itself was not enough to compensate the overall disaster. Disliked · Everything!!! Staff -barely speaking english and not helpful at all. The hotel was the only hotel who refused by HSBC Premium Visa and they were not able to provide any alternative solution, not even a normal bank transfer. Facilities - there was a single furniture or appliance in my room which was in DECENT conditions. I firstly was assigned to room 906 but since BOTH the kitchen since and the toilet were broken, they moved us to 908. LUCKILY was in the same florr since no one from the staff came to help us into moving 12 luggages from one room to the other. Additionally, in the ”new room” the fridge was broken so we wasted some food when we discovered that everything was warm inside. Compensation? Discount? Aplogies? a coupon for a breakfast? ABSOLUTELY NOTHING FROM THE STAFF Cleanliness - all the walls, the windows, the curtains, the sheets, the floors and so one were dirty from dust, paint, different black/brown/white tracks. Sheets with dots, sofas with black stains, floor with paint, bed top covered in dust. Look at the state of the iron table or the coffe machine and tell me about cleanliness. Comfort - the bed were set as queen but were obviously full since we could barely fit in two. Value for money - the 800€ worst spent in my whole life, when I travel I specifically select only 4 stars hotel for a reason and this hotel was absolutely disgusting Bonus question - How was the view from your room? - street and lots of cigarettes under my window as you can see, despite the room was for nonn-smokers Bonus question - Kitchen facilities. First room cold water in the sink broken, I had to burn my hands to clean couple of cups. There was barely 2 forks and one mug despite the room was allocated for3-4 adults, in the first room we did not even have a coffe machine and in the second one the fridge was broken as said.

Hotel con ampie strutture, con ******, biglietto, negozi e ristoranti. La pasticceria/bar Las Hadas, aveva molto buon cibo, buona attenzione e era aperto 24 ore. La stanza era grande con una bella vista sull'Oceano Pacifico e ogni giorno lasciavano acqua in bottiglia di cortesia. Un punto negativo è che un giorno si dimenticarono di pulire la stanza, e quando chiamarono la ricezione per lamentarsi, ci hanno offerto di farlo, ma era gia' sera. Come opinione personale, non mi piaceva che il bagno avesse un vetro smerigliato invece di avere una parete, quindi non aveva molto privacy.

Terrible experience. 4 engineering visits, 2 room move offered in a space of 2 hours. 1st engineering visit. Upon checking into our room, we discovered that the shower wasn’t functioning properly due to low water pressure. When we tried to contact the front desk to address the issue, the phone didn’t work, so therefore had to go down from the 17th floor to report it in person. 2nd, 3rd and 4th engineering visit. The front desk suggested moving us to a different room, and we agreed. However, in the new room, the overhead shower wasn’t working either, so the engineering team had to come and adress the issue. After they left, we attempted to shower, only to find there was no hot water. They returned to resolve the issue, but after my partner showered, the shower stopped working again. The engineering team had to come back a fourth time, and though they eventually got it working, we were told that we could either use the hot shower or the sink, but not both simultaneously, as using the sink would cause the hot water to fail. Consequently, we couldn’t shower in the morning. We were offered another room, but I refused, see below as to why. Technical issues can happen in any hotel, but my primary concern was how the situation was handled. After offering us a third room, I expected the hotel staff to personally check everything before suggesting another move. However, the front desk was quick to suggest another room without providing a clear answer when I asked what would happen if the issues persisted. The response was simply, ”This is the only option I can give you” (I wish the phone call had been recorded). The front desk team needs additional training on five-star service and better communication with guests, as the way I was treated fell far below expectations. If a third room move is necessary, staff should ensure the room is thoroughly checked beforehand. There was no follow-up from the front desk after checkout, nor was any compensation, recovery or apologies offered. This is not the level of service one would expect from a five-star hotel in cities like London or New York. I truly wish the call had been recorded so this could be used as training purposes on how to not deal with situations as such. Please note that we are not difficult guest and we are fully understand the issues within hotel facilities that may arrise from time to time and often beyond control of team members on duty. But it is the responsibility of the managers on duty to ensure that guest are looked after and treated accordingly. Something that I felt was missing.

The best place to go if you need to unwind, relax and be greeted with a friendly smile and service. Veronica gave me one of the best deep tissue massages I’ve had and Marlis was attentive and was always available to answer any questions I had. The spa was clean and well maintained a beautiful place to get pampered and relax in the steam room to destress. Highly recommend. Thank you ladies! xx