I admittedly glanced through my Hilton app and reserved this room for my daughter's travel ball tournament to be held at WVU this weekend without checking reviews. I did so, because I use the app frequently and have never had a bad experience at Hampton/Hilton without it being quickly resolved in a professional manner. This was the closest Hampton to the Rec Center @ WVU so I booked it. From the time I walked in, I noticed the cleanliness of the hotel was lacking. There was sticky stuff on the floor along with when I got out of the elevator and I kept going to our room because we had been driving several hours and I figured that our room would have the Hilton Cleanstay. Boy, was I wrong! The room smelled bad as soon as I opened the door. The beds were made. I sat our things down and began to unpack. I immediately noticed the bathroom floor was dirty and the bathtub was also dirty. There is a broken nut in the toilet. Later I learned that my bedspread had several stains on it and I found myself unable to sleep. I am not one to cause a fuss and try very hard to make do with what I have. I unsucessfully tried sleeping through the night and finally went down to the front desk at 5 am to ask if I could please have a new room. The lady at the front desk was immediately dismissive, confrontational, and said I should have said something last night. While, yes, I of course should have looking back, I don't think it was my fault the room was not cleaned. I will skip the other details here, which ended up in her telling me she would tell her manager when she came in and they would have the room cleaned for me by 9. I came back to my room at 3 pm after our matches and my bedspread was changed but the floor and tub were still nasty. I went back downstairs. A new receptionist was there. I asked for a new room, she said they're all dirty and said she would send housekeeping up when they could. We waited in our room and a gentleman came up, granted the nicest person I have encountered while here, and he said the dirty bathroom was from wood glue and he cleaned and disinfected the best he could. I am stuck here until tomorrow because this reservation cost me over $300. I wish I had seen the other recent reviews. Please do not waste your money coming here. Not to mention some sort of sediment is in the sinks, toilet, and tub, so I definitely would not eat or drink the water/coffee here. If I am able to leave my photos on the review later, I will attach them. In the meantime, please listen to the other reviews + my own because you will undoubtedly regret it due to the lacking customer service + basic empathy for another human + lack of housekeeping in this building. I never leave reviews, but this establishment blew my mind.
Molto buono
100 Recensioni