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Quality Inn and Suites Montreal East
3.4/5105 Recensioni

Quality Inn and Suites Montreal East

Montréal|0.41km dal Odessa Poissonnier
We booked this hotel through Expedia. When we got there, the room that we booked was not available, even though we booked it a week in advance, and the website confirmed the reservation. When we entered into the room provided for us, we saw it was one bed and a small couch, which was not what we had reserved. When we went back to the front desk to ask for our reserved room, there was already another guest yelling at the man, demanding a receipt for the charges for the room that she did not receive. We explained the situation about the incorrect room to the man at the front desk, but he explained that the room was not available. We explained that we needed this room because we were a family staying together, but he (his name was Julian and he represented himself as the supervisor) refused. Because we overheard the other guest yelling at the other man at the front desk, we asked Julian to print the receipt confirming that they did not have the room. He provided us with one, and when we said that we did not want to stay because this was not the room we booked, he advised us to have Expedia call the hotel to refund us for our hotel charges. They assured us that we would not be charged. We never stayed in the hotel or any of the rooms, but they charged us for the nights. We had Expedia reach out to them, but they refused to refund any of the charges, saying it was ”nonrefundable,” even though they did not uphold their end of the contract. Expedia said they reached to their manager, a woman named Lisa, who again, repeated that it was nonrefundable and refused to assist them. Expedia sent them an email, explaining the situation, but they again, refused. They never apologized or tried to make it right. While there, we also saw another guest complaining that he kept receiving the wrong set of keys for his room, and so, could not enter the room. This was all within the span of 30 minutes. I have stayed in multiple hotels all over the country and this is by far, the worst customer service I have ever experienced.

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Leggi le recensioni degli ospiti sugli hotel di Montréal

Stai cercando un hotel vicino al seguente luogo di interesse: Odessa Poissonnier? Confronta tariffe e recensioni delle camere per trovare il soggiorno ideale.
Gite du Survenant Montreal
4.4/5107 Recensioni
Hochelaga-Maisonneuve
Maité & Simon were perfect hosts! They were always available for any and all of my questions and took care of our little family so well. From everything to an early check-in/late check-out so our babies could nap, to providing us with a highchair and playpen, it was so perfect! We had come specifically to Montreal to take our daughter to the Biodome and this location was just minutes walk away. Once in the room, they had a binder full of helpful recommendations and tips (the Oeuferie for breakfast was fabulous). We were even able to secure free on street parking but do watch out as Montreal street signage is tricky!
Gite le Sieur de Joliette
4/535 Recensioni
Great owner operated small hotel. Marc is very genial and helpful. Room tidy and clean. Like access to kitchen area for tea in the morning. Marché Maisonneuve is close by and has delicious croissants, cheese, groceries. Circuit Électrique has easy to use DC fast chargers right at the market -awesome!
Hotel le Chablis Cadillac
3.4/576 Recensioni
Molto bello e pulito come buon viaggio di lavoro
Hotel Auberge Manoir Ville Marie
3.7/5111 Recensioni
È la prima volta in vita mia che vado via da un posto già pagato. Il quartiere sembrava piuttosto degradato. Il parcheggio gratuito è in realtà un piccolo spiazzo dove c’entrano poche macchine e si trova difficilmente posto. Ma soprattutto è un posto molto sporco e piuttosto malandato. Dalle foto sembra tutt’altro (la mia stanza era un loculo). Quando ho trovato anche peli e capelli nelle lenzuola sono andata a lamentarmi. Attenzione al cliente pessima. Mi è stata passata la proprietaria al telefono cellulare della receptionist (manco fossi un’amica!) che mi ha proposto di mandarmi delle lenzuola così me le cambiavo da me, e poi ha continuato una lunga tiritera su vaghi problemi della signora delle pulizie e cose varie, più o meno personali, più o meno scuse, che non dovrebbero riguardare il cliente. Alla fine ho chiesto che per lo meno cambiassero loro le lenzuola… con fatica perché la ragazza alla “reception”, un po’ tuttofare, stava staccando. Rientro dalla passeggiata e c’erano ancora peli e peletti nelle lenzuola. Mi sono assolutamente rifiutata di dormire in un posto del genere. È un periodo storico in cui bisognerebbe dare forse maggiore importanza alla pulizia. Ho comunicato la decisione alla proprietaria, che di tutta risposta voleva andare a controllare i peletti insieme. Mi ha comunque comunicato che non avrebbe potuto cambiarmi la stanza e ha di nuovo provato a trattenerci con mille scuse senza però proporci nulla di concreto. Siamo andati via senza che nemmeno ci abbia proposto un rimborso parziale per la situazione. La stanza era stata interamente pagata e per fortuna per una notte sola. Lo sconsiglio assolutamente.
Quality Inn and Suites Montreal East
3.4/5105 Recensioni
We booked this hotel through Expedia. When we got there, the room that we booked was not available, even though we booked it a week in advance, and the website confirmed the reservation. When we entered into the room provided for us, we saw it was one bed and a small couch, which was not what we had reserved. When we went back to the front desk to ask for our reserved room, there was already another guest yelling at the man, demanding a receipt for the charges for the room that she did not receive. We explained the situation about the incorrect room to the man at the front desk, but he explained that the room was not available. We explained that we needed this room because we were a family staying together, but he (his name was Julian and he represented himself as the supervisor) refused. Because we overheard the other guest yelling at the other man at the front desk, we asked Julian to print the receipt confirming that they did not have the room. He provided us with one, and when we said that we did not want to stay because this was not the room we booked, he advised us to have Expedia call the hotel to refund us for our hotel charges. They assured us that we would not be charged. We never stayed in the hotel or any of the rooms, but they charged us for the nights. We had Expedia reach out to them, but they refused to refund any of the charges, saying it was ”nonrefundable,” even though they did not uphold their end of the contract. Expedia said they reached to their manager, a woman named Lisa, who again, repeated that it was nonrefundable and refused to assist them. Expedia sent them an email, explaining the situation, but they again, refused. They never apologized or tried to make it right. While there, we also saw another guest complaining that he kept receiving the wrong set of keys for his room, and so, could not enter the room. This was all within the span of 30 minutes. I have stayed in multiple hotels all over the country and this is by far, the worst customer service I have ever experienced.
Days Inn by Wyndham Montreal East
3.1/5104 Recensioni
Ben situato Frigo e AC rumore contro

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