Hotel in zona Museo Memoria y Tolerancia, Città del Messico

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

Questa è la mia quarta volta all'hotel e di gran lunga la peggiore. La stanza era di qualità molto inferiore alle mie ultime 3 soggiorni. Probabilmente non sarebbe rimasto sulla base di questo. Il prezzo per ciò che ho ottenuto è stato estremamente deludente quando di solito è fantastico

Not the perfect scenario but my flight landed into Mexico City at 1.20 am. I arrived at my original hotel that was having technical issues their PMS system was down so they could not check people in or out. They recommended this hotel for being safe and nice rooms. I arrived at the hotel and the doorman/bellman was perfect. But upon trying to check in the night auditor Juan would not allow me to check-in for a reservation I just made online 5 minutes before I approached the front desk so I could check-in. He advised to come back at 3pm. There was no solution provided to offer to check me in a day early. No offer of checking in early is an additional fee. No option of lets change your reservation the third party. He was kind of rude about it. I also had to ask for my passport back once he refused check-in. Service is obviously questionable in the overnight staff. Juan did not apologize or offer to call a taxi after he refused service. I will never recommend this hotel to anyone that is paying for their room. And then did not offer a refund or any compensation.

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!

L'hotel è buono per quattro giorni consecutivi. I messicani sono ancora come sempre. L'hotel è buono per quattro giorni consecutivi. I messicani sono ancora come sempre. L'hotel è buono per quattro giorni consecutivi. I messicani sono ancora come sempre.

Il soggiorno è passato mezzanotte, la notte è tranquilla, il cameriere è buono, vicino all'aeroporto MEX.È adatto per una transizione di terra tarda per una notte.

Great location - connected to the airport - an easy walk. Property is a bit dated but the rooms were clean and service was decent.

Ottimo servizio, dalla pianificazione con Lic. Leonor Lozada. Seguono tutte le vostre esigenze, impianti puliti e in condizioni ottimistiche. Senza dubbio, ci ritroveremmo a programmare riunioni di business, perché l'impressione e la qualità sono buone

Breakfast was absolutely delicious and Oscar the guy in my picture was kind and attentive, he made me feel welcome with his attention. In regards the room - walls are thin, you can hear the conversation someone is having next room. You can hear their alarm going off in the next room and wakes you up. If the TV is on you can hear it perfectly. To management - please separate people arriving, you were filling rooms in order next to each other as if you don’t realize the most simple noise comes through your thin walls. What it appears as a good looking hotel that idea goes away very quickly. If you had not charged me over $100 dollars per night I would have not written my negative review. Keep your fees low be fair to your guests and the people that works for you. And you must have a constant check up on the shower drain, it gets plugged so easily and I didn’t enjoy a wet bathroom floor, it’s dangerous. In case you haven’t realized the wooden shelf case for the coffee pot is inefficient because it’s tight - you have an accident waiting to happen and someone will get burned. Back to the main problem, its hard to sleep in this hotel, you can hear every car that drives through the streets in the middle of the night. And I was on the 4th floor! Iris the receptionist was doing her job very well but she is not allowed to lower the price per night. Her hands are tight doing as she is told. And she was delivering towels when we first arrived so there was no one at the front desk. How can she be happy working for you? Her responsibilities for the whole hotel is noticeable and she is a human being working too hard to make a living. While hotel management and owners only cares about their budget, making money with thin walls. Care more for your workers that’s the least you can do.

If you want to sleep in your gym or your WeWork office space, then this hotel is perfect for you! If you’re a minimalist, then maybe you’ll appreciate the lack of anything, other than the bed, which offers comfort! This is functionality - or somewhat - as the bedside tables are less than 12” square - forget about putting your cellphone and glasses and a bottle of water on them (the phone is there too). Two people do not fit in the bathroom together and the shower head is so close to the wall that you can’t get under it! The included breakfast - the hot buffet was empty! Nothing appetizing! And curiously I paid more for the night than last trip in to a Camino Real Hotel! Travel and learn!