Hotel Holiday Inn Express a Merida

Grazie alla posizione ottimale di Holiday Inn Express Merida Centro a Mérida (Centro di Mérida), ti troverai a 4 minuti a piedi da Catedral de Mérida e 10 minuti da Paseo de Montejo. Questo hotel si trova a 2,1 km da Consolato Statunitense di Mérida e 2,6 km da Centro Congressi Yucatan International Convention Center.Grazie ad un'ampia gamma di servizi ricreativi, che includono una piscina all'aperto e una palestra, il divertimento è assicurato. Questo hotel propone, inoltre, il Wi-Fi gratuito, una TV nelle aree comuni e una sala rinfreschi.Presso questo hotel è disponibile il servizio in camera con orario limitato. La colazione a buffet viene servita tutti i giorni gratuitamente.Potrai usufruire di un business center aperto 24 ore su 24, check-out veloce e una reception aperta 24 ore su 24. Questo hotel offre 2 sale riunioni disponibili per eventi. Il un parcheggio (a pagamento) è disponibile in loco.Soggiorna in una delle 131 camere della struttura, complete di TV a schermo piatto. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. I bagni dispongono di doccia, set di cortesia gratuiti e asciugacapelli. I comfort includono casseforti, scrivanie e telefoni con chiamate urbane gratuite.

On 3rd party sites, they state coin laundry, as an amenity. My main purpose of booking hotel was because it stated coin laundry, and I wanted to wash my clothing the way I am used to. Before check out the next morning, I went to front desk and inquired about where was laundry room. I was told by clerk that it was not available that day. I advised her that my only purpose of staying at the hotel was because of the coin laundry they advertised. She got on her computer and stated she would find me one. I advised her that I knew about other coin laundry, but I booked hotel to be able to do laundry. She made a few phone calls, asked me how much laundry I had. I told her 3 bags. It was my daughter and my laundry. She continued to talk on phone. She then stated she could have my laundry done and back by 5pm. I advised her that that’s way past check out. She continued on phone. After hanging up, She handed me a ‘laundry form’ and asked me to fill it out and give her clothes within 15 minutes. I decided to just give her ‘a few items’, and returned her the form and clothing. At 12 noon check out time, I advised her I was sitting in lobby. She acknowledged. Around 1 pm, a housekeeper came and gave her a bag, and she advised me my clothes was ready. I took them and said thank you. She then stated that I needed to pay her. After attempting to charge me $90 usd, my card originally declined and manager was called when i complained and explained situation. Called a friend on phone who spoke with manager about situation. I was then told that manager stated he would discount, because of the misunderstanding. Total $80 USD for 25 pieces of clothing. I was advised by friend to pay it. When I gave them my card again, I was charged, I advised them that I would be reporting the situation. They proceeded to write down my credit card number. I asked why? But no response. Manager then proceeded to go outside, and talk on his phone, at the end of the parking lot, for about 15-20 minutes.