Hotel in zona Tormore reserve, Melbourne

房間很乾凈，還有膠囊咖啡機和微波爐，能滿足基本的需求，很棒

Not recommended for those who value their personal data security and privacy. Not recommended for internati9nal travellers who may not have enough charge on their phones to complete 3 forms, then download and set up an app that requires constant internet and Bluetooth connections. Booking required multiple insecure methods of sharing credit card details and identification documents along with 2 forms to fill out with personal details and an app to download in order to gain access to the Building entrance, Elevator, and Apartment. None of this information was given to me prior to booking. I would not have stayed here if I had known the extent of insecure transmission of personal information and amount of admin and work required just to check in and stay one night. I work in this space and know the risks. Management is putting guests personal data at risks with the excessive documentation requests. FYI, requiring someone to send credit card PICTURES and ID pictures over email is completely insecure. This is bizarrely at odds with the excessive security to get into the building. The constant need to carry your phone everywhere or you'd be locked of the apartment or even the whole building was extremely stressful. In terms of the actual room, once I got in, the bed, kitchen, lounge and floors were clean but the toilet had not been cleaned in a long time. This was not nice. You could see parts under the rim had not been cleaned in years. Toilet had also been recently used and not flushed properly upon arrival. I did not take photos of any of this, it was too gross. I ended up buying paper cups as the glasses/cups as those supplied were not clean, tried to take a picture but it's hard to see. They were covered in fingerprints and fibres of some kind. The view was nice and loungeroom was great, study nook was extremely handy for remote work. Balcony tiles are moving and could be a tripping hazard. Laundry was well equipped but did not have time to use it.

Perfect choice for an hotel in Melbourne. They are located in the heart of China Town, which is very crowded in the evening/night, so could be a bit time consuming to reach at that time of the day. They have an agreement with a near Wilson Parking, so you’ll always know where to leave your car.

Camere pulite, personale amichevole e posizione perfetta. Facile accesso ai punti di trasporto pubblico e di pasto. Grande valore per i soldi. Buona opzione di bilancio per una breve visita. Mi piacerebbe tornare.

La posizione è perfetta e il personale è bello. La stanza era completamente diversa dalle foto. Non c'è niente come cortine che bloccano l'acqua dal doccia e l'acqua che si spruzza intorno al bagno e all'intero pavimento. Se lo sapessimo, non avremmo prenotato questo hotel. La posizione è perfetta, quindi consiglio questo hotel a persone che non si preoccupano davvero di doccia.. Altre camere potrebbero essere diverse e meglio di noi...

Aveva sette notti a Melbourne. Prima tre a Mercure Benvenuto. Non impressionato. Movimento a Citiclub e è grande! Pulizia, molto più grande con un tubo. Grande letto e cuscini. Abbondante spazio di soggiorno e un grande bagno. Camminare facilmente a tutto e il personale carino. La cosa migliore è quasi qualsiasi persona visibile così facile da muoversi intorno per ottenere ascensori, ecc.

The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.

The pluses are 1. relatively well maintained & new property 2. strategic location 3. approachable front office staff & breakfast staff 4. decent fresh breakfast in a pleasant and clean environment. The major minus is the room is not properly cleaned when we checked in. Hairs, dusty & dried watermark on bedside table. On a daily basis, only cursory housekeeping ie making of beds ,change of used towels & emptying of waste bins. No daily vacuuming, no wiping of surfaces and no changing of the used mugs(coffee & tea) & teaspoons . I had to formally make a request for freshly cleaned mugs. A properly clean room would hv made my stay a more pleasurable one.

This is a really good quality hotel in a nice part of Melbourne. We are Accor Plus members but this night was booked using Emirates points. Accor still gave us a a top floor room with a stunning view and the usual free drink vouchers, which I didn't expect since I didn't book with them. The room was clean with the aforementioned good view and had every thing you need for a short stay. Improvements would be a coffee machine instead of simply a kettle, and a better Chromecast as the one we had just wouldn't work. These are minor issues though. Lifts were very slow, as only one seemed to be operating. Breakfast was efficient and tasty, although the included coffee could be improved and the extra charge coffee was too cold to be enjoyable. All in all an excellent hotel to stay at if you need to stay in the South Wharf end of Melbourne, and we will certainly stay again.

Out of town location - you need to take a tram to Melbourne Business center- luckily is pretty convenient as tram station just opposite the hotel. Don’t stay here if you are driving - as no proper space for you to load off your luggage and the parking is 300m away- charges is also not cheap if considered is outskirts of town area. Hotel lobby- nothing to shout about and the services is just normal- it definitely can be improved. Room look ok for the price we paid- while all the other was normal - including the breakfast- nothing to shout about and is definitely below my expectation since it’s bearing the name of Sheraton