Recensioni su Baba House Melaka

Risposta dalla struttura: Dear Ms. Kwoon,Thank you so much for your kind words and for choosing our hotel for your parents’ stay. We’re delighted to hear that they enjoyed the beauty of the hotel and that our team was able to accommodate your request smoothly.Your satisfaction is our top priority, and it’s always wonderful to know when we've made a positive impression. We truly appreciate your support and look forward to welcoming you or your family again on your next visit to Melaka!Warm regards,Michelle HongGuest Experience Manager

Risposta dalla struttura: Dear Anonymous,Thank you for your kind words and helpful suggestions! We are glad to hear you had an overall good stay. We really appreciate the feedback regarding the hairdryer and breakfast we'll definitely look into upgrading the hairdryer for more convenience and consider adding yoghurt to our breakfast offerings. Your input helps us improve, and we hope to welcome you back again soon!Regards,Michelle HongGuest Experience Manager

Risposta dalla struttura: Dear Mr. Edward,Thank you for visiting us again and for taking the time to share your experience!We’re glad to hear you enjoyed the convenience of our location, the cultural heritage design, and the added touches like the welcome drink. It's also great to know the gym facilities met your expectations.We understand weekends can be a bit more crowded, and we truly appreciate your patience. Your note about the breakfast is very helpful we’re always looking to improve, and your feedback will certainly be shared with our culinary team.We hope to welcome you back again soon perhaps during a quieter time for an even more relaxing stay!Warm regards,Michelle HongGuest Experience Manager

Risposta dalla struttura: Dear Ms,Thank you for your kind review!We are so pleased to hear that you enjoyed our convenient location near Jonker Street and found the environment comfortable during your stay. It's also great to know that the parking facilities met your needs.We truly appreciate your support and hope to welcome you back again soon for another pleasant visit.Warm regards,Michelle HongGuest Experience Manager

Risposta dalla struttura: Dear Anonymous,Thank you for taking the time to share your feedback and for staying with us at Baba House Melaka. We' are glad to hear you enjoyed our excellent location and the convenience of being close to Jonker Street.We understand that parking can be a challenge due to limited space, and we truly appreciate your patience and understanding. Your feedback is valuable and helps us look for ways to improve our guests' experience.We hope to welcome you back again on your next visit to Melaka!Warm regards,Michelle HongGuest Experience Manager

Risposta dalla struttura: Dear Vivi84,Thank you so much for your kind review and for choosing to stay with us. We're delighted to hear that you had a lovely weekend and enjoyed our convenient location near Jonker Street.We truly appreciate your feedback regarding the room cleanliness and will certainly look into the dust and linen color to ensure a better experience for future guests. We're also glad to know you felt secure with our parking, and we acknowledge your note about the limited space.Our team, especially the breakfast staff, will be thrilled to hear your kind words. It means a lot to us when our efforts are recognized.We look forward to welcoming you back again soon. Thank you once again for your support!Warm regards,Michelle HongGuest Experience Manager

Risposta dalla struttura: Dear Ms. Shuah,Thank you for your continued support and for taking the time to leave such a kind review. We’re truly grateful to have you as a regular guest at Baba House, and it means a lot to know that we consistently meet your expectations.Your loyalty and trust are the highest compliments we could receive. We look forward to welcoming you back again soon for another fantastic stay!Warm regards,Michelle HongGuest Experience Manager

Risposta dalla struttura: Dear Mr. Keith Lim,Thank you so much for choosing Baba Hotel Malacca once again and for taking the time to share such a well rounded review of your recent stay with us.We’re truly pleased to hear that your experience was once again a pleasant one from the comfort of your room and the fresh towels to the strong water pressure and improved internet speed. It's wonderful to know that these small touches contributed to a restful and enjoyable stay.We also appreciate your constructive feedback regarding the basin flow, bathroom ventilation, and tile cleanliness. Your comments are extremely helpful, and we’ve shared them with our maintenance and housekeeping teams for further attention and improvement. Noise insulation is something we are aware of, and we are continually exploring ways to enhance guest comfort in this regard.A special thank you for acknowledging our Front Office Manager and Duty Manager and team. We're delighted they made you feel so welcome your kind words will certainly be passed along to them.We look forward to welcoming you back to Baba Hotel Malacca on your next visit. Thank you once again for your trust and loyalty.Warm regards,Michelle HongGuest Experience Manager

Risposta dalla struttura: Dear Ms. Liwen,Thank you so much for your lovely review! We're delighted to hear that you found the hotel clean, spacious, and the bed comfortable with a fresh scent. It's great to know you enjoyed the convenient location and the charming old alley views on the way to Jonker Street, Melaka River, and the Red House.We’re so glad you felt it was worth the price, and we hope to welcome you back again soon for another pleasant stay!Warm regards,Michelle HongGuest Relations Manager

Risposta dalla struttura: Dear Anonymous,Thank you for your kind words! We're glad to hear that you enjoyed our environment and were pleased with the service. Your feedback encourages us to keep providing a comfortable and welcoming experience for all our guests.We hope to have the pleasure of welcoming you back again soon!Best regards,Michelle HongGuest Relations Manager

Risposta dalla struttura: Dear MTXL,Thank you for taking the time to share your honest and detailed feedback. We're truly sorry to hear that your recent stay did not meet expectations, especially in areas as important as cleanliness, noise levels, parking availability, and overall comfort.We sincerely apologize for the inconveniences you experienced from limited parking and poor sound insulation to the housekeeping and maintenance issues you mentioned. Your comments have been shared with the respective teams for immediate review and improvement, as this is certainly not the level of experience we aim to provide.We’re also sorry to hear that the condition of the towels and the limited toiletries fell short. Your observations are valid, and we appreciate your suggestion, which gives us an opportunity to improve the details that matter most to our guests.We value your feedback greatly, and while we’re disappointed we didn’t deliver the experience you expected, we do hope you might consider giving us another chance in the future after we’ve had time to address these areas.Regards,Michelle HongGuest Relations Manager

Risposta dalla struttura: Dear MTXL,Thank you for taking the time to share your recent experience with us. We're genuinely sorry to hear that your stay fell short of expectations and that several aspects of your visit were disappointing.We understand your frustration with the limited parking availability and the noise disturbances throughout your stay. We sincerely apologize for the lack of sound insulation and the disruptions caused by both other guests and internal maintenance work. Your comfort and rest are very important to us, and we regret that we failed to provide the quiet, relaxing environment you expected.Additionally, we're concerned to hear about the cleanliness issues in your room and the condition of the towels and amenities provided. This does not reflect our usual standards, and we will be addressing these matters with our housekeeping team immediately.While we're glad you found the hotel’s design beautiful, we recognize that overall value and guest comfort are just as important. Your comparison and honest feedback will be shared with our management team to review areas where we must improve.We truly appreciate your insights and are sorry to have lost the opportunity to welcome you back. Should you reconsider in the future, we would be grateful for the chance to provide you with a much improved experience.Warm regards,Michelle HongGuest Experience Manager