Recensioni su Artyzen Grand Lapa Macau

Spacious and well furnished with good location, staff are helpful and nice.

Love this hotel so so much! Highly recommend this hotel in Macau! "Attention to details" is always what I looking for, as a person working in the hospitality industry for years. Through every small thing, you can tell so much effort that this hotel’s whole team put into it. I was attending an event last weekend with my workmates. We had a very tight schedule, we don't need too much entertainment in the hotel, I was looking for an accommodation that we could work and relax at the same time, so I booked Aytyzen Grand Lapa. There's no disappointment found. The front desk staff warmly greeted us and introduced the hotel facilities in details, very gentle tone to reminds me should enjoy the moment in this gorgeous place. The room is beautiful, clean and neat. The washroom amenities are well chosen, the aroma is pleasant and the texture is pleasant high quality which really enhance the whole experience of the room. The location is good too, the neighbourhood is quiet and safe. Walking distance 12 mins to reach the attraction Guan Yin Statue Macau. Enjoy having an easy walk after dinner from hotel. Next day, we called housekeeper in the morning to refill the coffee mate, the housekeeping lady approached with smile and asked if we need anything else. I had a very good sleep with comfy environment, bed is good, temperature is perfect, lighting is just right. Enjoyed watching the street with my coffee, nice view from the room. The other thing I was looking forward is the swimming pool! It looks beautiful in the photos, and it truly is!My colleague could swim in the morning then got refresh, this is like a bonus in a business trip. Visited the cake shop after we checked out, the cakes looks amazing, and I really like they have Macau themed pastry - Bolo Fios de Ovos. We enjoyed the stating and definitely will come back next time!

This was my first time visiting Macau, and I only had three days to enjoy some relaxation. I tried this hotel for the first time, and it provided me with a very relaxing and comfortable experience. Everything was done exceptionally well, from the check-in process to the information provided. The overall amenities of the hotel really surprised me. I will definitely stay at this hotel again with my family and friends next time. Excellent service👍👍👍

The check in process was smooth and enjoyable, big thank you to Linda for such a good 1st mpression. My room was on 11th floor with a view of the pool and Sands. Very soft, comfy bed with a huge bathroom (rain shower is amazing here). There were a few issues though, their water kettle didn't work and I called for help. 4hrs later it still wasn't resolved, I called again and 1hr later it's finally replaced. I find it unfortunate to see that it takes a 5star hotel 5hrs to fix a broken kettle. The next morning I tried to use the coffee capsules machine, but again... it doesn't work. I called for help and this time it was quick, but the male staff who came in looked very unhygienic and didn't take off his shoes ,walking around inside the room. Then a female staff replaced the machine shortly and she was wonderful. The pool area has a slide, one jacuzzi along with a nice gym and locker rooms. I have to emphasize the locker rooms because inside also has another jacuzzi, wet+dry steam rooms and private massage rooms. Slippers, towels, lotions, shampoo, body wash, hair dryer are all provided. I especially enjoyed the steam rooms, very clean and relaxing. The cleanliness of the overall hotel is very good, except for some small coffee/soda stains left on the table from the room when I checked in. I think the resort needs to make sure all appliances are 100% working and cleaned room before the guests arrive, because I was definitely bothered and disappointed in this area, as I expected better from a high quality resort

It was perfect i will definitely book again the pool is amazing the hotel everything was just great

Great experiences, good memories, the room was available earlier, size of the rooms are small, but well finish, plenty of activities at the club house, great traditional style. Perfect for kids trip. With the sciences museum near and some big parks.

Spacious room, clean. Helpful staff. Really nice pool area and spa zone. It was a pleasant stay.

Nice family hotel, close to Fisherman’s warf and 25-30 mins walk to old Macao. The pool area is nice , the pool is deep and there a hot jacuzzi outside and inside. Breakfast is quite good for the European taste, not a very big choice though. Not sure if there’s a shuttle to the boarder , we used Sands shuttle bus that it’s 2 mins walk. In general I liked everything considering the price and quality

This hotel was recommended to me by a colleague and it didn’t disappoint. Only downside is the carpets in certain areas of the hotel are old and stained but the hotel is very clean. I wanted a mixture of relaxation and busy city life and staying here gave me the best of both worlds:

Excellent! Enjoy to stay there. The dinner buffet is delicious. Highly recommend

very good customer service especially Edgar and his team at concierge and front office/lobby

Nice hotel with clean rooms and good amenities. Staff are very friendly !  It’s close to a ****** and eateries. Will stay in this hotel again.

Although the swimming pool was partially under construction, they still open for the big pool and we enjoyed! Great location and the service! Welcome fruits with birthday cake for my son’s birthday. We will visit next year again!

Upon checking-in Front Desk receptionist named Will and Patrick assigned room all my preferences not achieved. I was disappointed by their guests service towards me as I know the hotel was in low occupancy on that day. Fortunately, after 3rd attempt I called reception and Mr. Arielle and Ms. Linda managed my room well. Was so relieved, I am so much thankful for their great service.