Sofitel Macau at Ponte 16

Buon servizio. Molto accogliente. Felice di avere il nostro anniversario di matrimonio nel tuo hotel. ❤️ Grazie mille per tutto il tuo impegno.

This was a very nice stay away from main ****** district (Taipa) in Macau, and we (as a family) loved it. Let me give you few bullets 1. After booking, I send email to hotel, but there was no reply for 48 hours. 2. when enquired through Trip.com, though the booking was with Club Millesime, the first answer was no access to Longue. When enquired again, Longue access was confirmed (sound like they obliged). 3. Reaching Hotel by taxi (from HZMB port) is appx 30 minutes taxi ride (120 HKD) - on reaching hotel, we found they have bus from the port every 30 minuets - details missing on their website. 4. Check-in experience was good, no delay, no unnecessary question. 5. Pleasent surprise was level of English-speaking staff at hotel. we always found someone to talk to and find required information. 6. Club Millesime (Longue - L17) available for food three times a day - Afternoon High tea, Late evening Happy Hours and morning Breakfast. Though the food options are limited (specially for Vegetarian people), we found the place enjoyable. 7. We explored the old city (opposite to hotel) in afternoon, and it was wonderful experience. we went to Fort and Wall and possibly best narrow streets in the world. 8. Rooms were good, comfortable sleep, nice TV options (TV speakers were bad while watching movie). 9. Sofitel is working hard on Environmental stuff, you can see it everywhere in room. No water bottle, no plastic, no loose item for tooth paste, lotion, shampoo, comb etc. 10. Morning breakfast (at L6) was good, good spread and many items were fresh. During holiday period, you may need to way for some time. There were a few vegetarian options for breakfast. 11. Checkout process was very easy. 12. I couldn't experience fitness center, swimming pool and restaurant due to other priorities. check few photos (room details for more information.

It is more of a business hotel rather than Macao 5* hotel style. After staying at the Venetian and Studio City, Sofitel was a bit of a let down. PROs: - amazing customer service provided by every single member of staff. I did not have any special requests, they were just perfect without me asking for it - extremely comfortable bed and pillows - excellent buffet lunch - nice pool area CONs: - the rooms are 4 star, a little sad and outdated - the bathrooms are 3 star, very old and disappointing. They must be refurbished asap (even just changing the shower glass and bath glass wall to a modern smoky glass to match the basin, changing the lamp heads to something more modern, and make the overall aesthetic dark and moody, and better shower heads would be a quick fix) - the cleaning standards are not up to par (see photos, not acceptable for a 5* hotel)

This is a palace hotel, glitter and huge. The location is stragetic and convenient. The room is spacious with stunning sea port view. The cleanliness is superb. Bed and pillows are unbelievable soft and comfy. The service staffs are friendly and helpful. The hotel provides shutter service to Zhuhai and Hong Kong ports. The hotel also gave complimentary welcome fruit plate. Highly recommended for anyone who appreciate quality and convenience. 👍

Room big n nice sea view n there is Mr Gung n other restaurants very good food

Clean, good location, friendly staff. Only problem is hard to get taxi from the hotel.