Recensioni su AMERON Luzern Hotel Flora

Risposta dalla struttura: Dear Guest,Thank you for your kind review! We are pleased to hear that you had a great experience and that our team was able to assist you with your reservation. Providing professional and courteous service is very important to us, and we are happy that we could accommodate you despite the booking error.We appreciate your feedback and hope to welcome you again in the future!Best regards,Liuva Ruano and the AMERON Luzern Hotel Flora Team.

Risposta dalla struttura: Thank you for sharing your experience with us. We're pleased to hear that you appreciated our convenient location near the train station and the old town. At the same time, we’re sorry to learn that the external noise disturbed your stay.As our hotel is situated in a central and lively area, we understand this can sometimes affect the overall experience. For future visits, please feel free to reach out to our reception team before 11 AM so we can explore the possibility of a quieter room change.We hope to welcome you back again and offer you an even more enjoyable stay.Best regards,Andreas and the AMERON Luzern Team

Risposta dalla struttura: Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, just a short walk from the train station and the pier. It’s great to know that you appreciated the complimentary minibar and the travel pass with WiFi access throughout Lucerne.Your kind words mean a lot to us, and we look forward to welcoming you back to AMERON Luzern in the future.Best regards,Andreas and the AMERON Luzern Team

Risposta dalla struttura: Thank you so much for your wonderful review and high ratings! We are really happy to know that you enjoyed our location. It is also great to hear that you enjoyed the complimentary drinks and snacks, and that our staff and clean rooms made your stay comfortable.Your recommendation means a lot to us. We truly value your feedback and look forward to welcoming you back on your next visit to Lucerne!Kind Regards, Liuva Ruano and the AMERON Luzern Hotel Flora Team.

Risposta dalla struttura: Thank you very much for your positive feedback. We are glad to hear that you enjoyed our convenient location near the train station and port, and that your room met your expectations. Your satisfaction is important to us.We look forward to welcoming you back to AMERON Luzern in the future.Best regards,Andreas and the AMERON Luzern Team

Risposta dalla struttura: Dear Guest,Thank you for your wonderful feedback! We are pleased to hear that you had an excellent stay with us. We appreciate your suggestion regarding the water pressure and temperature stability, and we will look into this to enhance our guests' experience.We hope to welcome you back in the future!Best regards,Ilaria and the AMERON Luzern Team

Risposta dalla struttura: Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be so convenient and that you highly recommend it. We hope to welcome you back to Lucerne soon!Best regardsAndreas and the AMERON Luzern Team

Risposta dalla struttura: Dear Hui,Thank you for sharing your experience and for your high recommendation! We are delighted to hear that you enjoyed your 4-night stay at AMERON.We are pleased that you found our location convenient, within walking distance from Luzern station. It’s wonderful to know that you appreciated the clean and spacious room, as well as the coffee machine and comfy beds.Your kind words motivate us to continue providing exceptional service and a comfortable environment for all our guests. We look forward to welcoming you back to AMERON in the future.Best RegardsAMERON Luzern Hotel Flora Team.

Risposta dalla struttura: Thank you for your wonderful review!We're delighted to hear that you enjoyed your stay with us and found our hotel's location great. It's also fantastic to hear that our staff were kind and accommodating, and that they were able to assist you with storing your belongings after you checked out.Your satisfaction is our priority, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regardsAndreas and the AMERON Luzern Team

Risposta dalla struttura: Thank you for your wonderful review! We are delighted to hear that you had an amazing stay at our hotel. It is great to know that you found our location convenient.We are pleased that our friendly and kind staff met your needs, providing toiletries and water, and that you enjoyed the simple yet satisfying breakfast. It's also fantastic to hear that our proximity to the old town area added to your positive experience.We appreciate your feedback and look forward to welcoming you back in the future.Warm regardsAndreas and the AMERON Luzern Team

Risposta dalla struttura: Thank you so much for your wonderful feedback! We are very pleased to hear that you enjoyed our central location, the friendliness of our staff, and that our breakfast left such a great impression. It’s also fantastic to know that you appreciated the modern and clean room. We look forward to welcoming you back to Lucerne and having you stay with us again in the future!Best regards,Andreas and the AMERON Luzern Team

Risposta dalla struttura: Dear Mr. MeiWongThank you for your feedback and for rating your stay with us. We're glad to hear that you appreciated our quick response in delivering the kettle and assisting with the coffee machine. We also appreciate your patience regarding the safe, and we're happy it was promptly fixed the next day.Your comments help us improve our service, and we're always here to ensure that your stay is as comfortable and seamless as possible.We are looking forward to welcome you again in a near future!Kind RegardsLiuva Ruano

Risposta dalla struttura: We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that you found the food delicious and that you were pleased with the quality of your room. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable experience!Best regardsAndreas and the AMERON Flora Team

Risposta dalla struttura: We're delighted to hear that you had a great experience with us! Our staff works hard to ensure every guest feels welcome, and we're glad you appreciated their efforts. It's wonderful to know that you found your room spacious and enjoyed the refreshing welcome drink. Thank you for recommending us, and we hope to welcome you back again in the future!Kind regards Andreas and the Team