Recensioni su Hermitage Lake Lucerne - Beach Club & Lifestyle Hotel

Risposta dalla struttura: Dear XiaoGabrielThank you very much for your fantastic feedback and the great photos. We are glad that you enjoyed the location on Lake Lucerne with the fantastic view of the water and the mountains and that you were able to really relax. Also, we are glad you liked the quiet location outside of the city center. We hope to welcome you again soon. Until then, we send you all the best.Best regardsEmma Pohle, Marketing

Risposta dalla struttura: Dear Kidney_SThank you very much for your fantastic feedback. We are delighted that you enjoyed your stay at the HERMITAGE and had a wonderful time with us.We hope to welcome you again soon.Best regards,Emma Pohle, Marketing

Risposta dalla struttura: Dear Guest User, Thank you very much for your feedback on your stay at HERMITAGE and the great photos with the view. We are pleased that you had a really good time with us. We regret that certain aspects such as the 10-minute journey from the train station with the free bus and the check-in did not meet your expectations. Our check-in times are set so that each room is properly prepared for arriving guests.We appreciate your comments and will take them into consideration as we work to improve the guest experience. We hope to welcome you back in the future.Best regards,Emma Pohle, Marketing

Risposta dalla struttura: Dear guestThank you for your positive review and for taking the time to share your impressions with us. We are very pleased to hear that you particularly enjoyed the view and the service. We take note of your comment about the lack of curtains in the bathroom and will discuss this internally. We welcome all feedback, as this is the only way we can find out what our guests want and respond accordingly.Thank you very much for the great photos you sent us. We would be delighted to welcome you back soon and ensure you have a all-round perfect stay.Best regardsEmma Pohle, Marketing

Risposta dalla struttura: Dear xxq728103974Thank you very much for your great feedback and the beautiful photo. We are very pleased that you had a good time at HERMITAGE. We hope to welcome you again soon.Best regardsEmma Pohle, Marketing

Risposta dalla struttura: Dear AidemengxianshengThank you for your review with the photos and for taking the time to share your impressions with us. We are pleased that you had a good time at HERMITAGE and enjoyed the view of Lake Lucerne and Mount Pilatus. The location of the hotel on the outskirts of Lucerne offers a quiet retreat for relaxation and recreation. The 10-minute ride from the train station to the hotel is free of charge for our guests, as is the e-bike service.We hope to welcome you again soon and wish you all the best until thenBest regardsEmma Pohle, Marketing

Risposta dalla struttura: Dear guestThank you for your review. We are delighted that you enjoyed your stay in our Deluxe room with a view of Lake Lucerne and Mount Pilatus. We are glad that you enjoyed the quiet location by the lake with good bus connections to the city center. We would like to apologize that the cleanliness did not meet your expectations. We will pass this information on to our housekeeping team to prevent this from happening in the future.Thank you for sending the great picture with lakeview! We hope to welcome you back soon.Best regardsEmma Pohle, Marketing

Risposta dalla struttura: Dear Guest UserThank you very much for your feedback. We are pleased to hear that you enjoyed the beautiful view from your room and the warm welcome from our staff. However, we sincerely apologize for the issue with the cleanliness of the mattress, which is certainly not up to the standard we strive to maintain. Rest assured that our housekeeping team will address this immediately. We hope to welcome you back in the future and provide you with a smoother stay.Best regardsEmma Pohle, Marketing

Risposta dalla struttura: Dear guest,Thank you very much for your feedback. We hope you enjoyed your stay at HERMITAGE and the beautiful surroundings of Lake Lucerne.We always strive to meet the expectations of our guests, however in high season our rooms are in high demand and we are sorry that you were only able to book the Lake & Garden View Standard room. For future visits, please contact us directly and we will do our best to accommodate your wishes as much as possible.We hope to welcome you again soon and to be able to delight you 100%. Best regardsYour HERMITAGE-Team