Recensioni su Sofitel Winter Palace Luxor

Name: Sofitel Winter Palace Luxor
Address: 17 Cornish El Nile Street, Luxor City, Luxor, Luxor Governorate, Luxor, Luxor Governorate, 85951, Egypt, 17 Cornish El Nile Street, Luxor City, Luxor, Luxor Governorate, Overseas, Egitto
Rating: 8.4

Sofitel Winter Palace Luxor

17 Cornish El Nile Street, Luxor City, Luxor, Luxor Governorate, Luxor, Luxor Governorate, 85951, EgyptDettagli hotel

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Corrispondenza del prezzo

Check-in

1 notte

Check-out

Camere e ospiti

Recensioni degli ospiti

8.4/10

Molto buono

100 recensione

Recensioni verificate

Ubicazione9.1

Strutture e servizi7.9

Servizio8.3

Pulizia8.5

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Tutte le recensioni(100)

Recensioni positive(88)

Recensioni con foto/video(46)

Soggiorno meraviglioso!(31)

Personale amichevole(20)

Vista sul giardino(12)

Ottima colazione(10)

Posizione ideale(10)

Ambiente di classe(6)

Recensioni negative(12)

Utente ospite

Camera Classica (letto a due piazze, con vista sul giardino)

Soggiorno: apr 2025

Coppia

6 recensione

10.0/10

Eccezionale

Pubblicata: 23 mag 2025

Great place to stop from the harsh Egyptian experience. An oasis for sure great garden and fantastic service. It’s a must do after long travels.

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Risposta dalla struttura: Dear Valued Guest, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger

ORNELLA KACHMAZOVA

Camera Classica (letto a due piazze, con vista sul giardino)

Soggiorno: apr 2025

Coppia

2 recensione

10.0/10

Eccezionale

Pubblicata: 18 mag 2025

Really an incredible experience. Everyone from the reception, to the breakfast service to the pool and room service were exceptional. They made us feel welcome, at home and helped us enjoying our stay. Will definitely come back and recommend others that want to have an unforgettable experience in Luxor.

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Utente ospite

Camera Classica (letto a due piazze, con vista sul giardino)

Soggiorno: set 2023

Famiglia

38 recensione

9.5/10

Fantastico

Pubblicata: 2 nov 2023

Perfect!

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Risposta dalla struttura: Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger

Utente anonimo

Camera Queen Classic con Vista Nilo

Soggiorno: feb 2024

Solo

39 recensione

3.0/10

Pubblicata: 10 mar 2024

The reception was indifferent and thee hotel was overrated.

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Risposta dalla struttura: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Winter Palace Luxor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wessam Farah Guest Experience Manager

Bai

Camera Lusso (2 letti, con vista sul giardino)

Soggiorno: dic 2022

Famiglia

29 recensione

10.0/10

Eccezionale

Pubblicata: 19 gen 2023

Very good historical hotel, full of old time romance, breakfast is super good, nice garden and swimming pools, great staff with helpful service

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Risposta dalla struttura: Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

Utente ospite

Camera Classic Doppia con Letti Singoli con Vista Nilo

Soggiorno: lug 2022

Viaggio con amici

1 recensione

10.0/10

Eccezionale

Pubblicata: 5 set 2022

The hotel is perfectly located and has amazing views of the Nile, we enjoyed a beautiful sunset ! The service was impeccable and they prepared for us breakfast box. The only criticism which is not only applicable to the hotel is the fact that the price quoted for them helping to call a taxi by the reception was by far higher than what it would normally cost to grab a taxi and use the meter

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Risposta dalla struttura: Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

Utente ospite

Camera Queen Classic con Vista Nilo

Soggiorno: mar 2025

Coppia

6 recensione

4.5/10

Pubblicata: 30 apr 2025

這是我入住的最差勁的國際五星級酒店沒有之一！這間酒店1886年由埃及總督修建而成 1977年改造為酒店，帶着奢華的血液而生，但服務確實十分差勁！酒店歷史悠久硬件有些老舊可以理解但是軟件服務上實在是差勁酒店入住時房間內最基本的牙刷和刮鬍刀沒有下午去神廟玩兒了半天傍晚回來依舊沒有補上第二天依舊未及時補齊，直到我到前台詢問後才給送達，房間衞生服務同樣差勁，離開時什麼樣子回來依舊，鞋子沒有擺正，衣服也沒有整理，水的補給也不夠，床單上還有未知黑棉絮。整個入住體驗簡直是垃圾至極，並且能夠感受到赤裸裸的華人歧視，以後絕不會再來一次！以後也絕不會再入住索菲特品牌酒店

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Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your feedback with us following your recent stay at Sofitel Winter Palace Luxor. We sincerely apologize for the disappointing experience you encountered during your stay with us, Kindly note that the hotel is planned to have a renovation to be in line with our Guest's expectations. Rest assured, your comments have been shared with our team for immediate attention and improvement. We value your feedback as it helps us to enhance our offerings and ensure that every guest enjoys a memorable stay with us. We truly hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Sincerely,Wessam FarahGuest Experience Manager

Utente ospite

Camera Doppia Superiore con Vista sul Nilo

Soggiorno: feb 2025

Altro

16 recensione

10.0/10

Eccezionale

Pubblicata: 3 apr 2025

房間非常老，但也是愉快的入住體驗!Room Service送餐也是不錯的。特別感謝Aya和Sara的出色服務-她們熱情友好、細心周到，讓我們的旅程更加完美。感謝你們的卓越服務!強烈推薦這家酒店。 Wonderful stay! A special thanks to Aya and Sara for their exceptional hospitality-they were friendly, attentive, and made our trip even more enjoyable. Thank you both for your outstanding service! Highly recommend.

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Utente ospite

Camera Classic Doppia con Letti Singoli con Vista Nilo

Soggiorno: apr 2025

Coppia

11 recensione

9.7/10

Fantastico

Pubblicata: 4 mag 2025

開窗見河，尼羅河的日落如夢似幻。酒店的花園中奇樹眾多，葳蕤繁茂。酒店的服務很棒，協調更換、升級房型。有機會的話，會再回來的！

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6/8

jennytjy

Camera Classica (letto a due piazze, con vista sul giardino)

Soggiorno: gen 2025

Coppia

34 recensione

8.7/10

Molto buono

Pubblicata: 14 feb 2025

是一家有歷史的酒店，花園很漂亮。酒店裡的1886餐廳很不錯，就是對男士有dress code，雖然帶了襯衣和西褲，但還是不OK，好在酒店會提供西服。

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HeronKou

Camera Luxury Doppia con Letti Singoli con Vista Nilo

Soggiorno: dic 2024

Altro

47 recensione

10.0/10

Eccezionale

Pubblicata: 20 feb 2025

酒店以前是埃及國王行宮，環境優美，裏面有火烈鳥和孔雀，整個酒店區別於盧克索城區，簡直是是天上地下，一個人馬糞垃圾滿天飛，一個是宮殿花園，滿滿的反差

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Utente ospite

Camera Queen Classic con Vista Nilo

Soggiorno: set 2024

Solo

13 recensione

5.2/10

Pubblicata: 22 ott 2024

酒店是百年酒店，設施有些老舊，洗手間的杯子是破的，服務真心很差，之前我要換房間，説沒有，而且愛搭不理，我衹能到前台，到前台後才給換。最差的是我退房時忘帶走我的香奈兒香水，放在桌上，第二天問酒店，竟然説沒有，問攜程，説讓我報警😅

Traduci

Risposta dalla struttura: Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at Sofitel Winter Palace Luxor. We sincerely apologize for the disappointing experience you encountered during your stay with us, Kindly note that the hotel is planned to have a renovation to be in line with our Guest's expectations. Rest assured, your comments have been shared with our team for immediate attention and improvement. We value your feedback as it helps us to enhance our offerings and ensure that every guest enjoys a memorable stay with us. We truly hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve. Sincerely, Wessam Farah Guest Experience Manager

Utente ospite

Camera Classica (letto a due piazze, con vista sul giardino)

Soggiorno: apr 2025

Solo

4 recensione

8.5/10

Molto buono

Pubblicata: 7 mag 2025

總體上不錯，酒店地理位置絕佳，出門就是尼羅河，景點都在不遠的地方，盧克索神廟就在旁邊，晚上還是比較熱鬧的。酒店是老了一點，歐式風格，很多餐廳和bar需要正裝出席，可惜沒帶

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Nimen321

Camera Queen Classic con Vista Nilo

Soggiorno: feb 2025

Viaggio con amici

7 recensione

3.5/10

Pubblicata: 15 apr 2025

除了庭院不錯，其它一言難盡。住的河景房，但是酒店內部實在太老舊了，完全不值這個價。此次埃及全程覺得最不值的酒店，沒有之一。同樣都是索菲特，完全不能和阿斯旺老瀑布傳奇相提並論，國內三星和國際標準五星的區別。很少給酒店評價和低分，本身也不是很挑剔的人，但這個真的千萬千萬要避雷，內部不是一般的舊，進門就想退房的那種，不要被外表矇蔽。而且也沒啥服務，諮詢餐飲問題的時候態度也不好。類似的宮殿酒店有不少，總有機會體驗。實在有執念住邊上附樓吧，起碼佔一個性價比。2000+的價格留給別的酒店吧，這家不值。

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