Recensioni su Sofitel Luxembourg le Grand Ducal

Risposta dalla struttura: Dear Guest, Thank you for taking the time to give us such a great score and warm review regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are glad to know that we met all your expectations and that you truly enjoyed your stay with us, especially in our prime location, our breakfast and the quality of service provided by our ambassadors. Please rest assured that I will share your kind words with the entire team as your satisfaction is their greatest satisfaction. It was an absolute pleasure welcoming you to Sofitel Luxembourg Le Grand Ducal and it is our hope to have the pleasure of meeting you again in the near future. Best regards, Fernando López Lens, General Manager

Risposta dalla struttura: Dear Guest,Thank you very much for the time you took in providing us with a positive rating. We are looking forward to welcoming you back,Best Regards,Fernando Lopez Lens,General Manager

Risposta dalla struttura: Dear Guest, Thank you for taking the time to give us such a perfect rating and for sharing this beautiful photo regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are glad to know that you truly enjoyed your stay with us, especially our prime location and our panoramic view over the city of Luxembourg. We would be more than delighted to welcome you back again in the future. Best regards, Fernando López Lens, General Manager

Risposta dalla struttura: Dear Maggie2022, We very much appreciate your comment regarding your stay at Sofitel Le Grand Ducal. It is always a pleasure to receive such positive feedback, which will serve as an encouragement to all of our ambassadors as we strive to keep up the high quality of our services. Thank you as well for highlighting the quality of our breakfast and the central location of our establishment.We hope that you will enjoy your next visit just as much as this one. Looking forward to welcoming you the next time. Sincerely, Fernando López Lens General Manager

Risposta dalla struttura: Dear Guest,Thank you for taking the time to rate your experience at Sofitel Le Grand Ducal and to share these wonderful pictures!We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future in LuxembourgSincerely,Fernando López LensGeneral Manager

Risposta dalla struttura: Dear Guest,Thank you for taking the time to rate your experience at Sofitel Le Grand Ducal and to share these wonderful pictures!We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future in LuxembourgSincerely,Fernando López LensGeneral Manager

Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback. We are deeply sorry to hear about the hygiene and service issues you encountered during your stay, and we value your opinion. Please note that there was a miscommunication during your stay as the team understood that there was an issue in the bathtub, not with the bathrobe. We do apologise for any confusion, the team indeed deeply cleaned the bathtub instead.We do hope to have the pleasure to welcome you on a future occasion to provide you with a spotless room and smooth experience,Best Regards,Fernando Lopez LensGeneral Manager

Risposta dalla struttura: Dear CCP9109,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed our prime location and that it was convenient for exploring both the train station and the old town. It’s great to know that you appreciated the hotel facilities, spacious rooms, and the thoughtful design of our dry and wet separation.We’re delighted you enjoyed the complimentary mini bar and the upgraded room with a stunning view! It’s wonderful to know that opening the curtains was a highlight for you. We appreciate your feedback regarding the shower room setup and the bedding; we will certainly take these comments into account as we continue to improve our guest experience.We sincerely apologize for the disturbance caused by the music from the bar above, and we appreciate your understanding. We will investigate this matter to find a suitable solution for light sleepers. We’re also glad to hear you enjoyed breakfast on our top floor while taking in the beautiful views. Thank you for your kind words about our breakfast selection; we are always looking to enhance our offerings further. Lastly, we’re thrilled to hear that our staff made a positive impression on you! We pride ourselves on providing excellent service, and it’s great to know that our team was helpful and accommodating during your stay.Thank you once again for your review. We hope to welcome you back in the future for another amazing experience!Best regards, Fernando López Lens General Manager

Risposta dalla struttura: Dear Ligoumaolog,Thank you for taking the time to rate your experience in our hotel.We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future.Sincerely, Fernando López Lens General Manager

Risposta dalla struttura: Dear Cherished guest,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our location convenient—being close to the train station and city center while still maintaining a quiet atmosphere is something we strive for.We're glad that you enjoyed the size and cleanliness of your room. We appreciate your understanding regarding the absence of toothbrushes and toothpaste; we encourage our guests to pack these essential items, but we will certainly consider your feedback for future improvements.It's great to know our front desk team was able to assist you in English, and we truly value your kind words about their attitude. We're also pleased that you found our policy of not charging a city tax beneficial for your stay.Thank you once again for your thoughtful comments. We hope to welcome you back in the future!Kind regards,

Risposta dalla struttura: Dear beloved guest,Thank you so much for your kind words! We're delighted to hear that you found our location perfect for your trip to Luxembourg. It's wonderful that you enjoyed the fantastic views and the quality of our wine at the restaurant on the top floor. We're also pleased that you appreciated our fitness facilities and the convenience of our connected parking.We hope to welcome you back soon for another great stay!Best regards,Fernando López Lens General Manager

Risposta dalla struttura: Dear Cherished guest,Thank you for taking the time to review your experience in our hotel.We are delighted to know that you appreciated our prime location.Your mention of our team's excellent service is much appreciated and we will make sure to let everyone know that you acknowledged their efforts. We are pleased to know that you appreciated the high standards of our service that we strive to uphold. We look forward to welcoming you back soon. Sincerely, Fernando López Lens General Manager

Risposta dalla struttura: Dear Xiaotangyuantaba,Thank you for taking the time to review your experience in our hotel.It is thrilling for us to see that your latest stay was nothing but a flawless one. Indeed, we all as a team always strive to create a perfect experience to all our guests. Knowing this was the case for you is truly rewarding for all of us. We look forward to welcoming you back in the near future. Sincerely, Fernando López Lens General Manager

Risposta dalla struttura: Dear Cherished Guest,Thank you for your kind words and for taking the time to rate our hotel. It is always a pleasure to have such a positive comment and to know that everything met all your expectations.It was an absolute pleasure to welcoming you and it is our hope to do so again in the near future. Sincerely, Fernando López Lens General Manager