BritKo
23 giugno 2024
I have just written a review of another London hotel we stayed in and rated it excellent. Unfortunately, this review will be very different.
Starting with the positives: the location is great. Being a stones throw from Paddington Train and Tube stations make it an ideal locstion to explore London from and to travel to other parts of the country. Hyde Park is about a 10 to 15 minute walk from the hotel. This was the reason I booked the hotel; however, there are many other hotels with great locations, so please do read the reviews carefully if you want to have a relaxing and comfortable place to sleep in at the end of a long day of sightseeing.
Amenities: quite frankly the hotel is run down, badly maintained, dirty and unsafe. The carpets are extremely old, dirty and smelly. The pillows are covered with stains, bathroom tiles are broken and every surface is in need of a new paint of coat. The stairs are extremely steep and some of the handrails are not fit for purpose. These are just a few things, the list is endless.
Service: Check-in was unpleasant. The front desk staff was not friendly and was only interested in having us sign a card to say the hotel is not responsible if valuables go missing from our room. This made me us feel uneasy right away.
Breakfast was basic, but decent enough. The two ladies who serve breakfast and the nightshift front desk worker are the best thing about this hotel and I sincerely hope they are highly appreciated by the hotel manager.
As a Brit, I am very disappointed that this hotel may be the first and last impression that visitors from other countries have of the UK.
My overall rating is 1. The location rsting on all the reviews make the hotel seem better than it is.
To the owners/managers, please spend some money on improving the hotel facilities. You will make more money in the long run.
Traduci