Recensioni su Claverley Court Apartments Knightsbridge
Claverley Court Apartments Knightsbridge
13-14 Beaufort Gardens, Kensington and Chelsea, London, SW3 1PS, United KingdomDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.2/5
Molto buono
20 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.1
Strutture e servizi4.2
Servizio4.3
Pulizia4.2
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Tutte le recensioni(20)
Recensioni positive(10)
Recensioni con foto/video(2)
Recensioni negative(3)
Utente ospite
Appartamento Executive (1 camera da letto)
Soggiorno: gen 2022
Famiglia
15 recensione
5.0/5
Eccezionale
Pubblicata: 18 feb 2022
Ottima posizione, comodo per gli spostamenti, stazione metropolitana, Harrods, supermercato a pochi passi, la stanza è pulita e ordinata, con lavatrice, lavastoviglie, attrezzatura da cucina pentole e padelle molto completa, il personale è molto gentile
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Jasmine
Appartamento Standard (1 camera da letto)
Soggiorno: feb 2024
Viaggio con amici
1 recensione
4.0/5
Molto buono
Pubblicata: 22 mar 2024
The environment was great as is clean …very convenient
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Utente anonimo
Appartamento monolocale
Soggiorno: dic 2023
Solo
8 recensione
5.0/5
Eccezionale
Pubblicata: 9 gen 2024
房間挺好,就是在B1車道入口有點吵
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JoanNeHo33
Appartamento Standard (1 camera da letto)
Soggiorno: nov 2024
Coppia
7 recensione
4.0/5
Molto buono
Pubblicata: 26 dic 2024
感覺價格貴 性價比不大
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Utente anonimo
Camera matrimoniale
Soggiorno: set 2023
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 28 dic 2023
地理位置太好了,harrods步行5min
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Utente ospite
Appartamento Superior (1 camera da letto)
Soggiorno: giu 2023
Famiglia
53 recensione
4.0/5
Molto buono
Pubblicata: 28 lug 2023
地段2分鐘到老佛爺,十分安全安靜,周邊生活區非常漂亮。
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Utente anonimo
Appartamento Superior (1 camera da letto)
Soggiorno: ago 2022
Coppia
22 recensione
5.0/5
Eccezionale
Pubblicata: 7 ott 2022
好,地理位置絕佳。
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Utente ospite
Soggiorno: ago 2024
Coppia
5.0/5
Eccezionale
Pubblicata: 21 set 2024
Our stay was outstanding . The location is bar none as it’s two blocks from Harrod’s and walking distance to Sloan square, while being on a quiet tree lined street. Kitchen is very complete, the apartments are spacious. But the best thing was the service. Everyone was very helpful and they cleaned the apartment thoroughly every day. When I left, I didn’t check the safe thoroughly and I left two very expensive pairs of diamond earrings. Tunde Botos , the manager, found them and kept them in a safe until my return. I’m in awe with their dedication to customer service and the high quality standards they keep.
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Utente ospite
Soggiorno: ott 2022
Famiglia
1.0/5
Pubblicata: 23 nov 2022
The executive 1 bedroom room with a price 380£ per night didn’t match description and picture on the internet. The given room (703) was on the ground floor (what corresponds with the website description of the “deluxe 1 bedroom”). The given room didn’t fall under the category of “executive” at all. The only window in the bedroom opened into a narrow dark shaft, diameter 1,5 m, you can’t see even the peace of the sky, only 4 walls with loud ventilation installments. Their volume was loud even with the window shut, therefore it would be impossible to sleep in a room like that. It was also impossible to ventilate the bedroom with fresh air (the apartment smelt badly). The small window in the living room looking out at Harrod's Parking lot. (website says this “hotel offer the very best in 5 star luxury London, all apartments face east and west to maximise light” and etc.) The general manager Vitor Medeiros told me that it was the only room available in the apartment building. He offered me 2 rooms in another building (25 min by walk from the booked apartment, in another district, which I didn’t like), one of them was a category below (cheaper and quality was worse), for the second he asked me to extra pay £900, which was ridiculous. I requested that he returns the paid money for the room, and he claimed that he wasn’t authorized to answer these kinds of questions. I asked to speak to another person who is authorised but he didn’t give me any information. I moved to a different hotel, and I did not spend the nights at this apartment (as I repeat, it would be impossible to sleep in). I sent 2 complaints by email but no one answered me.
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Risposta dalla struttura: Dear Trail290740, Thank you for taking the time to write a review further your booking with us. I am sorry to hear that we did not meet your expectations, however you have booked an apartment under a non refundable policy that is located on the ground floor and at that particular moment we were fully booked and I could not move you to another floor. The apartment was in an immaculate conditions, however as a goodwill gesture we went extra mile to show you another property near by which had another 1 bedroom executive available on the second floor with a nice view of Queens Gate. You have said that you did not like, we then even show you another apartment of 3 bedroom which the price difference was about 450 Extra per night, which I agreed to give you 40% discount on the upgrade fee which again you have refused. Here at Claverley Court we try our level best for all our customer to leave satisfied with our services . Kind regards, Vitor Medeiros Operations Manager
Utente ospite
Soggiorno: mar 2023
Altro
5.0/5
Eccezionale
Pubblicata: 23 apr 2023
Brilliant apartments in the heart of Knightsbridge, literally a stones throw from Harrods. Our apartment was well equipped and thoroughly clean throughout, the concierge and staff also lovely. Some of the furniture was starting to look a little dated, but this in no way hindered a fantastic stay. Will definitely be back.
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Risposta dalla struttura: Dear Guest, Thank you for sharing feedback on your recent visit to Claverley Court Apartments. I’m so pleased to hear that you had such an enjoyable stay and that you found lovely.. Here at Claverley Court we try to create different atmosphere to any other accommodation place to make our guest feel special and distinguished. We look forward to welcoming you back again very soon. Kind regards, Vitor Medeiros Property Manager
Utente ospite
Soggiorno: nov 2022
Altro
4.0/5
Molto buono
Pubblicata: 6 dic 2022
Excellent location. Very clean and comfortable apartments. Excellent service. So everything is ticking the good boxes. We spent one week there and will certainly return in the future. A special good mention to the Manager of the flats who was efficient and adorable.
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Risposta dalla struttura: DearjmLondon845, Thank you for this lovely feedback about your stay in Claverley Court Apartment It is was such a pleasure to met you all, I'm delighted to know that this property met your expectations and that your family also enjoyed their stay. I would love to see you again and it will be a pleasure for us to have you back for some nice and relaxed holidays. Kind Regards Vitor Medeiros Building Manager
Utente ospite
Soggiorno: nov 2022
Lavoro
1.0/5
Pubblicata: 4 dic 2022
Very bad service, terrible manager attitude and the rooms downstairs are next to shaky with all the mechanical machine noise and the carbon emissions were unbearable that I had to cut my stay, the property manager told me if I don't like the room I can leave .. what a horrible statement from property manager!
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Risposta dalla struttura: Dear Hussam, Thank you for taking the time to write a review further your stay with us. In regards to your complaint about the the AC outdoor System unit located outside your apartment and the air coming out of the AC unit is located out of the apartment up on check in at around 22 hours. I have spoken to you after your complaint The windows from the apartment are all double glazing which reduce any noise by 80% coming out from outside. I have got an AC engineer the next day to check on the AC, however did not got access to the apartment as DND sign at the door. The same day front office team also spoke with you and you have mentioned that everything was ok. I also have never been rude to you, moreover I have spoken to you very professional trying to understand the problem and trying to help as much as I could and as a response you were nearly shouting to me and also to other members of staff. Kind regards, Vitor Property Manager
Utente ospite
Soggiorno: mag 2022
Altro
1.0/5
Pubblicata: 6 giu 2022
used to be my first choice when coming to London but it seems because the previous building manager "SARA" has left the place, the standard has dropped spectacularly. we got written confirmation for what we booked but got something else with unacceptable excuse. i hope the administration will react against the one in reservation who is working so hard to get rid of the guests who have been loyal to this place for years.
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Risposta dalla struttura: Dear Sawah100, Thank you very much for taking the time to review your recent visit. I am really sorry to hear that we are falling short of our usual excellent levels of service and standards. But I thank you for your comments as it is only through our guest’s constructive feedback that we are able to improve and restore our world class hospitality in these departments. We would greatly like to welcome you back for a truly 5* stay. Kind regards, Vitor Medeiros Operations Manager