Recensioni su The BoTree

We recently stayed in the Soho Suite at The BoTree for two nights before and after our wedding, and the experience itself was incredible. The room, service, and facilities were all exceptional, truly meeting the standards one would expect from a luxury hotel. However, our experience with the booking process was less smooth. Initially, I reserved through ***********, but my fiancé suggested (based on the experience at our engagement celebration) that for a special occasion, we might secure a better deal by booking directly with the hotel. When I contacted their reservations team, they initially quoted a higher price than what was offered on ***********. After some discussion, they agreed to match the *********** rate and offered a complimentary breakfast for two, a bottle of champagne, and late check-out. However, this was at the cost of a reduced cancellation period—from seven days (***********) to fourteen. Unfortunately, on the morning after our wedding, we were informed that breakfast was not included with our room. Not wanting to sour our first day as newlyweds by disputing the matter, we opted to pay for breakfast. Upon later checking, we realized the confirmation email did not include any mention of the complimentary breakfast, which had only been confirmed verbally. Regrettably, I hadn’t verified the details in writing at the time, so we had no way to confirm our agreement. This minor oversight didn’t detract from the overall enjoyment of our stay, but it did create an awkward moment and served as a reminder that direct bookings at The BoTree may not offer the tangible perks found at other five-star hotels in London. Despite this hiccup, we would happily recommend The BoTree for its prime location, outstanding in-house service, and overall quality. It’s a place we’d consider booking again for ourselves or recommending to friends and family for future visits.