Tamansari, Tamansari, Licin, Banyuwangi, East Java, 68454, IndonesiaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.3/5
Molto buono
57 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.3
Strutture e servizi4.4
Servizio4.4
Pulizia4.1
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Tutte le recensioni(57)
Recensioni positive(51)
Recensioni con foto/video(18)
Ambiente di classe(7)
Recensioni negative(6)
Cakuta.S
Camera Harvest con letto king size
Soggiorno: gen 2024
Viaggio con amici
1 recensione
1.0/5
Pubblicata: 8 feb 2024
On the night I entered, I felt a particularly bad experience. Your service does not deserve to be a star-rated hotel.
First of all, your employees are very sophistry and lie. When they encounter problems, the first thing they have to do is to pass the buck, lie and cover for each other among colleagues. Did not solve the problem for us as guests.
Event 1: Last night, my friend's room rate included laundry service, but your staff said no, and no service was provided. When my friend showed the certificate again, the female employee asked the male employee for verification, and the male employee nodded (probably to show that this service was really included), but the two of them pretended that nothing had happened, and they didn't say that they could wash clothes, nor did they say that they could wash clothes. Without providing services for my friend, the whole thing went away. I would like to ask, we have paid the corresponding room rate, why not accept the corresponding service?
The male employee explained afterwards that my friend communicated with him in Chinese. "And not good at English, he didn't understand. But in fact, my friend didn't communicate with him in Chinese, and the translation wasn't English. It was Indonesian who used the translation software that day to talk to him. He knew the truth very well, but he chose cunning.
Event 2 I was at 9: 15 this morning. I went to the front desk to find out the cost of bus and taxi to Banyuwangi. When I returned to my room, I confirmed the time. I called the front desk to ask for help in booking a car, and told me that I was a guest of 106, when and where I needed to leave. However, I went to the front desk after the appointed time, but I didn't expect to reserve a car for me, which delayed our trip. Even the female employee who answered the phone left without apologizing. Then another person explained, "Her friend's English is not good enough to understand, and she is sure that I didn't say the departure time on the phone, which is my problem. But I made the information very clear on the phone, and the female employees spoke English fluently and clearly when they spoke to me face to face. Your employees were shielding their friends and trying to blame me and my friends.
As a star-rated hotel, the most basic hotel services can't be done, which makes us have a particularly bad impression on Indonesia. My friend left a bag of fruit at the front desk yesterday, and your employee didn't inform my friend knowingly. There was no notice on the phone or on the meeting. When we asked, we didn't say there was this thing until my friend took the initiative to ask, and the female employee took out the fruit on the table and returned it to us. All three things happened to the same girl. All the employees explained for her and lied for her again and again. I even suggested that the female employee needed to say sorry to me. She didn't feel guilty at all, but hippies smiled and said sorry to me. I was very disappointed in your hotel. Even when I asked the boss to solve the problem, they just called another male employee, just blindly explaining and talking to me with a very arrogant attitude.
There is something wrong with your staff's attitude. When I asked for bus information at the dock, your staff was very disdainful and disrespectful to me and my friends. Even my request to call the front desk to reserve a bus was ignored, and I clearly knew and remembered it, but I didn't do it. This is your hotel's attitude towards tourists?
I feel very bad about the service provided by your hotel and the working attitude of the staff! I hope you can find out the facts and give me a satisfactory solution and answer. For a female employee, I think she has many omissions and shortcomings in her work. I don't think she is qualified for this job. I hope you can investigate and evaluate it.
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Wang
Camera Deluxe
Soggiorno: dic 2024
Viaggio con amici
1 recensione
3.7/5
Pubblicata: 8 feb 2025
Good, slowly and enjoy environment
Traduci
Utente ospite
Camera Deluxe
Soggiorno: feb 2025
Solo
66 recensione
4.0/5
Molto buono
Pubblicata: 15 mar 2025
It was above acceptable!
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ardian sudharto
Camera Deluxe con Letto King-Size
Soggiorno: giu 2024
Coppia
18 recensione
3.7/5
Pubblicata: 15 lug 2024
bathroom so smelly, blanket abit worn
noisy from top floor
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LeeShin
Soggiorno: mar 2023
Viaggio con amici
17 recensione
5.0/5
Eccezionale
Pubblicata: 28 apr 2023
If you are coming to Ijen volcano, it is recommended to make a reservation. The hotel environment is very nice and quiet, you can have a good rest, and the food provided by the restaurant is also very good. Highly recommended.
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Lukas PS
Soggiorno: mar 2022
Viaggio con amici
120 recensione
5.0/5
Eccezionale
Pubblicata: 3 apr 2022
This is huge Hotel and resort. Many beautiful garden and nice panoramic mountain.
Останавливаюсь тут второй раз. Приятный отзывчивый первсонал. Брали самый простой номер. Этого вполне достаточно. Большая территория отеля, много бассейнов. Даже сауна есть. Недавно открылся европейский ресторан с вкусной едой на территории. Рекомендую!
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Ciwonx
Camera Deluxe con Letto King-Size
Soggiorno: nov 2024
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 28 dic 2024
Enak dan bersih
Traduci
Utente ospite
Camera Deluxe con Letto King-Size
Soggiorno: dic 2024
Solo
1 recensione
1.0/5
Pubblicata: 22 gen 2025
Bener bener disini membuat konyol... salah klik dan padahal langsung di batalkan kok pembatalannya ditolak...kalau bagi saya pengembalian uang kan berharga 😭😭😭
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Utente anonimo
Camera Deluxe con Letto King-Size
Soggiorno: lug 2024
Prenotato per altri
2 recensione
5.0/5
Eccezionale
Pubblicata: 28 ott 2024
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Traduci
Utente ospite
Camera Familiare con Vista Piscina
Soggiorno: mag 2024
Famiglia
4 recensione
4.7/5
Fantastico
Pubblicata: 19 giu 2024
Hotelnya luas dan asri. Kolam renangnya ada 4. Kami menginap di family room, ranjangnya besar (200x200). Hotelnya terawat, walaupun tidak ada tamu yang menginap tapi semua kamar dibersihkan, dibuka jendela kamar2 nya.