Hotel Shangri-La a Lapu-Lapu

We booked two rooms and we were only able to get one room when we checked in and the other room an hour and a half after! We followed up multiple times and complained about how the room wasn’t ready when it’s already the check-in time. They told us that the staff was already on the way up to bring the key card for the other room yet it took a long time (given the fact that the rooms were just at the second floor, above the lobby) when we followed up for the third time, we were told that the card was being brought from the main wing that’s why it’s taking so long like? we literally got the key card from our first room on the front desk lobby below our floor (ocean wing). They are also very strict about the room capacity that you have to pay 3k plus to pay for an extra person unlike other four-five star hotels. The room was also dusty, my boyfriend kept sneezing non-stop when we went in the room and had to take anti-histamine. Facilities were great though.