Hotel vicino a Stazione Ferroviaria, Ipoh

On the day I checked in, I left my things in the room and I went shopping. I did leave a Do Not Disturb sign on my door. When I came back, the minute I put down my shopping, someone tried to open my door. Looked through my peep hole and saw a middle aged woman. The key obviously did not work. She left after a while but came back with a bell boy who rang in my doorbell. I opened the door and bellboy apologised and asked if I was staying here. I said I have checked in at 3pm. Bellboy pointed at two luggages and said he sent them to the wrong room? Wait what? Whose are these? The woman said they were hers. Bell boy said he delivered them to the wrong room. Next, front desk called me and asked for my name. Not to apologise but ask for my identity. She confirmed that there’s been a mistake in assigning rooms. I asked her what do I need to do. She said nothing. No apologies. I asked her why the bellboy entered my room even though the Do Not Disturb sign was there. No answer. My advise to those who choose to stay here - double lock your doors and keep your valuables with you. They did not respect my DND sign and entered my room.

For the price, I think it is a reasonable option.  However objectively: 1. The air-cons don't work well - one of them was leaking.  The staff was helpful in sending contractor to fix while we were out but due to miscommunication (because we have connecting rooms) the ”fix” was made to the air-con that wasn't leaking as badly as the one we complained about.  To be fair they offered to swap rooms but we are a family of 5 and it was a hassle to repack and move so we declined.  2. The hot water was very good despite some reviews.  However the shower head in one of the rooms were such that they don't stay put so occasional splashes happened.  3. One of the rooms wasn't cleaned (we have connecting room) - the ”make my room” card wasn't available in one of the room so we hung on just 1 of the room and left the connecting door open, thinking that the cleaners would clean both.  They only cleaned 1.  I guess we could have outright told reception instead of assuming that the cleaners will clean both rooms since we left the connecting door open.  4. I paid for extra bed - but the bedsheet was dusty - they changed it (or at least vacuumed it) after the first night.  5. The beds were quite comfortable, they offered free bottled water and coffee sachets, tv worked, fridges worked, rooms were decent sized, wifi was ok - ample street parking, the lights were ok but one of the rooms had stark white lights instead of the warmer ones. Location was good, just off the highway and across the eateries in Bercham.  6. The staff were helpful and friendly.  Despite the complaints they texted me and constantly called to check if we needed towels (because one of the room weren't cleaned) and they asked twice if we wanted to change rooms (we didn't because of reason stated above).  7. Suggestion - build a small ramp to go up to the hotel from the road if possible.  It will be helpful for luggage and older folks / wheelchairs etc.  All in all, it was a decent stay.  Price was competitive but cleanliness could be better - and air-con/shower heads can be better maintained. 

La camera era spaziosa, confortevole e ben tenuta. Le receptionist sono state molto gentili e accoglienti, rendendo il check-in e qualsiasi richiesta semplice e senza intoppi. Il servizio di pulizia giornaliero è stato effettuato e la camera era sempre pulita e in ordine. Nel complesso, è stato un soggiorno confortevole e piacevole, e ci tornerei volentieri in futuro.

It was a pleasant stay overall.. except that the hand basin was clogged, the traffic noise from the adjacent main roads was a bit too much to bear at times, especially for those light sleepers. There was one early morning that we were abruptly waken up at about 6:30am by the heavy and persistent cigarette smoke from the centralised air conditioning system. With this, we asked for a room changed and the reception was responsive and willing to accommodate to our request.

I am very satisfied with this accommodation. The room was exceptionally clean, tidy, and comfortable throughout my stay. The facilities provided were also well-maintained and in excellent condition. The location is very strategic and easily accessible, with various amenities nearby. What I appreciated most was the convenience of having a shop located on the ground floor, offering a wide range of essential daily necessities, making it easy to get what I needed without having to travel far. Overall, this accommodation provided a comfortable, practical, and worthwhile experience. I would definitely choose to stay here again in the future and highly recommend it to anyone looking for a clean accommodation in a convenient location

La hall è ben decorata con alberi di Natale 🌲 e l'atmosfera è incantevole. C'è solo una lavatrice e un'asciugatrice, quindi abbiamo dovuto aspettare a lungo. Durante il soggiorno, abbiamo avuto un blackout e il personale non si è degnato di andare a spiegarci come funzionasse. Ci sono ristoranti accanto all'hotel e un po' lontani dalla zona principale, ma nel complesso ok. C'è una palestra, ma l'aria condizionata non era accesa e faceva caldo.

Upon arrival the 2 contact details provided don't respond and it's really annoying and disappointing. 1 contact go into voicemail box and another will never pick up the call which somehow give you the impression of the host is not reliable(Attached conversation without reply) The property manager or agent that host these property really need to be more professional. The unit is full of new paintings and the smell cause lots of discomfort(Attached the toilet door with new paint) The bidet or sprinkler is broken and the water is scattered around and cause our clothes and toilet paper all wet!!!(Attached photo broken bidet) They don't install ventilation fan on the toilet and when you open the window for air circulation your neighbors could see you.Their intentions is very clear which is they don't bother the comfort of the guest(Attached photo of when open up the toilet window for ventilation the upper floor could see through hence no privacy while shower.You shower with window close and its felt suffocating after a while!!!) As Ipoh is famous for eateries to our surprise when we packed our supper home the utensils is really disappointing.The host barely provides you any plates and utensils.Maybe just 4 cups 4 plates as if anything extra will cause them a million dollars investment.You can't find extra waste plastic bags or toilet paper.They simply being too calculative and don't provide any extra even you are using it to keep their unit clean at least if you provide me with extra waste plastic bags we could pack our waste and keep it clean and hygiene instead. Each room only 2 towels for shower and no pools towel provided.Very inconsiderate!!! The worst part is they will sent you a check out instructions 6am in the morning to wake you up!!! If you having a peak booking on our check out date you may sent a reminder for checkout but please not at 6am in the morning !!! I think Trip.Com should check on your agent quality and set a minimum standards.The property host is really disappointed we don't have time to waste so we just put up with it and write a review after check out.

Il luogo è conveniente, trovare qualcosa di comodo e mangiare. La stanza è molto pulita, ma il bagno avrà un po'di odore estraneo per molto presto. Chiudere la porta del bagno con una lunga stanza.

Vale il prezzo che paghi! Grande posizione, proprio accanto all'autostrada. Tutto è pulito, l'aria condizionata funzionava bene, la camera è bella. È solo che il piccolo frigo non funziona e la pressione dell'acqua è molto lenta. Ma non m'importa davvero. Il servizio di fronte era anche bello. Riconsidererò di rimanere in questo hotel per un breve soggiorno.

Thank you for the accommodation provided. I am very satisfied with the service. The room was comfortable, clean, and offered great value for money. Highly recommended.