Hotel vicino a Museo Fort, Chennai

The hotel is good, and the service was very nice. There was a wide spread of options in the buffet. The initial room we were given had a damp smell, but as soon as I reported it, the staff promptly swapped it for a better one. Overall, it was a good experience.

Returning to this location after eight years, I was hoping for the same 5star experience I once enjoyed. Unfortunately, it’s not quite what it used to be, and the property is beginning to show its age. On a positive note, the staff were warm and courteous throughout—from the reception to the restaurant team. Their professionalism and friendliness was a highlight of the stay. The restaurant manager Nazim was helpful. However, the room was disappointing. Upon entering, there was a strong musty odor. When I mentioned this to the front desk, I was told all the rooms have this smell and that it would dissipate in about 10 minutes—but unfortunately, it lingered. It seems guests may simply become accustomed to it over time. Not me.. lol. The Colony restaurant offered a decent breakfast, though dinner not that much. It felt overcrowded and cramped, and the buffet menu was not the greatest, with food quality was just average. The key strengths of this location remain its convenient setting, friendly staff, and ample parking. With some updates and improvements, it could once again live up to its former reputation.

I had a wonderful stay at this hotel. From the moment I walked in, the hotel had a fresh and pleasant fragrance that created a welcoming atmosphere. The room was spotless, spacious, and incredibly comfortable, making it easy to relax and enjoy my stay. The overall ambiance was warm and inviting, and the staff were friendly and attentive. I highly recommend this hotel to anyone looking for a clean, comfortable, and enjoyable place to stay.

We loved our stay here! Cleanliness to service was brilliant. Coming from Singapore, we were little worried about the hotel and cleanliness but with no doubt it was superb. Infact we don't have a complaint. We had hotel breakfast, dinner buffet, dinner ala carte at the ground level restaurant (part of the hotel) food was good, ambience is beautiful and I must say Navaneeth and ashiq were such warm and friendly boys, serving with smiles, checking on us and even other customers esp elderly folks. That is one of the best service etiquettes we have seen. Their communication skills with a little humour was a hats off! Definitely coming back and definitely recommending family and friends. Totally no regrets. Thank you residency towers team. Keep up the good work and spirit!

La prenotazione è stata effettuata per un Kings Bed and Breakfast per due persone. Mi è stata assegnata una camera con letto matrimoniale e mi è stata negata la colazione finché non ho mostrato la conferma di prenotazione di Trip. La camera era comunicante, non c'era un tavolo da studio e si sentiva persino un sussurro. La notte del 17, qualcuno russava a crepapelle, tanto che non riuscivamo a dormire bene, il che mi ha spinto a cambiare camera. Mi hanno assegnato la camera numero 314, che era anch'essa con letto matrimoniale. Dopo aver chiesto informazioni, il personale dell'hotel Benison mi ha detto che tutte le loro camere hanno solo letto matrimoniale. Ritengo che Trip.com mi abbia ingannato con informazioni false. Ho intenzione di presentare un reclamo al tribunale dei consumatori per ottenere un risarcimento. Ma non lo farò.

The room is a total disappointment. Check in on 3-June-2026 for room 2066 (not to sure), change to 1004 and on 5th night, change again to 1020 due to beeping noise as the door is unable to close properly. My colleagues, Rasal PM and Muhamed Ali (2064 to 2020) either have only hot water and disappointing room.

I would definitely return here. Overall, very good value for money.   The breakfast daily and the staff were truly exceptional.  The room was good, everything worked and in-room dining that is 24/7, was excellent.  We arrived at 2am and the food, at that time, for famished travellers was truly appreciated. Thank you Holiday Inn.  You have excellent staff and hope you are valuing them.  Staff farewelled us on our last day!!   I did not give five stars for cleanliness as the toilet seats could/ should be cleaned better.

Buon servizio e posizione. atmosfera silenziosa buon cibo e varietà di colazione. l'unico problema è che nella prenotazione online è mostrato fumare è consentito dove è una proprietà non fumante. se cambia diventa difficile per i fumatori.

Questo è il prezzo economico del marchio, ma le strutture della stanza sono molto vecchie e l'aggravamento delle acque è molto grave.Il colazione è anche preparato per i locali, gli stranieri raramente possono mangiare.Non ci sono negozi convenienti vicino, quindi penso che ci saranno negozi minibus molto buoni.

My recent stay at Novotel was truly delightful. The property is beautiful, well-kept, and offers every comfort a guest could ask for. From check-in to check-out, everything was smooth and well-organized. I’d like to give special appreciation to Miss Kulvir Kaur for her remarkable hospitality. She was incredibly courteous, attentive, and ensured that all my needs were taken care of with a smile. Her professionalism and genuine warmth made me feel valued and truly enhanced my overall experience. It’s people like Miss Kulvir who make a hotel stay feel more personal and memorable. I sincerely thank her and the entire Novotel team for their excellent service. Looking forward to returning soon!