Hotel vicino a Centro Commerciale Vivo El Centro, Santiago del Cile

This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.

I loved this hotel! The staff was really wonderful and accommodating. Juan was at the front desk each morning with a greeting of ”Good Morning Madame.” Nicolas was very helpful in arranging my stay prior to the visit, which was helpful. Every staff member was really friendly and accommodating. They served a small breakfast buffet in the main level each morning, even cooked eggs to order if you'd like. I went to this country traveling as a solo female. This was a nice location because it's walking distance to several restaurants and a lovely park. I felt completely safe in the area. My favorite was the Peruvian restaurant! I had this amazing seabass dish with scallops and calamari with a sauce on top. This was all on a bed of risotto. Chilian wine...fantastic! I wasn't familiar with this region's wine and was surprised at how good it was. My meal, paired with a lovely Chilian Sauvignon Blanc Reserve was so delicious that I went back and had the same thing the next night. There is also a hill about a mile away that has the Christ statue, that is very walkable. There is a Japanese Garden on the hill. If you can't walk there, there is a funicular and the Uber car service worked just as it does in the US. One tip, if you're from the US or North, the maps will be backwards on Google. Just google directions to get them in the direction you're going. I got lost the first day until I did my Google search on how to fix. The only problem I had was the language. Very few people speak English. I even went to a restaurant, fine dining at a park, quite lovely, but nobody spoke English and the menu was only in Spanish. To make matters worse, my phone died! Be prepared with how to use Google Translate, that will help, but if your phone dies, you're dead in the water. I found it very hard to communicate with people, which would not have been as bad had I not been traveling alone. I found it to be very isolating. I even took a tour with an English-speaking guide. I thought great, now I can chat with people, but NO! It was a guide who spoke Spanish, then translated to Portuguese, then English. I was the only English-speaking person on the bus. The museums, a few are only available in Spanish so no point going to those if you don't speak Spanish. Other than the language barrier, I had a lovely time. My highlight was my hotel and the staff!

El check in es muy bueno y rápido. La calidad del desayuno no es muy buena, por ejemplo, las frutas están duras. Me gustó que haya un filtro de agua a disposición en la recepción y en todos los pisos. La piscina es bastante estrecha y que yo sepa no hay toallas a disposición allí. Finalmente, un pequeño detalle salimos antes desayuno las 7 de la mañana, horario oficial del desayuno y nos negaron poner en un plato un par de cosas para comer aunque el bufet ya estaba listo.

Camera fantastica, personale disponibile e colazione abbondante. Servizio di trasferimento perfetto.

Adoro questo hotel! Non mi piacciono gli hotel standard in catena, quindi questo è stato perfetto per me. Situato in un'area molto sicura e conveniente. Solo un Uber due volte, uno dalla Funicular e l'altro all'aeroporto. Ci siamo camminati tutti gli altri. Situato vicino al Giardino Sculpture e a piedi di distanza dai gondoli e dal centro! Il personale era così dolce e utile. La signora della sala colazione ha avuto tutto il tè quando le ho detto che andavamo via, ci hanno dato un buon consiglio su dove andare e hanno anche una scala di mano per pesare i bagagli! Non c'è ascensore, quindi non lo sappia se hai bagagli pesanti o non puoi fare le scale. Mia sorella odiava il doccia, l'ho amata. I letti erano confortevoli e la stanza era pulita. L'unica questione, che non era importante per me, ma potrebbe essere per te. Sono molto consapevoli dell’ambiente a Santiago, quindi le tovaglie non erano un bianco di crisp, ma erano pulite e utili; il bar era anche buono, ma il servizio alimentare ci ha preso, ma quando finalmente è arrivato era molto buono. Il caffè nella sala colazione era favoloso! Acqua nel lobby 24/7. Desk mannato 24/7. Ti hanno infilato dentro e fuori, che mi piaceva. Il cameriere del desk front era andato fuori dal dovere, ma mi aspettavano per aiutarmi a pesare i miei bagagli. Rimango lì ancora?In un battito cardiaco!! Solo le aree turistiche FYI sono chiuse principalmente lunedì. Quindi non c'è salto su salto fuori autobus e nessun gondola. Ma il funicular era in corsa.

Impianti: le strutture hanno un senso dell'età, ma sono molto pulite, circostanti e prospere, ci sono strade commerciali a piedi, molti ristoranti.La colazione è molto ricco, pulita, la mancanza di acqua calda negli Stati Uniti e in Cina.

⭐️⭐️⭐️⭐️⭐️ Amazing Stay – Great Value and Service I had a fantastic experience at Hotel Sommelier Loft. The staff were incredibly welcoming and helpful, always ready to assist with a smile. The rooms were spotlessly clean, well-designed, and very comfortable. I especially appreciated the central location — close to restaurants, shops, and major attractions, yet still peaceful at night. It’s also excellent value for money, offering quality service and comfort without the high price. Highly recommended for anyone visiting the area!

This is a story of 2 parts over 2 stays 11 days apart. The first stay was pretty good, we had a room on the 17th floor where the views were amazing The room was large and clean. The shower is a plastic insert and very slippery when wet. The shower head was large but a lot of the holes were blocked, but effective enough. The wi-fi was good, the breakfast was OK. We had lunch there as part of a group and it was very poor. The steak was like rubber. The bed was very firm and very high off the ground. So overall this stay was pretty good. However stay No2 came along. This time the room was on the 3rd floor so views of air conditioning units were in your face, but not a problem. This time there were 2 significant issues. The floor was very dirty, feet ended up black after a shower. The second issue is that the room was located in the foyer next to the elevators. All night there was loud music which penetrated our room making sleeping difficult. We rang the night manager but he could do nothing about it as he did not know where the on/off switch was. Make sure you do not book any room around the elevator foyers.

My wife and I stayed here four years ago for our honeymoon. It seems like the place has stayed the same, which is not a compliment. The room was carpeted, yet no slippers were given to us. The aircon unit would buzz loudly and randomly during the night, which woke me up. For some reason bathtub drain stoppers needed to be requested, and the two nights I asked for one I was told they were all out. I spent two nights wanting to take a bath to relax and I wasn't able to. The elevators are extremely old and seriously need to be replaced - the door would shut in front of us when waiting for one and I got trapped by the doors once. The best part of this hotel is the breakfast. It has great variety and the quality of the fruit and meals is excellent. The staff is very kind, too.

Ho passato una bella notte in questo alloggio! Tutto era perfetto dall'inizio alla fine: accoglienza calda, camera pulita e confortevole, lettiera di qualità e ambiente tranquillo. Il colazione incluso merita una menzione speciale: molto completo, vario e delizioso, con prodotti freschi e ben presentati.