Hotel in zona Momoyama-minamiguchi Railway Station, Kyoto

Vicino alla stazione di uscita ovest di Hachiko, adatto a chi prende la JR Haruka o lo Shinkansen. Perché è vicino alla salita. Ma se qualcuno si concentra sui viaggi in autobus a Kyoto, sarà dal lato opposto, una lunga passeggiata. Prenotato 2 notti ed è stato trasferito in una camera nell'ala sud. Posiziona facilmente la tua valigia. C'è una presa sul comodino. Il letto è moderatamente morbido. Ma il cuscino è molto duro. Ma ci sono foglie piccole e morbide che possono essere usate in modo intercambiabile. Le luci nella stanza non sono molto luminose. Ci sono 2 bottiglie d'acqua gratuite in camera sono quasi complete, manca solo la cuffia per la doccia. Qui, il sistema di check-in del chiosco è facile da usare. La colazione è disponibile se non l'hai acquistata. Ci sono 3 sale da pranzo tra cui scegliere, ciascuna al prezzo di 3000 yen.

Ottimo albergo! La posizione è comoda, proprio accanto alla stazione di Kyoto. Molti banconi parlano cinese, giapponese e inglese, la comunicazione è semplice e il servizio è buono. La camera è grande (rispetto ai normali hotel giapponesi), le valigie possono essere sp**** , l'arredamento è moderno, le strutture sono complete e il bagno è asciutto, il bagno è separato e pulito in modo tempestivo, c'è anche una vasca termale gratuita all'ultimo piano, che è molto rilassante e allevia lo stress ~ Lo consiglio vivamente; questo hotel se viaggi a Kyoto!

The hotel is tidy and neat! We got a 4ppl 2 big bed rooms room and the kids love it! Big shopping mall with food courts nearby Close to the stations and there is a coin laundry room inside the hotel

Il luogo è più difficile da trovare, non c'è posto di chiusura, ma ci sono anche molti parcheggi pagati vicino, e ci sono anche supermercati vicino. La casa è molto pulita, e gli oggetti necessari possono essere chiesti di prenderli.

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,

I booked a premier twin with city view guest room in this Banyee Tree Group Hotel at Kyoto Sanjo district. The hotel location is very good and just slightly off Kyoto City shopping centres within a 5-10 mins walking distance, which is good for my family since we can do some walking exercise and looking for good japanese food everyday when we are going out without wasting time to find transportation and yet there is a sub-way train Sanjo station just right next to the hotel for linking up to other scene spots and even to Osaka and other places as you wish. The quality of hospitality service is good and some staff are hands-on and can communicate via english. The room interior is warm and comfort to my family and I like its comfy bed and sufficient hot-water rain-shower and both my family and myself had a good sleep there. The Wi-Fi speed is acceptable and the room cleaning service is also above average.

La posizione è meravigliosa per prendere il trasporto pubblico o la guida (3 parcheggi solo davanti all'hotel ma è facile trovare altri parcheggi vicino). Il frutto giapponese è eccellente e l'ambiente è piacevole. Il personale è utile e amichevole.La stanza non è grande ma già abbastanza buona.È pulita e confortevole. L'esperienza mi ha dato un'ottima impressione del soggiorno di Tokio. Proverò altri hotel sotto lo stesso gruppo nel prossimo viaggio.

We stayed in this hotel for 4 nights during our first visit to Kyoto. This hotel is very clean with nice accessories and modern Japanese accommodations located in quiet neighborhood away from constant tourist crowds but at the same time in walking distance from the emperor palace and right across from Nijo Castle. It is only 10-15 minutes away on taxi from Gion district and other main tourist attractions that Kyoto can offer. I also would like mention Garrya Nijo Castle Kyoto staff that made us feel very welcomed and specifically to Timothy Hui (front office manager) who went beyond his duties and make special accommodations for us during our visit in Kyoto.

Hotel is conveniently located next door to a subway station. It is a few stops from Kyoto station. There are many stairs and no escalator or elevator when you exit the subway so not the best when you have luggage. Front desk’s staff English is quite limited, which surprised me given that Hyatt is an American chain and most guests were American while we were there. There are two Nespresso coffee machines in the lobby but no milk. There are three laundry machines on the lobby level. Each machine serves as both a washer and a dryer and takes 120 minutes for 600 yen. People lock their load with a code and you end up waiting for a long time waiting for someone to show up to remove their laundry. Room is tiny, the size of a closet. Our room had two twin beds and a sofa bed for a single person. There is no room to move. There are no sheets in the room so we called to ask for sheets. The person who answered the phone did not know what sheets mean so we had to go to the lobby and describe what we need. The language barrier is real. Our room was on top of a road and we could hear almost every car that went by. It does not seem like the hotel invested in good windows. Make sure to pack ear plugs. The bathroom is quite small and has a weird setup with a shower next to a bathtub. Front desk staff is also not helpful with recommendations for places to eat. They show you a barcode that lists restaurants, but do not provide recommendations. We found an excellent Indian restaurant very close to the hotel. You exit the hotel and turn to the right towards the subway, pass the dry cleaners and cross the street, you will see a mini-mart and then a basement with an Indian restaurant. They open at 5 pm for dinner. It is very inexpensive and delicious. I recommend the butter chicken and cheese nan. Front desk will print for you, there is a charge of 10 yen per page. There is no concierge and staff was too busy to respond to questions about how to get places, instead they offered a map. Breakfast gets busy so be sure to get there early. They offer rice, curry, soup, fish, fruit, bread, coffee, juices and more. The egg is extremely runny and when I asked the attendant if they have egg that is better cooked, she had no idea what I was saying. I would not stay here again because of not being able to communicate with staff and because the room is so small.