Hotel Holiday Inn a Kunshan

Been here last year. Nice and ckean Branded hotel. But definately staff training is unsufficient due to high turnover rate. Need to better training.

Arrivato alle 22:00 AM Ho prenotato 2 camere per 4 adulti e 1 bambino. Quando sono andato a controllare, il ricevitore ha detto che non c'è personale per aggiungere un letto extra anche se paghiamo per questo. È stato molto deluso sentire alle 10 di un hotel così buono non c'è nessuno che organizza un letto extra. Il controllo dell'esperienza è stato molto orribile, hanno assegnato le 2 camere in piani separati quando ho specificamente menzionato che avevo bisogno di camere o camere adiacenti nello stesso piano. E poi ho dovuto tornare dove uno dei loro manager che si rilassava tutto questo tempo è venuto e ha fatto questo. L'hotel era molto bello, l'ambiente era molto buono, sicuramente bisogno di personale più attento e formato che possa pensare all'esperienza del cliente.

家裡長者一起過年，為了讓他們住的舒服定了套房，臘月二十七入住，前台妹子幫我了升級房型，房間樓層高，空間大，晚上看煙花好熱鬧！長者住的很滿意！ 酒店在除夕搞了煙花活動，這個年過的很開心！ 入住期間因為有點小插曲，崑山花橋華邑酒店賓客服務的凌寒幫着協調得很滿意！特別感謝他！

Experience at Crowne Plaza Kunshan: A Nearly Perfect Stay, Marred by a Strand of Hair I was initially looking forward to a perfect weekend at the Crowne Plaza Kunshan. The hotel's environment, facilities, and services all met my expectations, but a small incident during breakfast slightly tarnished the experience. Pros: Prime Location:The hotel is situated in the heart of Kunshan Development Zone, offering convenient transportation and a variety of shopping and dining options nearby. Spacious and Comfortable Rooms:I stayed in a deluxe king room, which was spacious, modernly decorated, and equipped with comfortable bedding and complete amenities. - Warm and Attentive Service:From check-in to check-out, the hotel staff were always smiling and provided warm, attentive service, making me feel at home. - Diverse Breakfast Options:** The hotel offers a wide variety of breakfast options, including both Chinese and Western dishes, all of which were tasty. Cons: Breakfast Service Needs Improvement:During breakfast, I found a strand of hair in my soy milk, which made me very uncomfortable. I immediately reported the issue to the restaurant staff, but unfortunately, the chef did not respond or offer to replace the soy milk or provide any other compensation. This handling of the situation left me very disappointed and affected my dining experience. Summary: Overall, the Crowne Plaza Kunshan is a good hotel with commendable environment, facilities, and services. However, the breakfast service needs improvement. I hope the hotel can pay more attention to guest feedback and promptly enhance service quality. **Rating: **Environment:5/5 **Facilities:5/5 **Service:4/5 **Dining:3.5/5 **Overall Rating:4.5/5 Suggestions: The hotel should strengthen hygiene management in the breakfast restaurant to ensure food safety. Restaurant staff should receive more training on service awareness to promptly address guest complaints and suggestions. The hotel could also establish a more comprehensive guest feedback mechanism to continuously collect and address guest opinions, thereby improving service quality. I hope the Crowne Plaza Kunshan continues to improve and provides an even more perfect stay for its guests.