Hotel Holiday Inn a Kunshan

Great experience with a nice breakfast and attentive staff. A good choice to spend some time for business trips

Checked in at 22:00 Hrs. I have booked 2 rooms for 4 adults and 1 child. When I went to check in, the receptionish said there is no staff to add an extra bed even if we pay for it. It was very disappointing to hear at 10pm in such a good hotel there is no one to arrange an extra bed. Check in experience was very horrible, they allocated the 2 rooms in separate floors when I specifically mentioned I needed adjacent rooms or rooms in the same floor. And then I had to come back again where one of their managers who was relaxing all this time came and got this done. disappointing experience. Hotel was very nice, the surroundings were very good, definitely need more attentive and trained staff who can think of customer experience.

Hotel perfetto per un soggiorno di 4 giorni, 3 notti. La colazione è disponibile ma abbiamo avuto altri accordi, quindi non abbiamo partecipato, ma hanno una buona diffusione di cibo occidentale-chinese. La piscina era davvero carina. Lavorava bene per noi perché il mio bambino più giovane aveva una piscina bianca da giocare e il mio bambino più vecchio poteva nuotare nella piscina più grande. La stanza con vista sul Central Park era grande e offre cortina nera. Il check-in dell'hotel era facile e il personale era molto accogliente. Buona stanza con un bel letto di dimensioni. Tubo e doccia disponibili. Prenoterei di nuovo quando visiterei Huaqiao.

Experience at Crowne Plaza Kunshan: A Nearly Perfect Stay, Marred by a Strand of Hair I was initially looking forward to a perfect weekend at the Crowne Plaza Kunshan. The hotel's environment, facilities, and services all met my expectations, but a small incident during breakfast slightly tarnished the experience. Pros: Prime Location:The hotel is situated in the heart of Kunshan Development Zone, offering convenient transportation and a variety of shopping and dining options nearby. Spacious and Comfortable Rooms:I stayed in a deluxe king room, which was spacious, modernly decorated, and equipped with comfortable bedding and complete amenities. - Warm and Attentive Service:From check-in to check-out, the hotel staff were always smiling and provided warm, attentive service, making me feel at home. - Diverse Breakfast Options:** The hotel offers a wide variety of breakfast options, including both Chinese and Western dishes, all of which were tasty. Cons: Breakfast Service Needs Improvement:During breakfast, I found a strand of hair in my soy milk, which made me very uncomfortable. I immediately reported the issue to the restaurant staff, but unfortunately, the chef did not respond or offer to replace the soy milk or provide any other compensation. This handling of the situation left me very disappointed and affected my dining experience. Summary: Overall, the Crowne Plaza Kunshan is a good hotel with commendable environment, facilities, and services. However, the breakfast service needs improvement. I hope the hotel can pay more attention to guest feedback and promptly enhance service quality. **Rating: **Environment:5/5 **Facilities:5/5 **Service:4/5 **Dining:3.5/5 **Overall Rating:4.5/5 Suggestions: The hotel should strengthen hygiene management in the breakfast restaurant to ensure food safety. Restaurant staff should receive more training on service awareness to promptly address guest complaints and suggestions. The hotel could also establish a more comprehensive guest feedback mechanism to continuously collect and address guest opinions, thereby improving service quality. I hope the Crowne Plaza Kunshan continues to improve and provides an even more perfect stay for its guests.