Hotel in zona No. 16, D-Heritage, Kuching

It is located close to business centre where you can conveniently reach entertainment, shopping mall, tourist spot and restaurants. As expected from the budget hotel, the cleanliness and maintenance of wear and tear would be visible but bearable. The water pressure and heater worked satisfactorily. Would recommend to travellers who only use the hotel for night sleep.

Most friendly and helpful receptionist and staff ever. It was clean, tidy & stylist. Excellent service.Staffs also very friendly Only at restaurant breakfast section,one of the staff not really friendly Upon asking for breakfast, the staff person shouted at me by saying ”CLOSED” at 10am. Look at my watch, 9:54am.still available 6 minute bfor 10am.Its ok. Really recommend this hotel. Thank you

Il personale è amichevole e permettere il check-out tardi a 1pm. è un buon gesto. Questo è un sacco di personale con l'hotel. se sto viaggiando a Kuching. Certo di restare di nuovo qui.La posizione è magnifica in cui la notte può guardare la fonte musicale al fronte d'acqua. Per migliorare la struttura della stanza: mini bar frigo per tutte le camere. e più canali TV.

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So far so good. Parking area good, service OK. Hotel at strategic location. Not far from shopping mall, airport, Kuching city centre. Easy to find food shops. Security check good. Especially for guest room. Only guest that has card can access to the room from the hotel lobby. Good for guest privacy. Colour for the room not suit, to bright.

Cheap and it comes with breakie. Great location The improvement needed: - please change to new batch of towels, it's yellowish - pest control require at the shower, got flies

During check in it coincided with a big group. Nobody manages the queue and my ageing parents had to wait for everyone else to check in first before our turn. The receptionist did not specify the floor where my parents, only found out later they put us at different floors, and refused to change room to the same floor for us. We're staying for 4 nights. Staff attitude is bad. Had to validate room keys everyday (receptionist never told us) and the key can only access to the room floor so created a lot of inconvenience to us. Not to mention the lift broke down on the first day with someone trapped inside and the hotel staff didn't seem to have any sense or urgency to resolve the issue. Terrible hotel with terrible front desk. I will not recommend anyone to stay here.

This hotel is comfort because it cleans, fast service and nearby the mini mart. Just in case you need something, it’s easy to find. More over this hotel also located in the middle of the town so easy to go to Mall or whatever.

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.