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Imperial Suites Serviced Apartment
4/567 Recensioni

Imperial Suites Serviced Apartment

Kuching|2.46km dal Aeroporto Internazionale di Kuching
A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

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Leggi le recensioni degli ospiti sugli hotel di Kuching

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Imperial Hotel Kuching
4.4/5215 Recensioni
The hotel is located next to Boulevard Shopping Mall with lots of shops, restaurants and food center. Hotel Room was clean and comfortable. Breakfast was good but menu should be improved.
Imperial Suites Serviced Apartment
4/567 Recensioni
A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.
One Point Hotel
3.6/518 Recensioni
Il bagno è molto vecchio e sporco, non osare usarlo. Se siete un sonno leggero, non scegliere questo hotel perché si può sentire le persone che si prendono/passeggiano sul corridoio. L'unica cosa conveniente è camminare lontano dal caffè. In generale non si raccomanda di rimanere.
Rume
4.1/521 Recensioni
5 minuti all'aeroporto. Molti piacevoli cibo vicino. L'hotel con ristorante. Un nuovo hotel con un sacco di parcheggio vicino. Rimanete lì per 5 giorni, ma nessun servizio di manutenzione a meno che non andate a ricevimento per chiamarli a fare il servizio di pulizia. La ricezione non può essere usata per tutti i 5 giorni, finisce fino a scendere alla ricezione per rimettere la ricezione ogni volta che torna in camera e il ricevitore non può darmi una ragione. La pulizia può essere migliorata, alcune aree come il telefono e la televisione non sono pulite.
Imperial Suites Serviced Apartment
4.5/59 Recensioni
Ottima scelta per le vacanze di gruppo e/o di famiglia. Buona, pulita. Nuovi locali con vista incantevole a Kuching dal 3° chilometro.
Double Storey Linked to KPJ Medical Specialist Centre Bdc 10Br by Natol Homestay-Paris
4.7/52 Recensioni
Bello servizio e molto buona sicurezza e privacy che diamo al loro ospite

Domande frequenti

Informazioni di viaggio locali

Numero di hotel1,141
Numero di recensioni5,546
Prezzo più basso6 €
Prezzo più alto312 €
Prezzo medio (giorni feriali)45 €
Prezzo medio (fine settimana)47 €