Mohamad Azhar
6 maggio 2025
I was a bit disappointed with my stay. Prior to check-in, I had sent a message via chat and also called directly to request a simple anniversary decoration in the room. I was assured that a basic swan towel deco could be arranged. However, when I arrived, there was nothing prepared at all. It was quite disheartening, especially since this stay was meant to be a special occasion. In addition, I noticed that there was no tissue box provided in the room, and the one in the bathroom had not been replenished. We had to make do with just toilet paper. The bidet pipe was also leaking, the floor was wet. I attempted to contact reception and housekeeping, but the in-room phone was not functioning at all, leaving us with no way to communicate our concerns during the stay. Made it seem like its there just for decoration.
These may seem like small issues, but as a guest, it’s the little touches and attention to detail that make a hotel experience memorable. I wasn’t expecting anything extravagant, just the basic comforts and a gesture that was promised. Unfortunately, this time, the experience fell short. But the view was amazing though.
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