Kuching Transit Inn

Booked a queen room with window. The room space is quite limited. Amenities are basic. No lift. The only good to stay is very near to kuching airport. There is plenty of restaurants downstairs.

Stayed for 3 nights, First night stayed in family room at first floor was good. But 2nd and 3rd night stayed in double room was terrible, a lots of cockroach！They did spray insecticide for the cockroaches on 2nd night, but it came again in 3rd nights. Hotels should deep clean for it. There are dirty marks 哦你bed sheet looks dirty but it was clean.

The check-in management was so chaotic that the reception forgot to ask for a deposit from me and continued to give me the room key, 2 bottles of drinking water and the TV remote and air conditioner after I signed the check-in form. After checking in, I went out for dinner with friends. At 9 o'clock they called and asked me to come back before 11 pm because they said I had not paid the deposit. This was their mistake, as the reception must make sure all things are completed, then allow the hotel guest to enter the room. They asked me to pay via online QR Code and I paid it without receiving a payment receipt as proof. The next morning at 3.30 am, the night reception staff asked for a receipt from me to return the deposit. They said that according to hotel law, only cash must be accepted. So I showed the staff's mistake yesterday who asked me to pay after their mistake. I showed them the staff's whatsapp yesterday which was the hotel's official whatsapp. I will not lie when the deposit payment was completed via QR and via the hotel's whatsapp. I had to go to the airport after failing to get my deposit payment from this hotel. As a former hotel worker in KL, I feel this is the worst experience I have had in my entire hotel career. Kuching Transit Inn Hotel needs to improve the weaknesses of the day and night staff. The night staff do not have good manners with customers.