Hotel Hilton a Kuala Lumpur

Location is fine but you might stuck in heavy traffic if peak season. In house guest can entitled RM3 parking per entry (basement parking) just validate the card with reception area. During my check-in I noticed some unpleasant things from the reception staff like judgmental attitude towards me which make me uncomfortable. None of the front office greet or smile at me until Mr Arun the Duty Manager was there and assisted me. I’m glad he was there to assist me. Staff needed more professional training and don’t judge all your guest. Respect is utmost for every guest. He do listened to my request and assisted well. Thank you for that. Some hours later we requested extra bed which cost around RM100 plus and the front office staff called to ask for payment and I told them can I pay during my check out and she answered no because no deposit collected during my check in. I wonder why this happened. Because while I waited for my room key I do check with Mr Arun shall I pay the deposit with having cash with me he politely say no need deposit. So it was instructed by manager itself and why the front office still mentioned to me ? Like I will run away from paying? That’s was awful. When I told her can pay during my breakfast time she agreed and I made the payment on the next morning. For room part the bed, pillow and bathroom needed major maintenance. Hope the management team will take further action on this. I often encountered clogged sink and clogged bathtub. Although upon sending technician the issue still the same. It’s really unpleasant when we can’t enjoy the bathtub. We had buffet dinner and the F&B team was very polite and respectful to all of us. Keep the good vibes.. We do enjoyed some discount on our bill from Hilton Membership. The housekeeping team also very well deserved some credit. They do assisted us well when we need their service. Thank you for that. Breakfast was good but still can have more option since Hiton is 5 ⭐️ rank.. I was expecting more from them.. Buffet dinner also good , still can improved. They more to promoting local food then having international menu. During my stay Ms Susan from Hilton Reservations Team/Customer Service I wasn’t sure she from which department she do texted me while I staying at hotel to check everything was okay and I do reply to her too do have some issues to highlight and without hesitate she informed to relevant department and the front office staff contacted to my room to find out what was wrong. I appreciated her instant response about guest concerns. Thank you for your action. During check out Ms Lynn Duty Manager came out and spoke to us about our experience willing to listened to our feedback. And I have shared all my experiences and feedback to her as per my google review. Thank you for listening to us. Overall it’s wasn’t a pleasant experience and stay. But we will consider coming back since Hilton do care about their guest and I can see the action taken from people like Ms Susan and Ms Lynn and Mr Arun. Thank you for that. 2.5/5⭐️

Sono un membro di Hilton Honor e vorrei esprimere un enorme grido a Omar per il suo meraviglioso servizio di andare in un'altra miglia. Mi ha accolto con grazia la mia richiesta di swap con un po' più grande King Deluxe Lakeview Rm, la mia notte scorsa, e mi ha organizzato un trasferimento senza sospensione del mio bagaglio alla nuova stanza quando ero fuori. La mia moglie e io apprezzavamo il gesto e abbiamo avuto un soggiorno molto tranquillo e confortevole. Kudos a Omar per incarnare la grande ospite e servizio Hilton! Sì, è un posto fantastico con numerose opzioni di trasporto pubblico (KTM/LRT/MRT).