121 Recensioni
SAii Phi Phi Island Village
Isole Phi Phi|2.13km dal Phi phi Viewpoint 1 ( i love phi phi )
This hotel is located in a more secluded area of the Phi Phi islands, offering beautiful views to the warm ocean and an exclusive, peaceful atmosphere.
The rooms were clean and modern, with all the expected amenities of a 5* luxury resort.
We were very disappointed though with the lack of activities available throughout the day and night. There was no music, no games, no fun times arranged by the hotel. Don’t expect any kind of entertainment, apart from the classic paid tours - snorkeling, seeing other islands around, fishing. This makes the whole experience a little boring after a while.
Finally, the customer experience was far from being the best.
Two days before our arrival, we contacted both Trip.com and Saii to communicate that we would arrive in Phuket later than we expected due to flight delays and, unfortunately, would not be able to get to the harbor in time for the last ferry to Saii. After 3pm there is no possibility to go there, unless you book a private boat that costs more than the resort stay itself.
After many attempts of trying to find a solution, the hotel management was not flexible at all. The “options” they gave us were simply ridiculous and unreasonable (first, they suggested that we booked the private boat, then they suggested that we changed out flight time, and finally they suggested that we spent the night in Phuket and took the first ferry the day after without any kind of compensation or flexibility on their end), compared to a simple change of dates to one day ahead (same amount of days, no refund asked). They insisted that the hotel was fully booked and that this was not possible, even after we clearly showed them there was availability on many websites. We ended up loosing that one night without any kind of compensation. Very disappointing, especially when you’re talking about a luxury resort, which, by nature, is quite expensive.
Eccellente
545 Recensioni