Hotel Mercure a Koh Samui

Soggiorno per 6 notti con colazione. Ottima la posizione della struttura sulla baia di Chaweng, con ampia piscina affacciata sul mare. Buona la camera standard e la pulizia. Colazione internazionale, con pochi elementi dolci, servita presso il ristorante fronte mare, la cui vista vale il soggiorno. Personale sempre cortese e disponibile. Usufruito del servizio massaggi, tour organizzato e transfert per aeroporto

For a backpacker, it truly doesn’t get better than this. I stayed in a private double room and it was fantastic, clean, modern, with all the amenities you could want (plug sockets by the bed, hangers, hair dryer, balcony and drying rack). The pool area was a lovely place to sit and I regularly got up for breakfast before 8am. I’d typically be the only one awake at this time. For a sunbed, you’d better be at the pool by 10am for a good spot as it does get busy. However, there were some downsides. I booked 6 nights and although I loved it, the construction noise from the plot of land next door was unbearable. 8am to 8pm, drilling, banging, hammering, shouting. You could hear it from the pool too, so not exactly the “relaxing” stay I could’ve got by staying in a resort 2 doors down. I was also disappointed that the beach terrace was closed for the duration of my stay. They said maintenance was working to fix it but I never saw anyone working. I was really hoping to sit on those hammocks over the ocean. The WiFi also cut out every day and I needed to get a new passcode 4 times throughout my stay. Not great for remote workers. Although; staff were friendly, food delicious, and great nightlife vibes in the heart of Chaweng Beach. Definitely would stay again… but not until that construction is complete.

I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i

Grande! Mi è piaciuto tutto. L'hotel è situato in una zona tranquilla; in questa zona ci sono comunque hotel piuttosto costosi. Non abbiamo avuto problemi di accessibilità ai trasporti, visto che noleggiamo sempre la bici, la vacanza prettamente alberghiera non fa per noi; L'hotel è situato su due lati di una strada pubblica, su ciascun lato è presente un'eccellente piscina. L'intero complesso è costruito su un terreno molto in pendenza e gli ospiti vengono trasportati in passeggini per comodità. Sotto la strada c'è un tunnel attraverso il quale i passeggini trasportano gli ospiti dall'altra parte dell'hotel. Abitavamo in una stanza con vista sulle montagne. La camera è spaziosa, pulita, pulita quotidianamente. Il personale è cordiale. Le colazioni sono eccellenti. Tutto è pensato e organizzato affinché gli ospiti possano divertirsi e rilassarsi. Consigliamo la visita.

L'albergo era decente. Ma ci sono stati molti problemi, il condizionatore ha smesso di funzionare nel cuore della notte e abbiamo dovuto aspettare che qualcuno venisse a ripararlo. Anche l'elettricità si è interrotta e non siamo riusciti a caricare i nostri telefoni. La porta del bagno è difficile da chiudere e il problema principale era la doccia, la temperatura dell'acqua nella doccia e nel lavandino cambia spontaneamente ed è facile scottarsi. Ho anche chiesto al personale un apribottiglie e non me ne hanno dato uno anche se hanno un bar proprio nella hall. Tra i lati positivi, la piscina dell'hotel era bellissima e anche il servizio gratuito di kayak era eccezionale.

We stayed here for 6 nights. in January 2023. Staff were friendly, respectful, accommodating & wanted to make our stay wonderful. Special thanks to a lady who ensured our room was really special and cleaned. The room was great and the bed was comfortable. Breakfast was awesome and an old man was there, paying attention to all the guests. The hotel in ideally located right on a road opposite of Chaweng Noi beach that is very quiet and amazing place to suntan and relax. A seven eleven is near by the Hotel just 10 min walk. it is 100 Baht to take into the town center by tuk tuk. We rent a motorbike from the hotel which was brand new and we did not need to pay for a taxi anymore. The hotel restaurant offers a variety of foods & overlooks a nice pool with lovely setting. I would definitely come back here & would recommend it without hesitation. Thank you Chaweng Noi Pool Villa for an amazing holiday.

Away from the hustle of central Chaweng, so is a good spot to be based for quiet times and used as a base to explore the island. Beachfront pool villas are nice, large and great views of the ocean. Private pool is a bonus and well worth the upgrade. Hotel was busy when I stayed and everyone seemed to be happy and enjoying themselves. The pool isn’t the largest but plentiful for the amount of rooms. Don’t forget, there are the villas with private pools, so a fair number of guests will be in their own area. Access to the beach is not directly in front of the hotel, but that’s a good thing otherwise I would be hearing everyone in front of my villa each day. Access is the side of the resort just past the restaurant. Along this stretch of beach has a few other hotel bars and restaurants to eat and drink in and if you head to the furtherest headland point, and head inland, you will come across a handful of bars and restaurants. As many people have said, the hotel is next to a road - but like most hotels in Samui, it’s just the design of the island. You can avoid the main road for your walk to the local area by going along the stretch of beach. And when you are on the island, why wouldn’t you want to walk along the beach?! So don’t listen to those comments about nothing nearby. If you want the hustle of the nightlife, Chaweng central is 15 minutes away. Get on the shuttle or order a taxi for 300thb. It’s a 4 star hotel, trying to get back to some kind of normal after covid and over time, I am sure the owners will reinvest their money to make improvements where some other guests have commented about in other posts but I do think it is dependent on the room type you book and/or are assigned as most of them are fine. Give it a go, it is worth it. I’ve been to many hotels over the years - more than the average Joe - and it’s only recently where I’ve checked in and out of two hotels on the same day in all these years.

È a circa dieci minuti a piedi dal centro commerciale Central. La colazione è piuttosto ricca, sia occidentale che tailandese. Vale la pena alzarsi presto per vedere l'alba a Chaweng Beach. La palestra dell'hotel è relativamente piccola. Se hai bisogno di noleggiare una moto, ti consiglio il primo negozio di moto a destra dell'hotel. Se noleggi per un lungo periodo, puoi contrattare per 250 baht al giorno È necessario presentare il passaporto o la patente di guida.

Buongiorno noi abbiamo soggiornato 15 giorni in Questo hotel. che tutto sommato era carino ma non un 5 Stelle le camere più volte non era stata rifatta e bisognava rincorrere il personale addetto Di questo hotel bisogna sapere un po’ di cose 1 La spiaggia non è attrezzata anche lì bisognava fare delle corse per avere un lettino e ombrellone per poi rimanere seduti su un puf tutto il giorno 2 Dentro la struttura costava tutto il triplo in accettabile !!come prendere in giro il cliente 3 La sera in struttura era un vero mortorio 4 Per uscire dalla struttura visto che era un 5 stelle mi aspettavo una navetta che ci portasse almeno in centro, invece no fuori ci sono tuc tuc che adesso hanno capito come sfruttare il turista e hanno prezzi non convenienti , per gente che usciva almeno 2 volte al giorno. come noi è stato un problema e soprattutto un stress.Appena arrivati abbiamo avuto un problema ci siamo confrontati con il Manager Il sig Max non è stato risolutivo anzi ci siamo sentiti presi in giro è stato molto angosciate perché. da parte della struttura non abbiamo avuto l’assistenza Dovuta. .L’isola di ko samui bella ma molto sporca i thailandesi. non ci tengono. siamo solo da sfruttare . Ho sentito dire che la thailandia e economica non ci credete. !!se mangiate per strada non ci sono le norme igieniche idonei sicuramente vi beccate un interitte i intestinale è così si è costretti a girare per ristoranti e spendere un salasso Apro una parentesi per hotel la colazione è ottima per fortuna .