Michele
10 aprile 2024
The Dromhall is a really good hotel. Extremely comfortable bedding, spacious room, safe in wardrobe, modern shower, very clean room. Breakfast is an experience everyone needs to have at least once, I had the pleasure of 3!!! I was given permission to play the piano (usually frowned on). Amy and Tabitha (or maybe Tallulah??) at breakfast deserve special mention for their kindness and friendliness, as do the 2 Duty Managers and Laura on reception.
My only gripe was the woman who checked me in. She hardly spoke to me (I was the only one there), never smiled at me (even though I tried to talk to her), I passed a comment that 'you probably don't want to be working on Easter Monday'...and my reward was an eye roll!! Every time she was on reception when I was going in and coming back, I was completely ignored, she never asked me how my day went, never greeted me, asked me if everything was OK...quite rude to be honest. A few other staff members commented on my piano playing (positively Thank God!!), not one word did she utter. Laura, on the other hand, greeted me every time, asked how my day went, where I had been and how I was having a good time--completely different experience. I do know this woman's name, but don't want to put it in my review. She won't prevent me from returning to the Dromhall though. This is a very comfortable, clean, well located Hotel in Killarney and I hope to return in the near future. Thank you.
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