77 Recensioni
Four Seasons Hotel the Westcliff, Johannesburg
Johannesburg|1.41km dal Parkview Library
We went to the Four Seasons Westcliff on dec 31st to spend one night there for New Year’s Eve. We arrived at 12:00 pm and since our rooms were not ready we went to the Flames restaurant for lunch. For appetisers we ordered hallumi kataifi, burrata salad and prawn and avocado cocktail. The halloumi was good I didn’t try the prawn and avocado cocktail but it didn’t look really appetising and the burrata I sent back because when I cut the Burrata it was completely dry in the middle with no cream. I have never seen that anywhere. They told us this is how it comes I told them they need to change their supplier because this is not the way it’s supposed to be. Even Woolworths has better Burrata. Then for mains we ordered the truffle burger with fries x 3 and I wanted the bone marrow which was an appetiser and one mac and cheese from the kids menu. They came back to us 10 min later to tell us they did not have bone marrow so then I Ordered the cauliflower soup. I took a bite of the burger it was ok I couldn’t taste any truffle to be honest and the truffle fries had no truffle in it either. The mac and cheese was really good. My soup was ok some bites were bitter but I’m not sure why. When I went to use the restroom one was out of order so only one was available but it was occupied. I waited a bit but it was taking too long so I went to the handicap one and the lock was broken and of course someone walked in while I was doing my business. This is supposed to be a 5 star hotel we have stayed at other Four Seasons in other countries and it’s not this standard. Very disappointing. This evening there is a New Year’s Eve event at the same restaurant shouldn’t they at least make it a priority to get the washrooms fixed? Unbelievable. Honestly you shouldn’t be charging 13500 rands per room per night for a premier view room if you can’t fix the washrooms at the only restaurant you have. The room was very nice but had too many issues. The balcony door did not lock, the lights in the balcony were not working. My sink in the bathroom was not draining properly. New Years Eve was very nice. Buffet was nice and the band was amazing. Breakfast was a bit of a mess. Only one person at the egg station so eggs took very long to get. She also messed up my son’s omelette order and added bacon, we do not eat pork so that was a bit annoying. You should have at least two people at the egg station if you know you will be busy since it’s New Year’s Day. I really don’t think based on the prices they are charging for the room that it is worth it overall. Four Seasons Westcliff is not a 5 star hotel and they have a lot of work to get to that level.
