Hotel Pullman a Giacarta

Hotel breakfast is superb, many varieties of food. If you're staying, having breakfast there is a must. Unfortunately the room and the facilities is old and not properly maintain.

I’ve stayed at Pullman on several occasions, and the staff have always been friendly, professional, and helpful. However, this particular stay was more challenging than my previous experiences. Upon checking in, I encountered several issues with the room. The shower head was dripping, the sliding door to the bathroom was faulty, and the air conditioning was not cooling sufficiently. To the hotel's credit, these issues were attended to promptly. Unfortunately, the sliding door malfunctioned again later during my stay, although it was repaired quickly once more. As I was staying for 12 days, I was disappointed to learn that the complimentary laundry service is only available for bookings made directly through the hotel. I had initially tried to book directly through the hotel via the Citibank Concierge service, but unfortunately, no rooms were available through that channel, so I had to make my reservation through an alternative booking platform. Given the circumstances and the length of my stay, I had hoped the hotel could have extended the complimentary laundry service as a goodwill gesture. I would also like to thank the hotel for the complimentary beer and food platter provided over the weekend. It was a thoughtful gesture and was very much appreciated. Lastly, there was a fire incident on the final day of my stay, which was understandably quite alarming and left a lasting impression. Despite these setbacks, Pullman remains one of my favourite hotels because of its excellent service and welcoming staff. I sincerely hope the hotel continues to invest in upgrading its facilities and strengthening its safety and security standards so that guests can continue to enjoy a comfortable and worry-free stay. I look forward to returning in the future and having an even better experience.