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DoubleTree by Hilton Lansing
3.6/558 Recensioni

DoubleTree by Hilton Lansing

Lansing|1.15km dal Plymouth Congregational Church
Attend a conference at the Lansing Center every year around this time and this is always the host hotel. It is MUCH improved over a year ago. First, I am super happy that it is part of Hilton now. Second, they have already done extensive renovations and the work continues. The hallways have been redone and so have many rooms. Everything was clean and new. I don't know what they did, but it is SO much quieter now. Last year I could hear everything going on in the hallways with my door closed. Not anymore. They added safes to the rooms, which the Radisson didn't have for some reason. My bed was comfy and my room was very clean. The lobby and that entire area has been redone. They now have a small store with a Starbucks inside and the restaurant, while closed currently, also looks like it's been redone. I'm hoping they redo the fitness room because it was bad last year, and I didn't have a chance to use it this time around. The elevators can also use some love so I hope those are also on the list for an eventual refresh They had no hot water for the first night I was there, thru no fault of the hotel. They did offer to help me get another room at a different hotel, but I decided to wait it out at least one night and if the hot water was still not working the next day, I'd consider a move. They reduced my nightly rate due to that as well. Overall, I'm pleased with the changes they've made so far. I'm hoping there are more when I go back for the conference next year too.
Quality Inn University Lansing
3.2/5104 Recensioni

Quality Inn University Lansing

Lansing|2.7km dal Plymouth Congregational Church
Before I truly get into the negative of this deplorable establishment I do want to note that all the staff aside from the ones mentioned below are truly amazing. I have never encountered such upbeat, customer service focused, friendly staff who will surely put a smile on your face. However, this is the end of the positive review that I have to offer. I had been staying at this location since Thursday, July 14th 2022 and had extended my stay up until Sunday the 17th. Sunday morning I left in the morning to run some errands. Shortly after I left I went onto Priceline.com to extend my stay (1050 am). My payment was accepted and I received my confirmation number (117-591-275-18). At almost 1:00 pm I had two missed calls from the hotel. I returned the phone call and spoke with Erica at the front desk. She stated that I needed to stop by the front desk to sign my new paperwork. I advised her that I was over 20 minutes away but heading back currently. Erica informed me that it was okay, not to hurry just stop in when I returned. Within half an hour I received a phone call from my fiance who was at the hotel stating that Erica as well another female staff member had just come to the room and told her that I had NOT paid for the room and that no payment was received from Priceline. Erica also stated that since I had not signed my new paperwork by 1200 her manager advised her that we would not be allowed to stay and needed to exit the property immediately. My fiance and her 3 sons who were there to spend the day with us had to pack up all of our belongings and wait in the parking lot for me to return to the property. I also want to note that when then women came to the hotel room my fiance stepped out of the room and Erica was standing across from her while the second woman was pressed against the wall next to the door as if she was waiting to jump her as she exited the room. Both women were laughing and seemed to enjoy telling her to leave. When I returned to the hotel I called Priceline to try get clarification on why the hotel had not been sent the payment. The representative I spoke with informed me that the payment had in fact received by the hotel before 1100 am. He then attempted to call the hotel however there was no answer. I went to front desk where Erica clearly had the phone off the hook and returned it to its base once I entered. She told me that she never said she didn't get a payment it was an issue of me not signing the new paperwork prior to noon. I asked her if that was the case why did you contact me an hour after deadline and I had never been advised of this when I renewed the room the days prior. Priceline called again and did speak to Erica once she replaced the phone on the hook. After he spoke to her he then called me and informed me that Priceline would be refunding my money however the situation with the front desk was very abnormal and he had never encountered a situation like this before. I was now out the payment for the room f

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