Recensioni su Grand Xing Imperial Hotel

Location is perfect since it’s in the city proper. Breakfast is a bit awkward since it’s in a conference room not in their restaurant, with a round table good for 10pax so you’ll be eating with others in the same table. Pillows are not comfortable but the room is huge and spacious.

Requested for an extension to check out of just 30 mins but staff didn't allow. Please dont put it on your leaflet if its not applicable.

Satisfied with everything. However, WiFi does not work well and is very inconvenient.

The staff are very friendly and attentive they help you out even igs already late.

i had a great experience here with my family, my daughter really enjoy the pool

We had a great time

Amazing stay! Nice breakfast! And swimming pool has great view of iloilo to enjoy! Will comeback!

What an experience! Stayed a night in the west wing ang 3 nights in east wing for the Dinagyang promo. The place is poorly kept. It’s dirty and needs a really good housekeeping crew. The shower is filthy and needs repair. The walls in the room we stayed needs repainting. The hallways smells and the elevator too. Our room was never busted by housekeeping even after I made an issue about it. Not even worth the money spent. The only reason I chose this hotel is because it’s closer to the staging area. The manager offered me one free night to compensate the poor service. That’s the only good about the place. Save yourself from the misery and book somewhere else. Don’t make the same mistake I did and go thru the same experience

Stayed for 2 days in a Deluxe Twin for a family of 4 . Price is cheaper for 2 persons but we paid additional Php300 each kid per day for pool use since the rate includes 2 adult passes only. Still if you add up, it will be around Php3,300 only per night compared to other hotels we stayed at around Php4,000 a night. But for a Php700 savings, here are the snags. First night, the live band was very loud downstairs until almost midnight. Second night, I woke up in the middle of my sleep because people outside were very noisy chatting. I went out and asked to minimize their voices and it was soooo quiet after that. They might be just unaware that rooms are not soundproofed. We asked for toothbrushes and e-kettle because they were not readily available. I noticed that there was no iron and ironing board too but it's okay since we had no time to use them before going for a Sunday mass. I'm sure you can borrow if you ask. The safe were defective so they removed it from our room and we weren't able to use one. And the breakfast... it was too fortunate we decided not to pay additional. It will be Php700 per kid if you pay additional pool pass + breakfast. It means breakfast will cost you Php 400?!!! and the choices were: powdered orange juice, coffee, rice, fried rice, 4 choices of ordinary bread (you can buy it at Php15 each in their bakery), delicious pork adobo, omelet, hotdog, 2 variety of fresh fruits, mac salad (I can't tell if it's fruit salad?...so sorry but this is to help improve the menu). But on the bright side... Wow! the view from the infinity pool, Muelle Loney and Guimaras Island at the back is just incredible! The staffs in the pool area were very friendly and even if there's a lot of them, they are not a nuisance. They maintain the pool area very well. I really love the huge pool!!!!! It's only 4 ft deep so it's safe for our kids but they also have a round 2 ft deep pool with water cannon for smaller kids. The room is medium sized, 2 queen size beds are comfy enough for 2 adults, TV was huge and curved. Washroom was clean but sometimes I found few cockroaches. It's my first time to get free facial masks and where can I buy your natural lotion please? LOL but I really love that! Water pressure was good in the shower but painful when using the bidet, LOL! Staffs were very friendly and polite all the time. But please for those in the front desk (check in, check out), sorry but be more friendly. You might be intimidating your guests if you don't work it out. Remember that you are the ones who will do most of the talking and you are expected to achieve a welcoming atmosphere. And the bakery downstairs, yay! I really like that shop, everything is affordable and delish! Finally, the location... you can get almost everything nearby... groceries, fast food, ATM, church, and so many choices down there. Thank you so much and we'd like to go back someday.

Close to SM Delgado, Museo Iloilo etc. Room was a bit small but ok. Never got the tv to work properly and had a problem with the wash basin in the bathroom, three people came to take a look at it but nobody fixad it. Good enough breakfsst buffert. Open air pool but under roof so you could not bask in the sun. Would consider staying here again.

I stayed for a night and by the time I was about to check-out around 10am the next day they informed me that I have to pay for additional charges before they clear me and allow to exit the establishment, as they discovered a blue stain on the beddings. I told them that maybe it was due to the massage oil used by the therapist because I requested for a room service for a whole body massage last night. I explained that I dont have any blue colored belongings except the cycling shorts i wore last night during the massage which is black with blue accent on it. I added that i used the said short for almost 5 years now and as far as i can remember there was no previous case of it extracting any stain. I planned to check out early as I have prior errands to make however I was delayed by the manager and did not allow me to exit the establishment. He suggested to test the cycling shorts to prove if it really does not extract any stain or to prove as well if it is really due to the massage oil, which I irately agreed. I went back to the same room I stayed together with the housekeeping personnel to run the test as suggested by the manager. She tested it first with water and of course there was no stain. She ask me if the therapist has any extra cloth or towel that she brought prior to the room service which I answered that she did not bring any extra cloth with her, only the massage oil. She added that it is a standard procedure to bring extra cloth or any towel during room service as she was once a former therapist herself. We went back to the manager and she told him that there is no oil available for the test and she informed him as well that the stain was made most probably due to the massage oil. However the manager insisted to make a test and informed the housekeeping personnel to get a sample massage oil at there spa. By that time, it was almost 2 hours of me waiting to be released, it is as if i was illegally detained. Very traumatic indeed. I explained to the manager that I was not informed of the protocol of the room service however due to his very weak deduction skills yet he insisted that i should pay extra charges for the damn stain even though it is not my fault at all. With the my statements and the housekeeping personnel whom once a former therapist, he should know by now that it is between the hotel and the therapist who did not follow the correct procedure during the roomservice and not against me. I was released around 12:30pm, can you imagine the delay. Is he even a manager? if so then he has very weak deduction skills and slow response to the situation. He agreed not to charge me the extra payment however he educated me to be extra careful the next time on whatever clothes I wear to the next hotel im staying. Is it proper to deliver such words to your guest? He didnt even bother to give me any complimentary drinks while waiting for that damn test on my pants. Not even any apology from him as he ruined my day and delayed my check out. H

Very good choice for a stay in the city

The place is clean, room is big and bed is very comfortable, but it has water leak in the bathroom, service is good, all the staff are very accommodating with our request.

Check in was smooth and quick. The room was spacious, mirror had some finger smudges on it. But was quickly cleaned up. The AC functioned was A . Shower was A Internet was a B- The Internet cut in and out. Breakfast was great, enjoyed the selection. They also have a Japanese restaurant down at the lobby level. The food was fresh and amazing. All in all I’ll be returning. It was a great experience. Thank you.