Name: Hampton Inn Houston-Brookhollow
Address: 12909 Northwest Fwy, Houston, Texas, 77040, 12909 Northwest Fwy, Overseas, Stati Uniti d'America
Rating: 4

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11/13-This place was an absolute disgrace. I will post pictures of the mold in the bathtub and the black on the walls. It was disgusting and a health hazard. I assume they were trying to do some sort of renovation, but they did not make me aware of it and they charged me full price for a room that had black on the walls, mold in the bathroom, no closet doors, tiles pulled off of the bathroom around the tub and walls, which again showed mold. I went to the front desk several times and asked for manager, but conveniently there was never a manager around. The people working the front desk did not offer to switch my room, they did nothing to offer to help me. The front desk told me to write an email to the main headquarters and somebody would get back to me immediately. Well it’s been three days and nobody’s gotten back to me. If I had the money to go to a different hotel, I would’ve done it but unfortunately all my money was tied up in this Hampton Inn, so I was stuck there and had no other place to go. This place is a Health hazard and absolutely disgusting. And as much as I’ve sent emails and tried to speak to managers, I’m guessing no one will ever get back to me. This place is pathetic.  11/20- no one returned my calls or responded to my emails. I finally got a hold of Teddy. Apparently Teddy is the manager of the hotel and Teddy reports to no one. You cannot go any higher than Teddy, even though he’s not the owner of the Hampton Inn he reports to no one so you can’t go any higher than Teddy. Teddy told me the walls as you saw in my pictures that’s part of the paint and the way the walls are painted some people mistake it for dirt but that’s actually paint. You look at my pictures and be the judge . He told me there was nothing he could do to help me no refunds, he could give me some points, but the points really wouldn’t be worth anything. He wasn’t willing to listen to me, he kept telling me I was raising my voice which I wasn’t yelling , but I was annoyed. This place is pathetic. Their management is horrible. The mold in the room is definitely a problem so if you have any type of asthma issues or allergies to mold,, stay as far away from this hotel as you can.

Aveva un soggiorno molto consigliato. La mia famiglia ha davvero goduto il soggiorno e sicuramente rimarrà. Recommenderò assolutamente questo hotel a tutte le mie famiglie e amiche e tornerò indietro. Il personale era molto amichevole super bel posto pulito in tutto 

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Dai un'occhiata alle 107 recensioni su Hampton Inn Houston-Brookhollow, valutate 4 da viaggiatori reali su Trip.com. Scopri che cosa hanno apprezzato di più i precedenti ospiti dell'hotel, tra cui servizi, posizione, camere e tanto altro!

107 recensioni verificate degli ospiti di Hampton Inn Houston-Brookhollow - 2024 | Trip.com

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