Scopri il tuo soggiorno a Houston

First time at the Post Oak. Only bad experience was the pool. We had plans to enjoy the whole afternoon and early evening at the pool prior to reservations at Mastro's. To much surprise to us AND the pool staff there was apparently a group who rented the pool out. At 4:30pm, our relaxing pool day was ruined by tables being set up and rearrangements occurring. The pool staff were extremely apologetic, and I understand they do not run the events though there should have been much more communication to the guests by front desk/concierge or some other form to notify us of this. I'm sure the event was booked in advance which would give ample time in notifying guests but, this was not the case. Not even a small sign indicating early pool closing. Needless to say, we were not happy with our afternoon vibes being ruined. Positives- first class service everywhere else. Room was always impeccable. Concierge lounge team was incredible at all times of day.

My friends and I stayed at this hotel for an extended birthday celebration, and it was a lovely experience. They thoughtfully surprised my friend with a small cake for her birthday, which was a nice touch. The room was clean and well-presented, with a properly functioning AC. The pool was decent, and the staff were courteous and professional throughout our stay. The parking space was spacious, which made things convenient. Overall, I’d definitely stay here again in the future.

Where do I begin? Room service delivered half our order and even after calling back down twice they still couldn’t get it right so I just gave up. As an American Express Platinum member I’m guaranteed late 4pm check out which I told front desk we would need. It served no purpose as housekeeping accessed my room numerous times without warning. I called the front desk to ask if there was an issue because I was checking out late. The gentleman at the front desk told me that I needed to request my late check out when I checked in… why would I need to request something I’m guaranteed per the terms of my Amex and again I told the front desk clerk we would be checking out late when I checked it. Going forward even after this call shortly afterwards a male from housekeeping walked right into my room. My husband and children were in the living area and I was in the bedroom area getting dressed ! This is a violation and extremely concerning. What if I was in the shower, a state of undress or a sleep and this man without warning has entered my room. We packed up our things and immediately went to the front desk. The manager apologized and moved our checkout to 9pm but once we were in the car I told my husband I just didn’t feel safe returning and we elected not to return. This is a serious issue and I don’t think I’ll return to this Four Seasons location.

Abbiamo trascorso una notte fantastica! Hanno persino aperto la caffetteria per farci prendere l'acqua in bottiglia a mezzanotte!

L'ambiente è soddisfatto, silenzioso, la pulizia di due giorni è sufficiente. Mangiare e mangiare conveniente intorno, guidare al centro commerciale, Museo Naturale, Museo Oceanico e così via circa trent' minuti di viaggio, parcheggio conveniente, vale la pena di restare di nuovo.

I’ve stayed with this place before, and I had a bad time with it which was never remedied. Normally I wouldn’t be back, but location pretty much required I use them. On this trip, so far, things have gone much better. The property is somewhat off the beaten path, but not far from a major highway. It looks good, and the facilities, furniture and fixtures were in good condition. Everything in the room was working as designed, and the beds and towels adequate. The employees don’t have name tags on, but I do want to compliment the African-American lady working deep nights on July 03 and 04. She went well beyond the call of duty to correct incompetent guest problems, and very promptly. From the customer side of the desk she is an outstanding performer and I was more than grateful for the professional help. I could only suggest that the brand’s choice to use a black colored key card is not the best, as they are easier to misplace. The pricing was very appealing for a holiday weekend, but it’s obvious there were not a lot of guests checked in. The elevator farthest from the desk makes some unsettling noises that are not reassuring to the guest. They don’t serve free breakfast, but they do have a bar open in the evenings, even though they don’t have enough customers to operate it profitably. I write a lot of reviews, and pay attention to details. I don’t find much wrong with this place. It’s not young, but it’s been kept fresh and appearing to be new. And, the traffic patterns around it are certainly easier to maneuver than some other brands just across the freeway. There was a tiny spec of mold in the tub area, but nothing to get excited about. The overall facility was very clean, including the common areas and my sleeping room. I can’t say much about housekeeping as I specifically asked them to pass me by, but SOMEBODY is going the extra mile to keep the place looking good. However, the pictures you see on Trip advisor look nothing like what’s actually inside – they are way out of date. I can recommend them for what they are, although I just don’t like the brand for non-hospitality reasons. I certainly got what I paid for, and there’s no complaint with that. I’ll probably be back someday, which remains to be seen.

This review is more about my experience with management and their lack of attention to what was an uninhabitable room. I gave them several opportunities to make it right and they failed miserably. I had stayed here several times before and had good experiences which is why I made a reservation again in June. When I checked in I discovered that the air conditioning wasn’t working properly so I called the front desk. To their credit they sent someone from maintenance right up to address the situation. They changed the unit out and said they would be back in a couple of hours to make sure it was working properly. I had a client dinner that evening and told them I wouldn’t be there but that I appreciated them checking back to make sure the room was cooling down. They said they would come in and check in my absence. I returned about four hours later and the room was not cooler and I promptly called the front desk. They informed me that maintenance had left. I asked if they could switch me to another room and they said that they only had one other room and it had the same issue. I hung up and tried to make the most of the situation and try to go to sleep. It was too hot and impossible to fall to sleep. I called a few other Marriott properties in the area and finally found one with an available room. It was close to 1am at this point and I had an important meeting in the morning. I packed my stuff and went down to the front desk to explain the situation. The night auditor said he understood and made a note to have the front desk manager call me. They never did and proceeded to charge me for the room. I called the following Monday and spoke with the on duty manager. I did not think it was right that they charged me for the room considering my experience but the manager said that only the GM could reverse the charges. I asked her to have them call me and she suggested I leave the GM a voice message. I left a voice message and never received a call back. I called back again a few days and left another message for the GM and never received a call back. Really unfortunate because if they had made the situation right, I would have given them another chance but not now. I will be taking my business elsewhere and telling all of my colleagues to do the same

Sono stato in fretta e ho dovuto andare all'ufficio del passaporto- Questo hotel è convenientemente situato a due isolati di distanza. Alla mia entrata mi sono sentito caldamente accolto e mi è sembrato una casa in alto scala. Anche se la mia stanza era piccola e elegante, è quello che ho pagato. Il letto era confortevole con quattro cucchiai di fiocchi pronti a accogliere la mia testa da un giorno di viaggio. Il cibo qui era eccellente con un servizio super veloce. Che cosa mangio? cena: biscotti e frittelle con frittelle francesi. Colazione: uova più facili, bacon, croissant con latte, patate (le patate non erano la mia preferita ma non erano orribili). Mi è piaciuto Edgar’s Brother e il personale che siamo così gentili e utili, puntandomi nella giusta direzione perché sono dimenticato di segnare. I miei servizi sono stati molto amici, la mia stanza era pulita con i cookie complimentari e un'esperienza incredibile.

Start with the positives - rooms are fine, not the most recent updates but it's OK and clean. Breakfast service was good and attentive. Food was typical HGI which is fine for me and always better than Hampton or Homewood. Negatives - fitness room had at least 3 machines out of order. Hot water for an evening shower was not available. It was lukewarm at best. Coffee service in room was sub-par. Maxwell House? I think I remember my grandparents drinking that. Cheap little cups to burn your hand with and no insulating sleeve. Seems cost cutting is the game here. It's not horrible but it's just OK and not best representation of the HGI brand. Hope management gives it some thought.

Ero nervoso quando ci siamo girati a guardare il segno, ma mi sono sentito piacevolmente sorpreso quando siamo entrati. Il nostro primo membro del personale, Jeff, era piacevole, amichevole e utile. Anche le raccomandazioni alimentari erano buone! L'hotel era molto pulito e tranquillo. La mia prossima interazione era con Bridgett, che era anche molto utile e paziente. Purtroppo, l'ultima interazione del nostro personale era con Teresa. Non ci ha ignorati mentre noi siamo davanti a lei, quando decide di riconoscere nessun sorriso, nessun saluto del giorno, essenzialmente PORO SERVIZIO CUSTOMARIO! Inoltre, dalla brutta Teresa, ci siamo divertiti e andiamo indietro.