Hotel Hotel con sorgenti termali a Hakuba

We stayed here for 2 nights in July. The hotel and rooms are clean and comfortable. The lack of vegetarian / vegan food options was disappointing considering this is a Marriott Hotel. The resteraunt may not be theirs, but still expected better. The staff were very helpful, although the hotel shuttle to drop us to the station was only available for a 30 minute timeslot in the morning. Strange, but not a problem. Location is good, still has a feel that it could be a lot better by just making small improvements. Its the details that matter, at least that is why we booked Marriott. Still, we would stay here again (and maybe bring our own food).

Despite a communication problem with hotel staff on shuttle pickup upon arrival at the bus station, we do recommend this hotel. We booked a special room, a concept room “Pike Nike” which is really amazing for the families with kids. The room resembles camping and picnic atmosphere. it has the picnic chairs. The furniture is still new and clean. If you consider booking this room type for enjoying with kids, you may contact the hotel directly to request so. We booked the room directly with the hotel. The onsen was great and the breakfast was excellent. We took the bus to Hakuba Happo but no one picked us upon arrival and we waited for almost an hour but the hotel staff helped solve the problem eagerly and kindly. Despite that shuttle problem upon arrival, we had no other problem at all with the shuttles, especially to Gondola. The hotel has clear and fixed schedules and it was not confusing. Our son pf 5 years old loved this room and the hotel so much that he cried because he did not want to leave the hotel. Thank you the relevant staff that helped us.

We thoroughly enjoyed our stay at Hotel Sierra Resort, Hakuba when we visited in February. The hotel itself is beautiful, well maintained and offers a lot to its visitors. The hotel is set outside of the main town in it's own little secluded area. This can be a plus and minus - Positive because the resort is so beautiful and away from the hustle and bustle, negative as it can at times be difficult to access transport to and from town (restaurants, bars, ski fields, etc). The hotel offers a shuttle bus in the evenings to take you into town, although you need to book in there and back, which can be restrictive of your time at dinner, etc as you have to decide on a return time. The shuttle bus doesn't stop near all restaurants, so you could be walking in the dark/cold to your reservation and then waiting in the cold for the return bus. Keep this in mind - a lot of the time we found it more convenient to order a taxi, although these can be hard to come by and expensive! The Ski shuttle bus picks up/drops off at the hotel each day. Buses are busy and there are no racks for ski/board gear - you need to carry everything onto the bus with you, which can be very squishy as the buses get quite full. We found Tsugaike to be the closest and most convenient ski field to the hotel. The staff at the hotel were always very friendly and helpful. Language barriers existed, although staff would always ensure they had assisted you by the end of the conversation, you just have to allow a little more time in your schedule to organise and make your plans. This also allowed us time to learn some simple Japanese which assisted us when communicating with the staff. Sierra Hotel offers complimentary food at different times throughout the day, served in the main lobby area - curries, rice, soup, etc. This is so convenient when you get back from the ski fields and just want a small bite to eat before dinner. Hotel also offers complimentary wine, tea and ice creams. Breakfast - great selection of Japanese and Western food. We thoroughly enjoyed breakfast each morning. There were always new things to try each day - eg: different soups (pumpkin, corn), also beautiful views outside. Dinner - we had dinner at the hotel one night from the A La Carte menu. Also thoroughly enjoyed our meals (Pasta, calamari, soup, fries, etc). Rooms were big, very comfortable and warm with special heating. Beautiful views of the snow and areas around the hotel. Our favourite part of the resort was the beautiful public and private onsens made up of pure mineral water. The private onsens need to be booked in ahead of time which the hotel allows each morning - you will need to be quick to make a booking. We would definitely recommend Hotel Sierra Resort and would stay here again. Thank you to the staff for an enjoyable stay! :)

Hotel Abest Hakuba, from a skiers perspective. Staff 5 stars, hotel 2 stars A mixed bag of a hotel. It is not ski in/ski out, as claimed on some websites. The walk to the lift station is a few hundred yards uphill and can be challenging in snow and ice. There is no housekeeping, let alone daily, again as claimed on some websites. You have to get clean towels at reception and the rooms are not cleaned or serviced during your stay. With people leaving and arriving daily the corridors are often strewn with dirty laundry, which isn't ideal in a relatively small area.. Our room, with en-suite shower/bath and toilet was small, which is fairly typical of ski resorts, but there was no storage. No cupboards or drawers, at all, just 5 coat hangers in an open space, and only half a toilet roll in the bathroom. The toilet roll is shockingly flimsy and cheap, disintegrating as soon as it comes into contact with anything remotely moist (although this may be common in Japan rather than a hotel specific issue). There was nowhere to put wet ski gear on return from skiing. The ski storage room has no heat and does not even have heated rods to put ski boots on, so if you return with wet boots then that is what you have to look forward to in the morning. The beds, and pillows were rock hard, like sleeping on cement. Bedding was stained. The food is a mixture, some decent, some less so, but always let down by most of it being cold, even if you arrived dead on time for breakfast or your evening meal. The food is buffet style and is laid out in open plates, so immediately loses any heat. Surely a simple fix to put it out in catering style containers with lids? Some positives: The staff were all really excellent – relentlessly cheerful, helpful and hard working. They were happy to help resolve any problems and provided padded mattress toppers to help with the concrete bed issue. One staff member even took my wife to hospital after a fall, which was much appreciated and went well beyond what you would normally expect in terms of customer service. At the end of our stay we were driven to the station, again much appreciated. The miso soup and rice got my wife's approval, and the dim sum and freshly cooked to order shrimp tempura on a couple of nights were excellent, as were the mini croissants at breakfast. The onsen was very good, the toiletries in the bathroom were of a good quality. The beds are really spacious. I would expect to pay a premium for a hotel so close to a lift station, and with its own onsen, but the overall quality of accommodation on offer does not justify a charge of £250 per night.

JamJamツアーというスキーツアーが得意な旅行会社のツアーで宿泊しました。ホテルは冬場のスキーやボードのお客をメインに営業しているのだと思います。夏場はトラピックスやクラブツーリズムの団体も受け入れています。今回2泊とも大型バス2台のツアーと同宿でしたが、温泉でもロビーでも誰にも会う事もなく、食事の時だけが一緒でした。温泉が貸切り状態でいつでも入れたのは良かったです。小さいですが露天風呂もありますが、サウナはありません。部屋はツインルームでしたが、奥にソファもあり十分に広いです。多分冬場はソファはソファベットになってトリプル仕様が出来るのだと思います。部屋からは鹿島槍が見えましたが、周囲は木々が多いので近くに眺望の良いところはありません。また白馬の別荘地の一番奥のジャンプ台の近くなので、歩きではコンビニにも行けません。格安ツアーだったので食事は期待していませんでしたが、十分美味しかったです。レストランは外国人のスタッフの方がサービスしていますが、気持ちよい応対でした。

白馬の登山目的で夫婦2人で2泊しました。食事のバイキングの種類が多く、かつ美味しかった。浴衣とスリッパのままでレストランに行って食事できるので楽だった。部屋からの眺めも良し(最上階の5階に宿泊)。温泉露天風呂も気分が良い(3人入るのが限界の広さだが)。部屋に小さなキッチンとレンジありで長期滞在にも便利そう(今回は2泊で使わなかったが)。良い意味でサイズが大きすぎない清潔感のあるホテルで、入口には綺麗な花が沢山あり、スイスの山小屋のような雰囲気があってくつろぎました。とても良かったです。

Questa volta, vivendo nel nuovo hotel, la stanza dell'hotel è molto comoda e bella. L'igiene è anche molto buona. Il paesaggio esterno della stanza è molto bello. Il personale è anche molto entusiasta. Inoltre, dopo aver finito la zuppa, ci saranno bevande e facce gratuite per la prossima volta.

　２ Per la prima volta.Se vuoi vedere il panorama montano del cavallo bianco dalla stanza, è assolutamente consigliabile.Anche se il tempo è molto caldo, il panorama e così via del vento cambierà al prossimo 々, quindi puoi aspettare un bel panorama in un momento. La stanza è come un vecchio quartiere vacanze, ma mi sento come un hotel nelle Alpi svizzere 〇.Questa volta è così bello, non vedo il bel panorama della stanza, ma mi piace il panorama della stanza e del ristorante.Apri la finestra la finestra di base e poi dormire. Quando c'è luna, puoi vedere le montagne salire dal letto.C'è una scena senza precedenti (tetto dell'edificio), puoi ora sfogare il paesaggio in uno stato completamente aperto. １ Le scale di spirale dal pavimento sono molto carine di notte, ma penso che sia meglio andare una volta quando saliamo le scale.Il negozio offre anche un servizio di tempo, che mi fa sentire un po'buona, ma penso che se faccio uno sconto agli ospiti, posso fare shopping e sentirmi comodo in qualsiasi momento. Il tempo di servizio è molto piccolo, il negozio è molto occupato, quindi è difficile andare e scegliere.L'unica difficoltà è iniziare a fare fila all'ingresso quando mangia. Questa volta, ho provato un altro hotel e ho soggiornato dopo che ho soggiornato, ma la prossima volta, considerato il cattivo tempo, non vedo la montagna 々, voglio vivere tre notti o più consecutivi.

What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!

My first visit to Hakuba - and choosing Yamano Hotel was pure luck. Many incredible experiences which I will try laying them out : 1) Keita and Monica - excellent hosts (made it felt very much a family hotel) 2) Monica arranged Woody Rentals : to come pick us, get fitted out with our snowboard gear - and Woody will arrange to send it back to the Dryer Room . The shop was in Happo area - so after getting fitting out , we went for our dinner and strolled back to the hotel . The gear appear in the dryer room that night. Talked about good service and shout out to the guys at Woody Rental 3) my kids had late night hunger pangs - and they opened the kitchen though the kitchen has arrays closed . Had the curry rice - which they gobbled up. My son had another curry rice serving the next day 4) my wife hurt her back and went back to the hotel first, and Monica helped to pick up her Insurnace cards in the room - really thankful. I was at the slopes as the kids were in ski school . 5) the evergreen international ski pick up and drop off is just at the hotel entrance - so bringing the kids and coming back from their ski school was an ease 6) we walked to both happo and echoland - through the small roads - about 15-20 mins with young kids pace - so overall not too bad 7) hot onsen tub and cold tub with sauna - amazing . 8) free massage chairs whilst waiting for your Laundry is an added plus! 9) rooms were comfy , clean, well furnished . Read some comments that it was aged but I did not think so. It was great. The size was good as well. Toilets are Japanese sized , but in these resorts, most time was spent in the Ibsen and bath area. 10) great great hospitality - pick up and drop off by Keita . Thanks a lot and helping me with the baggage as it was quite a handful for myself only 11) the greatest host was Keita & Monica’s son - Gakuto , 7 year old bright boy - he made toys for my kids to play, played Uno, and video games - and my kids really had a great time with him. Hope we get to see him soon. He was always somewhere in the hotel - popping in and out and just being a great presence . The overall feel is the hotel has so much history , in a family oriented setup which was warm , cosy , and always inviting - made you feel home despite my only 4 nights there . Thank you and sincerely my warm regards Dominic , Yurika and family .