Hotel a 4 stelle popolari a Hauconcourt

The hotel was clean, had good parking and a small but pleasant outdoor pool. However, service was not good. Maybe they did not have enough people on duty, but the bar was often unstaffed, even at busy times, the solo bar person seemed to have other jobs as well. There was a kettle in the room but no tea or coffee, and when we went to reception to get some teabags we were rudely informed that ”it's not self-service, go to the bar if you want tea or coffee” (6 euros a cup!). A request to the duty manager revealed that it is Novotel policy not to provide tea and coffee in the rooms. Just a kettle. At dinner, a request for a wine list resulted in a wordless point to a QR code glued to the table. This did not work, and a request for information from the bar tender (when they finally appeared) was greeted by a shrug. We did not buy any wine. There was a pleasant patio near the pool, perfect for a pre-dinner beer on a sunny evening. However there was no table service, and the door leading to the bar was locked, so to get a drink you had to walk around three sides of the building, through reception and hope there was someone staffing the bar when you got inside. The atmosphere of the hotel was cold and unwelcoming. I will never go there again and will think carefully about staying at any Novotel in the future.