Hotel in zona Phap Van Pagoda, Hanoi

Thank you very much for taking care of me!!! Mr Anh at Fronk Desk was very polite and helpful finding my padlock which was lost at hotel lobby, after 10 minutes he got it back and send to my room. The hotel is clean, have nice breakfast and very close to the oldtown I will recommend to my friends and family, thank you and keep it up 👍

L'hotel potrebbe essere vecchio ma, cosa più importante, le camere sono spaziose e sembra di essere a casa. E pulite. La pulizia è molto importante per me. Le camere sono ”enormi”! Adoro questa dimensione di oltre 80 mq, è così bello avere camere grandi una volta per tutte!! E i bagni sono puliti e grandi! La posizione è eccellente, è a circa 10 minuti dal quartiere vecchio ma la posizione intorno all'hotel è buona: alcuni bei ristoranti e in genere molto meglio che soggiornare nella zona del quartiere vecchio che può essere un rischio.

Ho avuto meno di 24 ore a Hanoi, quindi la posizione era cruciale. Questo posto è perfetto. Nella tranquilla piccola strada nel cuore di tutto ciò che non poteva essere più perfetto. Lily è sorprendente! Così utile. La stanza era perfetta con un letto super comodo. Così pulito e gentile. La doccia era bella e calda anche. A un prezzo così economico, folle!!! Cosa altro puoi chiedere!!

Solo Il personale dell'hotel è molto amichevole e utile. E 'un piccolo hotel e un nuovo marchio. Buona posizione. Il personale della ricezione è una gioiello. Kate in ufficio frontale è una delle più belle signore che abbia mai incontrato, mi ha guidato su Hanoi per il mio breve viaggio e lei è molto gentile e ha un bel sorriso ogni volta che passa il desk front. Il ristorante Fiona offre un buon colazione al mattino, un servizio eccellente e sicuramente un bene per questo hotel. È disponibile un bar al tetto per godere di birra la sera. Molte shopping e buone opzioni intorno all'hotel entro 10 minuti a piedi. Rimarrò qui, in definitiva, durante la mia prossima visita e vorrei raccomandarla a tutti.

Grande hotel boutique.Abbiamo aggiornato in una stanza di luna di miele per avere un po' più di stanza e finestre. Il personale si è sentito molto bene e amichevole - gridando a Hoang e Anne, che erano favolosi e la loro allenatore, che aveva poco inglese, ma sempre un sorriso grande sul suo viso. Abbiamo trovato la sua pulizia e in un posto molto bello, tutto era a pochi passi da qui, il lago, il mercato notturno, la prigione, il treno e le strade della birra. Hanno organizzato il nostro aeroporto per prendere non molto più che un taxi sarebbe stato. Il colazione incluso era piuttosto basso, ma penso che fosse adeguato al prezzo. Eravamo felici di avere un uovo cucinato o un po' di tosta o a volte andare a uno dei tanti caffè per un caffè tradizionale e croissant come è così economico.

Nice and new. Clean. Great service from reception and bell boys. Breakfast was good. Used the spa services and it was fine but the massueses were quite rude with their comments and said inappropriate things to my partner in front of me, quite unprofessional. It's their job to provide a service and nothing more. The wait staff in the restaurant serving breakfast were efficient but a little unprofessional as when it hit 10am (when breakfast stopped) they were celebrating amongst themselves. I can understand Vietnamese and perhaps they thought I couldn't understand. I found this to be quite unprofessional, maybe my expectation that they should do their job quietly and efficiently was too much. They also moved me to another table for their convenience as the table I chose to sit at would have been more work for them to clean. I asked why they moved me, when I came back from getting my food, and the reply was that they wanted me to enjoy the view out of the window. This was a blatant lie as my original seat had a better view and was already by the window, I could only conclude that me sitting at a four person table instead of a two person table was inconvenient for them, even though breakfast was about to end and that there was only a few people there finishing their breakfast. I also found that the cleaning staff were just chatting about their daily lives in the elevator in front of me and on corridors. Is it me or should the staff be quiet, intrusive and wait for no guests to be around to gossip and talk? Aside from these aspects of the staff, everything else was good, the food, friendliness, location and cleanliness was on point. Lastly, as the hotel is new, there's still some renovation work going on but it doesn't disturb you from a good night's sleep.

Very nice boutique hotel in the middle of the Old quarter near shops and restaurants. Staff were very friendly and helpful. They really go out of their way to help you as needed. The rooms are clean and the beds are comfortable. Great air conditioning. Breakfast was very good and a lot of choices. It is buffet style and you can also order different foods like Pho, banana pancake, Vietnamese egg rolls and so much more.

I stayed for two nights at Club Junior Suite. The staff were friendly and helpful. Room condition and staff service were impeccable. Especially, I was impressed with the service provided by Ms. Oanh, who tried to give the best service to my family. She well understood our needs and arranged everything to make our stay at the hotel comfortable and enjoyable. However, I am slightly disappointed with construction work underway during my stay. I was unable to fully enjoy all the facilities.

The hotel was located on the main street, so there were many restaurants, marts, and coffee shops. The exterior was decorated splendidly. The hotel room was clean, and the bathroom was clean. Breakfast was buffet style, and lots of food was served. If you are food lover then i just suggest only this hotel in Hanoi. The staff were kind, too

The hotel is a bit far away from the city centre but taking grab can solve the problem. The staff were very friendly and helpful. They offered us an early check-in as we arrived a bit earlier than expected. Calling grab from the hotel was easy as many drivers dropped off customers at the hotel. The hotel room was spacious and clean, however the sound proof was not up to standard. We heard really loud noises from outside during midnight. The view was great with the lake.