Recensioni su Sheraton Hanoi Hotel

Risposta dalla struttura: Dear IkazhangThank you for sharing your feedback about our hotel. We appreciate your comments about the pleasant surrounding environment of West Lake and the satisfactory breakfast.We apologize if some aspects of our facilities did not meet your expectations. We understand your concerns about the age of certain facilities and their value relative to the price. Your feedback will be taken into consideration as we continually evaluate and improve our offerings.Regarding the gym and swimming pool, we apologize for any inconvenience caused by the need to access them through the fourth-floor corridor bridge in the annex building. Our hotel takes pride in its distinctive architectural design and the thoughtfully designed landscape. The bridge connecting the main building to the annex building provides guests with an opportunity to appreciate the hotel's aesthetic and enjoy the surrounding views.We also appreciate your feedback regarding the safety concern related to the open-air swimming pool and garden area. We appreciate your vigilance and take the safety and security of our guests very seriously.We want to assure you that we have security measures in place to maintain a safe environment for our guests. There is always a security guard stationed at the entrance to monitor and control access to the swimming pool and garden area. Their presence helps to ensure that only authorized individuals can enter the premises, minimizing any potential safety hazards.Thank you for bringing this to our attention, and we value your feedback as it helps us maintain the highest standards of safety and security for our guests. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,The Hotel Management