Silk Path Boutique Hanoi

La biancheria da letto non era pulita al momento del check-in. Ci siamo lamentati con la direzione, hanno risolto e si sono scusati. Le camere sono piuttosto piccole. La posizione è buona.

Top notch service, room and location (if you like something quieter yet within 8 to 10mins walk to Old Quarter). We had an upgrade so our room was just over the street and could hang out at the balcony and people-watch. The best lake view is prob from the hotel reception or better yet, just across the road. Room view was mostly trees which was fine too. What elevates this hotel though are the staff - they went all out to meet needs we didn’t even know we had!

Thanks, Mr Hau, Mr Viet & Mr Gang for making this the highlight of our trip. When we were told our room was not ready due to some maintenance work, we were offered some alternatives, and in the end, our room got upgraded to a VIP room. The crew handled the situation with extreme professionalism and made sure the guest was in good hands. We felt the passion and hospitality they provided. Thanks for all the arrangements. We love the hotel, the service, the location, and the crew. Thanks for welcoming us. A yes to recommend this to any of you who are reading!

Very friendly staff. The hotel just located opposite of Ho Kiem lake. Very convenient location.

Staff very friendly and helpful, sure will come back and stay in this hotel !

The window of the room looked into the corridor no view to the street , no sunlight. ( I had booked a room with a window ). The room was too small , the beds were smaller than European size ones. There was some construction going on in the building which disturbed our sleep early in the morning starting from 7 am. And the cherry on the top was the reception LADY almost shouting on me while she was trying to explain we took two bottles of water from their fridge and we must pay for it . I explained we never drank the free water provided by the hotel and just replaced it with the cold one in the fridge. 🤦♀️🤦♀️🤦♀️ She kept insisting on hers with not a polite tone of speech. The man tried to fix the situation by offering us to take a bottle of water for free. Nevertheless the men in the reception were quite polite and helpful. The high evaluation of the service was only due to the male employees in the lobby.