Recensioni su Melia Ba VI Mountain Retreat

Risposta dalla struttura: Dear valued guest, We are thrilled to have had the pleasure of hosting you during your stay, and we are overjoyed to hear that you thoroughly enjoyed the serene atmosphere, the picturesque surroundings, and the exceptional service provided by our dedicated team. We deeply apologize for any inconvenience you may have encountered during your time with us, and please rest assured that we take all guest feedback seriously. We are actively taking the necessary steps to address the issue and prevent any future occurrences. We sincerely hope that you will grant us the opportunity to showcase our true capabilities by visiting us again in the near future. Thank you and best regards, Nhung Ngo - Guest Experience Executive cum Sustainability Coordinator

Risposta dalla struttura: Dear Caoa2024 Thank you so much for your glowing review! We’re thrilled to hear that you had such an enjoyable and peaceful stay at Melia Ba Vi Mountain Retreat. It’s wonderful to know that you appreciated the natural beauty of our property, and the hearty service of our team members. We’re also delighted to hear that you found our staff and guides to be friendly and helpful. Your kind words mean a lot to us, especially Ms. Mai Anh from Front Office team, it will be shared with the entire team. Thank you once again for your fantastic feedback. We look forward to welcoming you back for another amazing experience! Warmest regards, Nhung Ngo Guest Experience Executive & Sustainability Coordinator

Risposta dalla struttura: Dear CarreeBee, Thank you for taking the time to share your thoughts about your recent stay at our retreat. We’re delighted to hear that you found the beauty, peace, and historical richness of our retreat to be truly special, and that our exceptional food and heavenly swimming pool contributed to your overall experience. However, we're deeply sorry that certain aspects of your stay did not meet your expectations, particularly the service you received. I want to assure you that our team is fully committed to providing exceptional service to all our guests, and it’s disheartening to learn that we fell short in this regard during your visit. Please know that every member of our team genuinely strives to pamper and ensure the comfort of our guests, and I regret that your experience was not reflective of our usual standards. We truly appreciate your feedback and would like to inform you that we are taking steps to reinforce our team with additional training and support to ensure that all our guests receive the tailor-made service they deserve. We recognize the importance of continuous improvement and are committed to making the necessary changes to enhance the guest experience. We sincerely hope that you will consider giving us another opportunity to serve you in the future. We are confident that your next stay with us will be nothing short of exceptional, and we would be honored to welcome you back for a more seamless and delightful experience. Warm regards, Nhung Ngo Guest Experience Manager cum Sustainabily

Risposta dalla struttura: Dear Дмитрий А Thank you for choosing to stay at Melia Ba Vi Mountain Retreat and sharing your experience with us. We strive for perfection and loving-kindness provided by our staff and offer a place of peace and gentleness where mind, body and soul are restored.....and I'm happy you found it all here. Our team will be thrilled to learn your compliments, especially Hieu Vu and Mai Anh. We look forward to welcoming you back sometime with more interesting stories awaiting you under the Ba Vi Mountain's canopy. Until then, my very best wishes! Nhung Ngo Guest Experience Executive cum Sustainable Development

Risposta dalla struttura: Dear Valued Guest, Thank you for sharing such a lovely review of your stay at Melia Bavi Mountain Retreat. We’re thrilled to hear that you enjoyed the cozy and welcoming atmosphere of our hotel and that our team, especially Hằng at the spa, made your experience memorable. Your kind words will surely be shared with her and the entire team. We’re delighted you found the stay enjoyable and appreciate your suggestion about staying longer. Spending two nights is indeed a great way to fully immerse yourself in the activities at our retreat and to explore the natural beauty of the area at a relaxed pace. We sincerely hope to welcome you back in the future for an extended stay so you can create even more wonderful memories with us. Warm regards, Vũ Văn Hiếu (Tony) Front Office Manager Melia Bavi Mountain Retreat

Risposta dalla struttura: Dear Ni1310, Merci beaucoup for sharing your fantastic review of Melia Ba Vi Mountain Retreat! We are so happy to hear that your experience with us was perfect, especially after those tiring workdays before your return to France. It is our pleasure to provide a haven of comfort and relaxation for our valued guests. The genuine enthusiasm and warm hospitality of our staff, like Mai Anh, is a cornerstone of the Melia Ba Vi experience. We are delighted that her attentiveness and welcoming smile made you feel comfortable from the very beginning of your stay. Thank you for acknowledging our commitment to positive employee policies. We believe a happy and fulfilled staff translates directly into exceptional guest service. We would be honored to welcome you back for another perfect escape whenever your travels bring you back to Vietnam. With warmest regards, Nhung Ngo Asst. Guest Experience Manager