Luxe Paradise Hotel Nguyen Khac Hieu

Inizialmente, il personale ha portato gli ospiti in una stanza senza vasca da bagno, ma quando si sono lamentati, si sono infastiditi... Il pavimento del bagno era sporco, la stanza non aveva un asciugacapelli, nonostante il personale dicesse che ce n'era uno, costringendo gli ospiti che stavano facendo la doccia a correre alla sicurezza per prendere un asciugacapelli per asciugarsi i capelli, rimanendo entrambi e spaventati.

Good place to stay but cleaning service is a bit poor for us .You need to be Patience. Others are so far ok.

The staff are all nice but only speak limited English unfortunately. The reception was cleanish, but the stairs and elevator were dirty and dusty. Dusty and dirty surfaces everywhere (counter, benches and floors in all rooms). The floors needed a good mop(looked clean but felt horrible). There was dust everywhere and rubbish left under the bed, sofa and table. Ants get into everything in the kitchen(had to put everything in the fridge). The fridge could have been wiped out as it wasn't exactly clean. Microwave was dirty and full of ants. There was only 2x pots, 3 sets of chopsticks, kitchen scissors, one wine glass, 2x shallow bowls, 4x mini sauce bowls and a old unsealed wooden chopping board. No knives(not even for the cutting board), forks or spoons. The sofa and cushions were dusty. Aircon didn't work well and the filters were dirty(possibly moldy). Bathroom fan barely worked(dirty) Shower tiles were uneven, sharp and dirty. Both exterior doors wouldn't lock unless lifted as locked(Took some strength). Construction/renovations every morning starting at 6am and sometimes up to 8pm with banging, welding and hammer drilling into the wall. Basically it wasn't cleaned at all. We also requested for our room to be cleaned and all they did was change the bottom bed sheet, give us clean towels and 2x free bottles of water. We should have turned away the first day but we just decided to clean what we could and had to always were shoes or socks due to the dirty and sticky floors. This was our first hotel experience and wish we requested a new room, upgrade or just got a refund(We 100% will be in the next bad experience. Will not ever come back. This place is definitely not as described and the pictures were old in the listing. Avoid.