Hanoi Golden Lotus Aman Hotel

I recently stayed at this hotel and was thoroughly impressed by its exceptional maintenance and outstanding service. The property is impeccably maintained, with every detail thoughtfully tended to. The rooms were spotless, with modern furnishings and all amenities in perfect working order—no creaky beds or flickering lights here! The common areas, from the lobby to the elevators, sparkled with cleanliness, and the landscaping outside was pristine, creating a welcoming atmosphere. What truly elevated the experience, though, was the staff. They were incredibly attentive, friendly, and quick to assist with any request, whether it was extra towels or local dining recommendations. The front desk team greeted me with genuine warmth, and housekeeping went above and beyond to ensure comfort. Even the maintenance crew was prompt and discreet, keeping everything in top shape without disrupting guests. The breakfast buffet was fresh and varied, adding to the overall delightful stay. This hotel clearly prioritizes guest satisfaction, and it shows in every aspect. I felt pampered and relaxed throughout my visit, and I’m already looking forward to my next stay. Highly recommend this gem to anyone seeking a flawless hotel experience!

We arrived earlier than their check-in time 2:00pm. The front counter said that if there is available room, we can check-in earlier and never mentioned that there is early check-in surcharge.When there is available room at 11:30am, the boss lady insisting on us paying USD11.3 for early check-in which there is no any statement in the reservation. Furthermore, we booked pickup 4 seats car, in their pay-bill which was 7 seats car-Price difference 3 USD，not much,but this is not the case.I hope that the hotel will be honest to the guests in the future. All in all, it is unpleasant and uncomfortable experience to our family!

Very good services Breakfast is good also Special thanks to Chloe and Kenny

We check out early morning 430am to airport , the hotel service staff already prepare simple breakfast to take away. Thank you

Very good!

Уютный, ухоженный отель недалеко от старого квартала. Пешком до озера 5-10 мин. Внимательный персонал. Вкусные завтраки, но разнообразием не отличаются, всегда были фрукты. В качестве недостатка могу отметить шум с улицы у номеров выходящих окнами на дорогу, с открытым окном не поспишь, но тут ничего не поделаешь, так у всех отелей с подобным расположением.